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1、企业风险管理企业风险管理 - Upgrading from ERM to SustainabilityTHE FUTURE IS NOWUpgrading from ERM to SustainabilityModerator/PresenterPeterC.BreitstoneChief Executive OfficerAonEnvironmentalServicesGroupPresenterDanR.AndersonLeslie P. Schultz Professor of Risk Management and InsuranceUniversityofWisconsin-Madi
2、sonSchoolofBusinessPresenterJohnF.VargoDirector, Risk ManagementJohnsonControls,Inc.SustainabilityThe New Frontier for Risk ManagersPeter C. BreitstonePeter C. BreitstoneChief Executive OfficerChief Executive OfficerAon Environmental Services GroupAon Environmental Services GroupSustainabilityPrinci
3、ples/ValuesSocialEnvironmentSustainabilityTraditionalERMStrategicFinancial/EconomicReporting/ComplianceOperationalRisk OptimizationRisk MinimizationWhatisSustainability?Definition of Sustainability:“Developmentthatmeetstheneedsofthepresentwithoutcompromisingtheabilityoffuturegenerationstomeettheirow
4、nneeds”United Nations Brundtland Commission - 1987SustainabilityItsNotNew“IsaytheEarthbelongstoeachgeneration.Nogenerationcancontractdebtsgreaterthanmaybepaidduringthecourseofitsownexistence.”Thomas JeffersonSeptember 6, 1789TripleBottomLineConcept“Toreachsustainability,onemustachievenotonlyeconomic
5、bottomlineperformancebutenvironmentalandsocialperformanceaswell.”British Economist John Elkington - 1997SustainabilityIssuesEconomicEnvironmentSocialCommunity InvolvementCustomer RelationshipCustomer ResponsivenessDiversity & InclusionEthical ConductOccupational Health & SafetyHuman Rights & Corrupt
6、ionReputationStandards for SuppliersTalent ManagementWorker HealthPovertyBrand ManagementClear Vision of PurposeCorporate GovernanceEconomic ResultsExploration & ProductionInnovation R&DProduct Quality/WarrantiesRisk ManagementStakeholder EngagementStrategy for Emerging MarketsSupply Chain Managemen
7、tTransparencyTerrorismPrivatizationCarbon FootprintClimate StrategyEnergy EfficiencyEnvironmental PerformanceGlobal WarmingHazardous SubstancesLocal Air QualityPackagingRecycling StrategyRenewable EnergyTransportation & TravelWaste Reduction/ManagementWater ShortageWhyCareAboutSustainability?Hypothe
8、sis - Population growth cannot be sustained without modifications in lifestyleWhatsSustainabilityWorth?Relative performance of the 2006 Global 100 companies back-tested against the MSCI World Index (2000-2005)Source:Global100.orgShareholder ValueMSCI - world index designed to measure global develope
9、d market equity performanceGlobal 100 top 100 most Sustainable companies (Davos World Economic Forum)ItsDemonstratedPositiveImpactonShareholderValue:TheBusinessCaseforSustainabilityBalance SheetMarket CapitalizationCommunicatingtheBUSINESSCA$EforSustainability(BobWillard)PastCompanyValue“Iceberg”83%
10、17%TheBusinessCaseforCorporateCitizenship,2002(ArthurD.Little)PresentCompanyValue“Iceberg”29%71%TheBusinessCaseforCorporateCitizenship,2002(ArthurD.Little)Insurance products work well to protect against risksTheSustainabilityDilemmaAwakenedPublic-GreenConsumers+Greenhousegases+Weirdweather+Risingoil
11、prices+Globalization*ItsallovertheNews*70-80% ofconsumerssaytheyareswitchingto“green”companies;20% actuallydidin2006InEssence-SustainabilityLooksatriskdifferentlybylinkingemergingeconomic,environmentalandsocialissuestoshareholdervalue.Focusesonsustainablebusinessperformanceincludingtheneedtomonitork
12、eydriversandimpacts.Encouragesriskoptimizationandtheopportunityofrisk.Efficientlyusestoolstomitigatethenegativecomponentsofrisk.Recognizestheimportanceofstakeholders.Presentsrisksthatmaynotbeinsurable.Concept#1EmbracingSustainabilityoffersRisk ManagerstheOpportunitytobroadentheirroleandhelptheircomp
13、anyidentifyandmitigateemergingcontemporaryRisks.Concept#2SustainabilityismorethanbeingGreen.Concept#3DiscussionsabouttheRisksandOpportunitiesfrom Sustainabilitywilldominatethe21stCentury.Sustainability isallaboutanticipatingfutureevolvingeventsandtheRisksandOpportunitiesassociatedwiththem.EvolvingRi
14、sksEnergyWastesReputationSocial IssuesChangeClimateClimateChange&GreenhouseGasesMarketImpactsofClimateChangeWaterShortage&ChangesinPrecipitationPatternsValidasofApril,2008Populationinthecurrentviewunderexceptionaldrought:58,075,000DroughtMonitorWorldEnergyDemandForecastWorld Primary Energy Demand by
15、 Fuel (IEA World Energy Outlook 2004)WasteManagementandRecyclingThe Waste HierarchyQualityofLifeEconomicHealthEnvironmentalPerceptionCommunityRelationsEngagementSensitivityResponseProductResponsibilityDisasterResponseSocialIssuesCorporateCulture/PhilosophyWorkingEnvironmentPhysicalMentalBalanceofwor
16、kandlifeDiversityTrainingCompensationandBenefitsOpportunityExternalInternalBeaSpongeNotSpongeBobFocusoncontinuouslylearningandexpandingyourhorizonsSeekoutthoughtleadersonimportanttopicsStaycurrentEmbracechangeThink,Think,ThinkAlwaysrememberSustainability isSmart BusinessSustainabilityistheNew Fronti
17、erforRisk Managers.ItisexcitingandpresentsnewRisksaswellasOpportunitiesforyourBusiness.Using Sustainability Risk Management to Positively Impact the Bottom LineDan R. AndersonDan R. AndersonLeslie P. Schultz Professor of Risk Management and InsuranceLeslie P. Schultz Professor of Risk Management and
18、 InsuranceUniversity of Wisconsin-Madison School of BusinessUniversity of Wisconsin-Madison School of BusinessTripleBottomLine(TBL)ConceptfirstarticulatedbyJohn Elkington,authorofCannibals with Forks, and ChairofSustainAbility,aleadingconsultingfirm(U.K.)Financial Environmental Social Responsibility
19、Performance (F) Performance (E) Performance (SR) Maximize F + E + SR = TBL Financial Performance F- Risk Costs of E- Risk Costs of SR= TBLMaximize TBL by reducing risk costs of E + SRSustainabilityRiskManagementCreateBusinessOpportunitiesthroughSustainabilityStrategiesIncreaseSales,Profits,Competiti
20、veAdvantage,ReputationIntelJohnson & JohnsonSC JohnsonJohnson ControlsHewlett PackardAlcoaHerman MillerKimberly-ClarkVeoliaAccentureGEToyotaSwiss ReAllianzShell3MBaxterFedExP&GBombardierNIKEPatagoniaBen & JerrysIKEAUnited TechnologiesUnileverXeroxGoldman SachsSustainabilityRiskManagementMustbecomeam
21、anagementpriority“Social, ethical and environmental (SEE) risks are part of that management challenge, but they have typically not been systematically included in established risk assessment work in most companies.”-AssociationofBritishInsurersstudy,InvestinginSocialResponsibility:Risks and Opportun
22、itiesMustbeCEOtopmanagementdrivenEnterpriseRiskManagement(ERM)shouldbeexpandedtoincludeSustainabilityrisksSustainabilityRiskManagementSustainabilityRiskManagementisjusthighqualityenvironmentalandsocialresponsibilitymanagementConsiderProducingaSustainability,Environmental,and/orSocialReportTheKPMGInt
23、ernationalSurveyofCorporateSustainabilityReportingTheCorporateRegister,whichprovidesaccessto9,000corporatenon-financialreportsAll30DJIAcompanieshavesustainabilityreportsWorlds250largestcompanies67%havemadesustainabilityreportingapartofriskmanagementSustainabilityRiskManagementWasteReductionreducesbo
24、thoperatingandriskcostsDuPont74%reductionintoxicreleaseshalveditslandfillwastecutannualwastetreatmentbillby$200million3Meliminated1.5billionpoundsofair,landandwaterpollution$790millionsavingsIntelhalveditshazardouswastein10years,whileincreasingrevenues9foldSustainabilityRiskManagementPreventionandre
25、ductionofpollutionandemissionsreduceliabilityrisks-premisesandoperationssaveoperatingcostsIncreasedmaterialefficiency,recycle,reusereduceliabilityrisks-disposalsaveoperatingcostsCrisisManagementincludeenvironmentaldisasterSeveso(Italy)doctrineSustainabilityRiskManagementIncreasewaterefficiencyreduce
26、operationrisks-businessinterruptionsaveoperatingcostswaterwillgetmoreexpensiveU.N.andStockholmInstituteReport,2004“Risks of Water Scarcity: A Business Case for Financial Institutions”GeorgiasLakeAllatoonaLakeMead,Nevada&ArizonaSustainabilityRiskManagementVoluntaryreductionofgreenhousegasesreducerisk
27、saveoperatingcostsBPsaved$1.5billionDuPontsaved$2.0billionSustainabilityRiskManagementMoreefficientenergysystemsSavesOperatingcostsMaximizeuseofrenewableenergysourcessolar,wind,geothermal,biomassReducesrisksassociatedwithgreenhousegasemissionsandpollutantsIncorporatinghybridvehiclesintotransportatio
28、nsystemsFuelsavingsReducesgreenhousegasemissionsandpollutantsWorkingwithEnvironmentalDefense,FedExmadeacommitmenttoreplaceitsentire30,000expressfleetofolddieseltruckswithhybridgas-electricmodelsin10years(havescaledbackplansubstantially)Regulatory,liability,boycottandreputationrisksareallreducedSusta
29、inabilityRiskManagementGreenBuildingLEED(LeadershipinEnergyandEnvironmentDesign)certificationEstablishedbytheU.S.GreenBuildingCouncilComprisedofdesigners,developers,governmentinstitutions,builders,environmentalistsandmanufacturersLEEDcertificationandgreenbuildingingeneralinvolvesMinimizationofenergy
30、andwaterconsumptionUseofsustainabilityproducednontoxicandrecycledmaterialsEmphasisonaccesstopublictransportationorcarpoolsGreenroofsMaximizationoftheadvantagesofnaturelikefreshairandnaturalsunlightViewsandoutdooraccessSustainabilityRiskManagementGreenBuilding(contd.)Additionalgreeninvestmentspayfort
31、hemselvesovertimewithEnergysavingsLesswateruseLessextensivemechanicalsystemsLowerworkerscompensationcostsMorepleasantworkingenvironments,moreproductiveemployeesLessturnoverandabsenteeismStateofCaliforniacommissionedstudyofits33LEEDcertifiedbuildingsCostanaverageof$4morepersquarefootOvera20yearperiod
32、,theygeneratesavingsof$48.87to$67.31persquarefootMitigationandAdaptationSternReport/BritishGovernmentCostofmitigation=1%worldGDPCostfromclimaticimpacts=5-20%worldGDPwithoutmitigationStabilizingglobalwarmingandclimateareonlyrealisticallypossibleinthelongrunNeedtoslowwarmingtobuytimeforadaptationPartn
33、ershipswithNGOsEnvironmentalDefense(ED)McDonalds,GeneralMotorsandS.C.Johnson,TXU,6environmentalgroups-27corporationscallingformandatoryGHGreductionsRainforestAlliance(RA)KraftFoodsStaplesNaturalResourcesDefenseCouncil(NRDC)TheRainforestActionNetwork(RAN)Citigroup,BankofAmerica,J.P.MorganChaseandGold
34、manSachsWorldResourcesInstitute400corporations,governmentsandNGOsin50countriesaroundtheworldWorkonacooperative,ratherthanconfrontationalbasis,whileemphasizingthesustainabilityperformanceoftheinvolvedcorporationsLessentheprobabilityofliabilitysuitsandhelptoinsulatetheparticipatingcompaniesfromboycott
35、sandshareholderactions,whichreducesreputationdamage.DesignforSustainabilityLifeCycleAssessment(LCA)DesignforEnvironment(DfE)Eliminateknownculpritsandmonstroushybrids(McDonoughandBraungart,Cradle to Cradle)Stressinnovation,developmentandsalesofenvironmentallyandsociallyfriendlyproductsPatagoniausesor
36、ganiccottonTimberlandandNiketestingwater-basedadhesivesinshoesReducessustainabilityandproductliabilityrisksManageSupplyChainAvoidsweatshopsNIKEAvoiddangerousproductsMattelAnticipateRegulatoryChangesEUregulationscouldspreadtoU.S.KyotoProtocolReductionsinGHGemissionstoslowglobalwarmingEU,Japan,Russia,
37、CanadaandAustraliasignedU.S.federalgovernmentnothingyetCaliforniaandseveralstatesEUWasteElectricalandElectronicEquipment(WEEE)mandatesthetakingbackandrecyclingofmostelectricalproductsandequipmentbymanufacturersU.S.federalgovernmentnothing4states(California,Washington,Maine,Maryland)AnticipateChanges
38、(contd.)EURestrictiononHazardousSubstances(RoHS)banstheuseoflead,cadmium,mercuryandsomeflameretardantsinelectronicproductsEURegistration,EvaluationandAuthorizationofChemicals(REACH)requirestheenvironmentalsafetyandtestingofthousandsofchemicalsU.S.basedcompanieswithEuropeanoperationsmustdecidewhether
39、tomaketwosetsofproductsorusetwosetsofchemicals,orwhethertofollowthehigherstandardssetintheEUforalltheirproductsandoperationsCertificationsISO14001SocialAccountability8000AccountAbility1000OrganizationsCoalitionforEnvironmentallyResponsibleCompanies(CERES)10EnvironmentalPrinciplesGeneralMotors,Ford,A
40、mericanAirlines,ConEdison,ITT,Nike,BethlehemSteel,Polaroid,BankAmerica,Coca-Cola,andtheBodyShopwww.ceres.orgResponsibleCareProgram-ChemicalManufacturersAssociationStrategiesforTodaysEnvironmentalPartnership(STEP)AmericanPetroleumInstituteOrganizations(contd.)TheNaturalStepKarl-HenrickRobert,SwedishP
41、ediatricOncologistFourSystemConditionsforSustainableDevelopmentwww.naturalstep.orgFactor10Club/CarnoulesDeclaration29members(thinktankindividuals)from13countriesincreaseresourceproductivityandefficiencywww.factor10-institute.orgInternationalChamberofCommerceBusinessCharterforSustainableDevelopment16
42、EnvironmentalPrincipleswww.iccwho.orgOrganizations(contd.)GlobalEnvironmentalManagementInitiative(GEMI)Coremissionistohelpbusinessachieveenvironmental,healthandsafety(EH&S)excellenceAnheuser-Busch,Bristol-MyersSquibb,Coca-Cola,Dow,DuPont,EastmanKodak,Georgia-Pacific,Goodyear,Johnson&Johnson,Lockheed
43、Martin,Merck,Motorola,OccidentalPetroleum,Olin,Proctor&Gamble,WasteManagement,andSouthernCompanywww.gemi.orgOrganizations(contd.)EquatorPrinciplesWorldslargestbanksAddresssocialandenvironmentalimpactsoflargeprojectstheyfinanceWorldBusinessCouncilforSustainableDevelopment(WBCSD)150internationalcompan
44、iesfrom30countriesandmorethan20majorindustrialsectorsGlobalnetworkof15nationalbusinesscouncilswww.wbcsd.chWorkerBasedProgramsSafetyintheworkplaceZerotoleranceforsexualharassmentEliminatediscriminatorypayandpromotionpracticesRespectlocalculturesEliminatesweatshoppracticesStrongprogramscanbeaproxyforq
45、ualityofmanagementBusinessOpportunitiesSustainabilityStrategiescanleadto:IncreasedsalesDecreasedcostsIncreasedprofitsandstockpriceCompetitiveadvantagesEnhancedreputation“sustainabledevelopmentwillconstituteoneofthebiggestopportunitiesinthehistoryofcommerce.”-StuartHart,theS.C.JohnsonProfessorofSusta
46、inableGlobalEnterpriseatCornellUniversity-HarvardBusinessReviewarticle,“BeyondGreening:StrategiesforaSustainableWorld”BusinessOpportunities Upgrading from ERM to SustainabilityJohn F. VargoJohn F. VargoDirector, Risk ManagementDirector, Risk ManagementJohnson Controls, Inc.Johnson Controls, Inc.Over
47、viewThePathtoSustainabilityCompanyProfileWhatisSustainability?HowWeIncorporatedSustainabilityintotheCompanyAchievingSustainabilityRisks&RewardsBenefitstotheCompanyImpactonRiskManagementGoingForwardCultureofSustainabilityValuetoOurCustomersThreeWorld-ClassBusinessesBuildingEfficiencyCreatingqualityin
48、doorenvironmentsthatareenergyefficient,comfortableandsafePowerSolutionsProvidingdependablestartingpowerforcarstodayandtheenergyefficienthybridvehiclesoftomorrowAutomotiveExperienceDeliveringworld-classtechnologiesthatimprovethedrivingexperienceandareenvironmentallyfriendlyA continued focus on profit
49、able growth by improving comfort, safety and sustainability in the places people live, work and travelOurVision,OurValuesFoundedin1885HQ:Milwaukee,Wisconsin#67onFortune500in2007140,000employeesOver500locationsin52countriesCredo:5CoreValuesOUR VISION Amorecomfortable,safeandsustainableworld.OUR VALUE
50、SIntegrity - Honesty,fairness,respect,andsafetyareoftheutmostimportance.Customer Satisfaction - Ourfuturedependsonushelpingtomakeourcustomerssuccessful.Weareproactiveandeasytodobusinesswith.Weofferexpertknowledgeandpracticalsolutions,andwedeliveronourpromises.Employee Engagement - Wefosteracultureth
51、atpromotesexcellentperformance,teamwork,inclusion,leadershipandgrowth.Innovation -Webelievethereisalwaysabetterway.Weencouragechangeandseektheopportunityitbrings.Sustainability - Throughourproducts,services,operationsandcommunityinvolvement,wepromotetheefficientuseofresourcestobenefitallpeopleandthe
52、world.WhatisSustainability?MeasuringthetriplebottomlineEnvironmentalEconomicSocialJohnsonControlsprovidesproductsandservicesthataddressrisks and opportunitiesinordertocontributetoanorganizationslong-termsocial,financialandenvironmentalsuccess.Sustainability:Before2000SustainabilityanewconceptSociali
53、nvestingimmatureJohnsonControls:StrongcommitmenttoCoreValuesandEthicsOutstandinggovernance,socialandenvironmentaltrackrecordPublishedEnvironmentalHealthandSafetyReportLittlepressorNGOattentionRapidlygrowingandnotaFortune100Sustainability:Before2000(contd.)Safety and the environment are part of what
54、we valueAll seemed well.Sustainability:After2000Socialinvesting:Over230socialmutualfundsinU.S.todayInfluencetrillionsofinvestmentdollarsGrowingabout30%annuallyNGOs:MoreandbetterorganizedTargetbigcompaniesCurrentfocus:ClimatechangeGovernanceSupplychainmanagementCustomers:DemandlessrisksSustainability
55、DefineitMeasureitReportit(transparency)Useit(tofindvalue)NewproductsandservicesBrandingDefiningSustainabilityNumerousdefinitionsdependingonstakeholdersagendaAKA:SustainableDevelopment,CorporateSocialResponsibility(CSR),Environmental,Social&CorporateGovernance(ESG)“TripleBottomLine”mostacceptedextern
56、allyandconsistentwithinternalpolicies/practicesJohnsonControlsPathtoSustainabilityCommit ToUnderstandingSustainabilityAssess &Prioritize YourRisksandOpportunitiesCommunicate Intent&ResultsImplementTechnologiesandStrategiesJohnsonControls/OthersCulture of SustainabilityAddressingrisks and opportuniti
57、esthatcontributetoanorganizationslong-termsocial,financialandenvironmentalsuccessJohnsonControlsCorporateCommitmentRisk/OpportunitySocialFinancialEnvironmentAssess &PrioritizeIntent & ResultsInternalExternalCertificationCommunicateStrategiesHow we operateFacilityOptimizationManufacturingProcessesEmp
58、loyeeInvolvementSupplyChainManagementTechnologyWhat we sellBuildingEfficiencyInteriorExperiencePowerSolutionsImplementCommitUnderstand SustainabilityExecutiveLeadershipBusinessGroupAccountabilityCulture of SustainabilityDevelopingaCultureofSustainabilityAsset Management-RealEstate-Transportation-Phy
59、sicalAssetsContinuous Improvement Supply Chain ManagementMarketing & Public/Community RelationsEmployee Education & InvolvementProducts/ Services/ ProgramsManufacturing & OperationsExecutive/ LeadershipCulture of Culture of SustainabilitySustainabilitySustainabilityMetricsECONOMICDirect Economic Imp
60、actsCustomersSuppliersEmployeesProviders of capitalPublic sectorGovernanceENVIRONMENTALEnvironmentMaterialsEnergyWaterBiodiversityEmissionsEffluentsWasteSuppliersProducts and servicesComplianceTransportOverallSOCIALLabor PracticesEmploymentLabor/management relationsHealth and safetyTraining and educ
61、ationDiversity and opportunityHuman RightsStrategy and managementNon-discriminationFreedom of association Child laborForced laborDisciplinary practicesSecurity practicesIndigenous rightsSocietyCommunityBribery Political contributionsCompetition and pricingProduct ResponsibilityProduct safetyAdvertis
62、ingRespect for privacyIncreaseminoritybusinessdevelopmentandsupplierdiversityStrivetoattainahighperformanceworkenvironmentthatisfreeofworkplacediseasesandthatisphysicallyandemotionallysafe.RecognizeandrespectthehumanrightsofouremployeesandcommunitystakeholdersPromotefairselection,development,engagem
63、entandrecognitionofourpeopletoensureadiverse,inclusiveandsustainableworkforceInvestinthecommunitiesweservethroughemployeevolunteerismandtargetedphilanthropicgivingEnvironmental Stewardship(Planet)Achievecompetitiveadvantage(e.g.,increasesales,profit,marketshare)fromenvironmentallyresponsibleproducts
64、andservicesReduceourglobalenvironmentalfootprint(e.g.,carbon,waste)Workwithoursupplierstoimprovetheeco-efficiencyofthesupplychain10KeySustainabilityStrategiesSustainabilityThrough our products, services, operations, and community involvement, we promote the efficient use of resources to benefit all
65、people and the world. EnsuretheongoingfinancialviabilityofthebusinessthroughstrategicinvestmentsandmanagementofriskHoldourselvesaccountabletothehigheststandardsofcorporateandpersonalintegrityandethics10moreyearsofincreasingsalesandprofits100%employeeintegrity,100%ofthetime30%GHGintensityreduction100
66、%resourcerecovery100%ofourGHGemissionsoffsetthroughcustomerenergyefficiencyimprovementsZeroworkplaceinjuries100%employeeengagementinthecompanyandcommunityObjectives Key Strategies ValueSocial Responsibility(People)Economic Prosperity(Profit)2007BusinessReviewandSustainabilityReportHowweredeliveringo
67、nourVisiontocreateamorecomfortable,safeandsustainableworldGRI Matrix: http:/ with a Sustainability Themehttp:/ the ongoing financial viability of the business through the management of risk ImpactonRiskEnvironmentAccountabilityandResponsibilityReduceWasteMinimizeEnvironmentalImpactMinimizeHazardousS
68、ubstancesMercury-FreeProductsEnd-of-LifeRegulationsCommitment to the environment impacts our approach to risk management programs ImpactonRiskSocialEstablishwrittenemployeepoliciesandfollowthemMakeemployeesafetyanemphasisDesignsafeproductsandmonitoranyissuesSupportsupplierdiversityActwithinthelawine
69、verycountryweoperateCommitment to the social responsibilityFindingValueforourCustomersMaturityValue ChainRegulatory Compliance: Address “end of pipe” issues Safety, permitting, auditing, pollution preventionReduce Costs: Waste management Energy managementCompetitive Advantage: Provide customers GHG
70、tracking tools Provide sustainability training Closer supplier monitoring Market green buildings Design products for SustainabilityMust DoGrow BusinessANewVisionCreating a more comfortable, safe and sustainable world.by bringing ingenuity to the places where people live, work and travel Wehavealegac
71、yofhelpingcustomerssucceed,bychangingtomeetemergingneedsWeseenewwaysofrespondingtothoseneedsTechnologydrivingdemandandaffectingconsumerchoicesUnderstandingthateverythingwedoaffectstheplanetanditsfuturePeoplewantsurroundingsthataresmarter-morecomfortable,safeandsustainableenvironmentsJohnsonControlsisuniquelyqualifiedtomeettheseexpectationsCompetitiveAdvantagethroughGreenOfferingsKey strategies to focus onPowerSolutionsBuildingEfficiencyAutomotiveExperience
