新职业英语职业综合英语1Unit7教案

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1、职业综合英语职业综合英语 1 1Unit 7 Customer Service新职业英语新职业英语新职业英语新职业英语郑州城市学院郑州城市学院郑州城市学院郑州城市学院 张洁张洁张洁张洁. Mini-Project Writing Listening Speaking Language LabWarming -upReading BReading A.tasksTask 1 :Complete the following survey form about campus canteens.Task 2 Task 2 Warming-up.Warming-up.Suppose you are th

2、e CEO of the Campus Canteen Corporation. According to the completed survey above, are your customers satisfied? How could you make improvements?.Reading AReading ATextTask 1Task 2Business Know-howReading A.Para 3Para 4Para 5Para 6Para 2Para 1Para 7Reading A.I Really Want to Know Friday Friday night

3、night I I went went offoff my my diet. diet. I I daredare say say I I deserveddeserved a a good good meal meal after after losing losing thethe twenty twenty pounds pounds I I gainedgained from from too too many many trips trips toto Manhattan Manhattan restaurants restaurants last last year. year.

4、My My wife wife and and I I went went to to one one of of our our favorite favorite Houston Houston restaurantsrestaurants to to celebrate celebrate the successful conclusion of mythe successful conclusion of my diet.diet.Reading A.我真的很想知道我真的很想知道 周五晚上我结束了节食。把去年因常去曼周五晚上我结束了节食。把去年因常去曼哈顿的餐馆吃饭而增加的哈顿的餐馆吃

5、饭而增加的2020磅减掉之后，我敢磅减掉之后，我敢说我该理直气壮地美餐一顿了。为了庆祝节食说我该理直气壮地美餐一顿了。为了庆祝节食成功，我和太太去了休斯顿一家我们最喜欢的成功，我和太太去了休斯顿一家我们最喜欢的餐馆。餐馆。Reading A. The The food, food, as as always, always, was was wonderful. wonderful. TheThe service service was was even even better better than than usual. usual. I I reallyreally would woul

6、d have have given given the the restaurant restaurant top top marks marks onon every every itembut I didnt. Why? Well see in aitembut I didnt. Why? Well see in a moment.moment.Reading A.A-Trans-2 饭菜与往常一样饭菜与往常一样, ,味道好极了味道好极了, ,服务比平常还要好。我真想给这家服务比平常还要好。我真想给这家餐馆的每个项目都打最高分，但我餐馆的每个项目都打最高分，但我没有没有. .为什么？一会儿

7、我们就知道为什么？一会儿我们就知道了了。Reading A. It It is is admirableadmirable for for an an organization organization to to wantwant to to measuremeasure customer customer satisfaction. satisfaction. However,However, to to do do so so correctly, correctly, the the entireentire measurementmeasurement process process

8、 must must be be properly properly designed designed andand implementedimplemented from from start start to to finish. finish. ProperProper questionnaire questionnaire design design is is just just the the first first step step in in thethe process. process. Equally Equally as as important important

9、 is is establishingestablishing a a process process of of gathering gathering data data which which will will obtainobtain a a representative representative sample sample of of customers, customers, and and whichwhich keeps keeps bias bias to to a a minimum. minimum. This This is is where where many

10、many organizations organizations fail. fail. This This is is where where this this particularparticular restaurant failed.restaurant failed.Reading A.A-Trans-3 一一家家公公司司想想度度量量一一下下顾顾客客满满意意度度是是件件好好事事。但但是是，要要想想把把这这件件事事做做好好，整整个个度度量量过过程程必必须须妥妥善善设设计计，并并自自始始至至终终完完整整地地实实施施。合合理理设设计计调调查查问问卷卷仅仅仅仅是是这这个个过过程程的的第第一

11、一步步。为为了了能能够够从从顾顾客客那那里里获获得得代代表表性性的的数数据据样样本本，并并将将偏偏见见降降到到最最低低，建建立立数数据据搜搜集集程程序序也也同同样样重重要要。许许多多公公司司却却未未能能做做到到这这一一点点，而而这这也也正正是是这这家家餐餐馆馆的的失失败败之处之处。Reading A. After After we we had had finished finished our our coffee, coffee, the the waiterwaiter brought brought over over the the check. check. With With t

12、he the check check was was a a brief brief customer customer satisfaction satisfaction surveysurvey. . One One side side ofof the the questionnaire questionnaire contained contained a a note note from from thethe owner, owner, beginning beginning with with the the words words “I “I really really wan

13、twant to to know”. know”. The The other other side side of of the the questionnaire questionnaire contained contained a a few few standard standard measurement measurement items items and and room room for for commentscomments. . What What was was a a little little different different about about th

14、is this survey survey was was that that the the questionnaire questionnaire had had already already been been filled filled outout by by the the waiter. waiter. On On a a scale scale of of “excellent”, “excellent”, “good”, “good”, and and “needs “needs improvement”, improvement”, the the waiter had

15、drawn a line through all the “excellent” boxes.waiter had drawn a line through all the “excellent” boxes.Reading A.A-Trans-4 话话说说我我们们喝喝完完咖咖啡啡之之后后，侍侍者者拿拿来来了了账账单单。与与账账单单附附在在一一起起的的，还还有有一一份份简简要要的的顾顾客客满满意意度度调调查查问问卷卷。问问卷卷的的一一面面是是餐餐馆馆老老板板的的一一份份说说明明，开开头头写写着着“我我真真的的很很想想知知道道”；另另一一面面是是一一些些标标准准的的测测量量项项目目，以以及及顾顾

16、客客填填写写意意见见的的空空白白处处。有有一一点点不不同同的的是是，这这份份调调查查问问卷卷已已经经由由侍侍者者填填完完了了。在在“很很好好”、“好好”和和“有有待待提提高高”三三个个级级别别上上，侍侍者已经在所有者已经在所有“很好很好”的方框内划了一条线。的方框内划了一条线。Reading A. As As much much as as I I enjoyed enjoyed the the service, service, I I was was not not aboutabout to to depositdeposit a a questionnaire questionnair

17、e that that somebody somebody else else hadhad completed completed into into a a ballot ballot box. box. However, However, many many peoplepeople would would return return such such a a questionnaire without questionnaire without thinkingthinking twicetwice. .Reading A. 尽尽管管我我很很满满意意这这家家餐餐馆馆的的服服务务，我我

18、也也不不打打算算把把一一份份已已由由别别人人完完成成了了的的调调查查问问卷卷放放到到意意见见箱箱里里。然然而而，很很多多人人却却会会不不假思索就将这种问卷交回。假思索就将这种问卷交回。Reading A. The owner of the restaurant is only foolingThe owner of the restaurant is only fooling himself by himself by keeping the current customerkeeping the current customer satisfactionsatisfaction measur

19、ement measurement program program in place. If. If he “really wants to know”, he would he “really wants to know”, he would be betterbe better off asking someone to off asking someone to hand outhand out postage-paid postage-paid questionnaires to people as they left the restaurant.questionnaires to

20、people as they left the restaurant.Reading A.A-Trans-6 如此进行顾客满意度调查，这家餐如此进行顾客满意度调查，这家餐馆的老板只是在愚弄自己罢了。如果他馆的老板只是在愚弄自己罢了。如果他“真的很想知道真的很想知道”，在顾客离开时，让人给，在顾客离开时，让人给他们分发一些邮资已付的调查问卷，会对他们分发一些邮资已付的调查问卷，会对他更有好处。他更有好处。Reading A. If you have a customer satisfactionIf you have a customer satisfaction measurementmeas

21、urement program in place, or if you program in place, or if you are thinking ofare thinking of implementingimplementing one, we one, we urgeurge you to give as much attention to theyou to give as much attention to the distributiondistribution and collection process as you and collection process as y

22、ou do to thedo to the questionnaire design.questionnaire design.Reading A. 如如果果你你正正在在进进行行或或者者正正打打算算进进行行顾顾客客满满意意度度调调查查，我我们们强强烈烈建建议议你你除除了了注注重重问问卷卷的的设设计计外外，也也要要特特别别注注意意问问卷卷的的发放和回收过程。发放和回收过程。Reading A.to stopgo offe.g.e.g. He went off driving after the accident.Reading A.e.g.e.g. Youve been working all

23、the morningI think you deserve a rest.deservev. v. to have earned something by good or bad actions or behavior.e.g.e.g. Last week I gained another five pounds.gainv. v. to increase in weight, speed, height or valueReading A.e.g.e.g. This essay is admirable in all respects.admirablea a. . having many

24、 good qualities that people respect and admireReading A.e.g. e.g. Education shouldnt be measure only by examination results. measurev v. . to judge the importance or value of somethingReading A.e.g.e.g. It was the worst day in my entire life.entirea. a. whole; completeReading A.e.g.e.g. We have deci

25、ded to implement the presidents suggestion in full.implementv. v. to take action or put into practiceReading A.e.g.e.g. 1. My grandfather established the family business in 1938. 2. The relationships between the two companies were established two years ago.establishv. v. to start; to set upReading A

26、.v. v. to get something especially by means of effortobtaine.g.e.g. We wish to obtain first-hand information.Reading A.e.g.e.g. They have conducted a research in this particular field.particulara. a. unusual, single and different from othersReading A.n.n. a general examination or study (of condition

27、s, opinions, etc.), especially carried out by asking people questionssurveye.g.e.g. A recent survey shows that many teenagers spend three hours a day playing computer games.Reading A.n.n. opinion given briefly in speech or writing about something or someoneReading Acommente.g.e.g. Do you have any co

28、mments to make upon my story?Reading A.to complete (a form) by answering the questions in the spaces providedfill oute.g.e.g. Could you fill out this application form quickly?Reading A.v. v. to put something down in a particular place; to put money or something valuable in a bank or other places whe

29、re it will be safedeposite.g.e.g. 1. She deposited her case in the corner. 2. You are advised to deposit your valuables in the hotel safe.Reading A.to think very carefully about somethingthink twicee.g.e.g. The teacher advised him to think twice Before deciding to quit school.Reading A.in existence

30、and ready to be usedin placee.g.e.g. The new regulations are now in place.Reading A.to give something to each member of a grouphand oute.g.e.g. Could you start handing these books out, please? Reading A.v. v. to strongly advise someone to do somethingurgee.g.e.g. Brown urged her to reconsider his de

31、cision. Reading A.n.n. the act of sharing things among a large group of people in a planned waydistributione.g. e.g. The distribution of the food supplies in the earthquake area began two days ago.Reading A.123Task 1Task 1 Answer the following questions according to the passage.Where does the writer

32、 most probably live? Why did the man and his wife go to their favorite restaurant for dinner? Why is the process of gathering data important for customer satisfaction measurement?Houston.Because they wanted to celebrate the successful conclusion of his diet.Because it helps to obtain a representativ

33、e sample of customers and keep bias to aminimum.45 What did the owners note in the questionnaire begin with?It began with the words “I really want to know”.It should pay much attention to the distribution and collection process. In order to successfully measure customer satisfaction, what should an

34、organization pay much attention to?Reading A. Task 2Task 2 Decide whether the following statements are true (T) or false (F) according to the passage. The writer was not satisfied with the meal of the The writer was not satisfied with the meal of the restaurant.restaurant.Establishing a process of g

35、athering data is as Establishing a process of gathering data is as important as proper questionnaire design for important as proper questionnaire design for customer satisfaction measurement.customer satisfaction measurement.The The owner owner of of the the restaurant restaurant didnt didnt really

36、really want want to to measure customer satisfaction.measure customer satisfaction.The The writer writer hadnt hadnt intended intended to to fill fill in in the the blank blank questionnaire.questionnaire.The The writer writer thought thought postage-paid postage-paid questionnaires questionnaires w

37、ould would be be a a good good way way to to measure measure customer customer satisfaction.satisfaction.FTTFT1.1.2.2.3.3.4.4.5.5.Reading A.Conducting a Survey Establish the goals of the projectwhat to learn;Determine what people are targeted and how many are to be interviewed;Choose how to intervie

38、w (face to face,telephone, etc.);Design the questionnaire;Pretest the questionnaire, if practical;Conduct interviews and collect data;Analyze the dataproduce the findings.Business Business Know-howKnow-how.Reading BReading BTextTask 1Task 2Reading BReading B.Motorola Limited Warranty This limited wa

39、rranty applies as follows to new Products, Accessories and Software purchased by consumers in the United States or Canada.COVERAGELENGTH OF COVERAGEProductsOne (1) year from the date of purchase by the first consumer purchaser.AccessoriesOne (1) year from the date of purchase by the first consumer p

40、urchaser.Software *Ninety (90) days from the date of purchase.* Applies only to defects in the CD-ROMs that contain the software.Reading BReading B. To obtain service or information, please call: Motorola Customer Services 1-800-453-0920 or 954-723-4910 Or visit us online at http:/ You will receive

41、instructions on how to ship the Products,Accessories or Software, at your expense, to a Motorola Authorized Repair Center. To obtain service, you must include: (a) a copy of your receipt, or other proof of purchase; (b) a written description of the problem; (c) and, most importantly, your address an

42、d telephone number.Reading BReading B.摩托罗拉有限产品质量保证书摩托罗拉有限产品质量保证书 本本有有限限产产品品质质量量保保证证书书适适用用于于消消费费者者在在美美国国或或加加拿拿大大购购买买的下列新产品、附件和软件。的下列新产品、附件和软件。 * *只适用于含有该软件的只适用于含有该软件的CD-ROMCD-ROM上的缺陷。上的缺陷。 如需售后服务或信息，请致电：如需售后服务或信息，请致电： 摩托罗拉客服电话：摩托罗拉客服电话：1-800-453-0920 1-800-453-0920 或或 954-723-4910954-723-4910 或访问我们的网

43、站：或访问我们的网站： http:/ 您您将将获获得得如如何何将将您您的的产产品品、附附件件或或软软件件寄寄送送给给摩摩托托罗罗拉拉授权维修点的指示。寄送费用自理。授权维修点的指示。寄送费用自理。 为了获得售后服务，您必须随件附上：为了获得售后服务，您必须随件附上： (a) (a) 收据的复印件或其他购货凭证；收据的复印件或其他购货凭证； (b) (b) 产品问题的书面描述；产品问题的书面描述； (c) (c) 您的地址和电话号码您的地址和电话号码这是最重要的。这是最重要的。Reading BReading B.Task Task 1 1 Decide whether the followin

44、g statementsare true (T) or false (F) according to the warranty.1. Motorola, Inc. warrants its products and software, excluding its accessories.2. The warranty on new products ends one year from the date of purchase by the first consumer purchaser.3. You cannot get serviced if you fail to provide th

45、e receipt.4. You need to ship the product to a Motorola repair center and they will pay all charges. 5. The warranty applies to products purchased by consumers all over the world. FTFFFReading BReading B.Task 2Task 2 Fill in the flow chart to illustrate how to obtain a repair service from Motorola,

46、Inc. and explain it to your partner.1-800-453-0920 or 954-723-49101-800-453-0920 or 954-723-4910http:/ copy of your receipta copy of your receiptthethe problemproblema Motorola Authorizeda Motorola Authorizedyour address and telephone numberyour address and telephone numberRepair CenterRepair Center

47、 .Reading BReading B.Listening SpeakingTask 1Task 2Task 3Task 4Task 5Listening & Speaking.Task Task 1 1 Ella Black is talking about the delay of an order with Thomas Cook. Listen to the conversation and fill in the blanks with what you hear.W: Weve checked the order, and it last Friday. Im so sorry

48、about that.M: You know we are a design company; our work cannot be done without computers. Our work has been affected .W: Sorry, sir. We promise .M: What if we dont get it by then? Our manager your service. This is our first order, and things like this shouldnt have happened.W: I fully understand yo

49、ur position at this moment. . I do hope this incident wont affect our future business relations.M: Well, I hope so.should have reached youbecause of the delay youll get it next Mondayisnt satisfied withThis willnever happen againListening & Speaking.Task 2Task 2 Lisa is Mr. Haywoods secretary. She i

50、s talking with Robert Rowley, a business partner of the company. Listen to the conversation and choose the best answer to each question you hear.ScriptScript1. A. Because hes out on business. B. Because he didnt receive Mr. Rowleys messages. C. Because Lisa didnt tell him. D. Because he has been ver

51、y busy recently.2. A. Two times. B. Three times. C. Four times. D. Five times.3. A. Next week. B. By the end of the week. C. Tomorrow. D. This afternoon.BBAListening & Speaking.Task 2Task 2 ScriptScript .ScriptScript1. The woman bought a box of printing paper last week. True False2. On the box of th

52、e printing paper it says B5. True False3. The woman demanded a refund of 20.35 pounds. True False4. The assistant would call their other branch to see if they have any. True Falseyesterdayyesterday12.35 pounds12.35 poundsTask 3Task 3 A customer is complaining to a shop assistant about a box of print

53、ing paper she bought. Listen to the conversation and decide whether the following statements are true or false. Then write key words to support your answers.Listening & Speaking.Task 3Task 3 ScriptScript .Task 4Task 4 Sophia is receiving a phone call from a customer. Complete the Customer Service He

54、lp Form with what you hear.ScriptScript Customer Service Help Form Name of customer Eddie Edwards_ Address 28 Twyford Avenue_ Phone No. 1. ( )_ Product 2. a SONY ( ) Problem It wont record._ When purchased 3. ( ) Length of guarantee 4. ( ) years_ Customer has receipt? Yes/No_Customer has guarantee c

55、ertificate? 5. Yes/No_ 07700 886537807700 8865378DVD playerDVD playerone week agoone week agothreethreeListening & Speaking.Task 4Task 4 ScriptScript Listening & Speaking. To better communicate with a complaining customer, use the following steps to help you handle and solve the problem. Firstly, _.

56、 Write down any names, dates, and major points of the complaint. Secondly, think twice before _. Express your regret for his or her dissatisfaction and any inconvenience he or she may have experienced, but think before you give any promisebecause nothing annoys customers more than a broken promise.T

57、ask Task 5 5 Listen to the passage twice and fill in the blanks with what you hear. listen and take noteslisten and take notesmakingmaking promisespromisesListening & Speaking. Thirdly, check the facts. Make sure the customer has given you is correct and work out solutions by yourself. The last step

58、 is to offer solutions. When the customer complains, you should always offer him a solution to the problem. If you cannot directly fix the problem, offer him something else to try and keep him satisfied. There are many different types of solutions which could turn a disappointed customer into a happ

59、y one, such as, to , refund the money, offer a repair, offer a discount on the next purchase, and the inconvenience caused.the informationthe informationoffer aoffer a replacementreplacementapologize forapologize forListening & Speaking.WritingTask 1Task 2. Dear Mr. Benson, Dear Mr. Benson, of March

60、 12. of March 12. the computer you bought from us arrived the computer you bought from us arrived in such poor condition. It might have been damaged during shipment. in such poor condition. It might have been damaged during shipment. a new computer as soon as possible. To ensure a new computer as so

61、on as possible. To ensure it reaches you safely, it will be double-packed this time. it reaches you safely, it will be double-packed this time. for the inconvenience it has caused. for the inconvenience it has caused. Yours sincerely, Yours sincerely, Emily Watson Emily Watson Emily Watson Emily Wat

62、son Customer Service Manager Customer Service ManagerTask Task 1 1 Complete the following letter of adjustment with the given expressions. Thank you for your letterWe are so sorry thatWe will send youPlease accept our apologyWe will send youPlease accept our apologyThank you for your letterWe are so

63、 sorry that.Dear Mr. Walters, Thank you for your letter of November 15. We are so sorry that the goods you received have not been supplied correctly. It might have been an error during shipment. We will make up the shortfall as soon as possible, and promise that such things will never happen again.

64、Please accept our apology for the inconvenience it has caused. Yours sincerely, Wang Yi Wang Yi Customer Service ManagerW-Task 2Task Task 2 2 Suppose you are the customer service manager of your company. Write a letter of adjustment to the letter of complaint in Task 1 on Page 90. SampleSample.Work

65、in groups. Each group asks ten students to fill in the questionnaire below about their use of mobile phones and then draft a summary of the survey results. Work in groups; Refer to the sample on Page 106; To do a research and then analyze the data collected; In-class presentation. Mini-project.Langu

66、age LabTask 1Task 2Task 3Task 4Task 5Language Lab.Task 1 Task 1 Match the words or phrases on the left with their meanings on the right. A. have an increase inB. in existence and ready to be usedC. have earned something by good or bad actions or behaviorD. strongly advise someone to do somethingE. t

67、ake action or put into practiceF. opinion given briefly in speech or writing about something or someoneG. set up; startH. a general examination or study (of conditions, opinions, etc.), especially carried out by asking people questionsI. unusual, single and different from othersJ. whole; complete1.

68、deserve1. deserve2. entire2. entire3. survey3. survey4. gain4. gain5. particular5. particular6. urge6. urge7. comment7. comment8. implement8. implement9. establish9. establish10. in place10. in placeC CJ JHHAAI IDDF FE EGGBB.Task 2 Task 2 Complete the sentences with the following words or phrases. C

69、hange the form if necessary. 1.After Tom passed his driving test, he _ an application for his drivers license.2. Mary and I have _ cooking, so we live on salads these days.3. If I were you, Id _ before investing the money in that business.4. He had read the novel himself, and made quite a few _ on i

70、t.5. The committees suggestion will be once the president gives the permission.filled outfilled outgone offgone offthink twicethink twicecommentscommentsimplementedimplementedcomment think twice implementgo off fill out.Model 1: Model 1: An organization wants to measure customer satisfaction. An org

71、anization wants to measure customer satisfaction. That is admirable. That is admirable. It isIt is admirable admirable forfor an organization an organization toto want to measure want to measure customer satisfaction. customer satisfaction.1. I will translate this article. That will be difficult.1.

72、I will translate this article. That will be difficult. It will be difficult for me to translate this article. It will be difficult for me to translate this article.2. The policeman has explained to him what had happened. That is 2. The policeman has explained to him what had happened. That is necess

73、ary. necessary. It is necessary for the policeman to have explained to him what had happened.It is necessary for the policeman to have explained to him what had happened.3. The lost children will find their way home. That wont be possible.3. The lost children will find their way home. That wont be p

74、ossible. It wont be possible for the lost children to find their way home. It wont be possible for the lost children to find their way home.Task 3 Task 3 Rewrite the following sentences after the models. . One side of the questionnaire contained a note from the owner. The note began with One side of

75、 the questionnaire contained a note from the owner. The note began with the words “I really want to know”.the words “I really want to know”. One One side side of of the the questionnaire questionnaire contained contained a a note note from from the the owner, owner, beginningbeginning with with the

76、the words “I really want to know”. words “I really want to know”. 1. 1. It rained for two weeks continuously. That completely ruined our holiday. It rained for two weeks continuously, completely ruining our holiday.2. They came into the office. They were singing and laughing. They came into the offi

77、ce, singing and laughing.3. The secretary worked late into the night. She was preparing a long speech for the manager. The secretary worked late into the night, preparing a long speech for the manager.Model 2:Model 2:.Task Task 4 4 Choose the best answers to complete the following passage. Who Who w

78、as was it it that that said“The said“The customer customer is is always always right”? right”? Maybe Maybe the the customer customer isnt isnt always always right, right, but but if if you you want want to to keep keep them, them, make make sure sure they they like like you. you. Run Run your your e

79、yes eyes down down the the following following list list and see how many you can tick off:and see how many you can tick off: * We always have a * We always have a 1 1 smile for every customer. smile for every customer. * We are warm and * We are warm and 2 2 to all customers. to all customers. * We

80、 listen carefully and make it obvious that were * We listen carefully and make it obvious that were listening. listening. * We give the impression that we care and are * We give the impression that we care and are 3 3 in the in the customers. customers. * We understand problems and complaints and *

81、We understand problems and complaints and 4 4 quickly. quickly. * We occasionally do something to pleasantly * We occasionally do something to pleasantly 5 5 the the customers. customers. * We always keep our * We always keep our 6 6 . . * We give the impression that were fun to * We give the impres

82、sion that were fun to 7 7 . . * We treat the customers the way they want * We treat the customers the way they want 8 8 , not the way , not the way we want them to be treated. we want them to be treated. How How well well did did you you do? do? If If youve youve got got a a lot lot of of ticks, tic

83、ks, then then you you probably probably have have lots lots of of customers customers who who like like you. you. Run Run your your eyes eyes down down that that list list again again and and 9 9 the the word word “customers” “customers” with with the the words words “employees” “employees” or or “s

84、taff “staff colleagues”. colleagues”. How How many many ticks ticks did did you you get get this this time? time? Lots Lots of of ticks ticks mean mean your your staff staff like like you you and it probably follows that your customers do and it probably follows that your customers do 10 10 . .( ) 1

85、. A. same B. different( ) 1. A. same B. different C. real C. real D. false D. false( ) 2. A. excited B. friendly C. eager D. nervous( ) 2. A. excited B. friendly C. eager D. nervous( ) 3. A. engaged B. involved C. busy ( ) 3. A. engaged B. involved C. busy D. interestedD. interested( ) 4. A. forget

86、B. reply ( ) 4. A. forget B. reply C. change C. change D. leaveD. leave( ) 5. A. surprise B. frighten C. cheat ( ) 5. A. surprise B. frighten C. cheat D. educateD. educate( ) 6. A. notes ( ) 6. A. notes B. promises B. promises C. goods C. goods D. moneyD. money( ) 7. A. fight back B. compare with C.

87、 quarrel with ( ) 7. A. fight back B. compare with C. quarrel with D. deal withD. deal with( ) 8. A. to treat ( ) 8. A. to treat B. treated C. to be treated D. being treatedB. treated C. to be treated D. being treated( ) 9. A. replace B. change C. take ( ) 9. A. replace B. change C. take D. use D. u

88、se( )10.A. neither ( )10.A. neither B. as well as C. either B. as well as C. either D. as wellD. as wellC CBBDDBBBBDDAADDAAC C.Task Task 5 5 Translate the following into English using the given words or phrases. 1. 1. 1. 1. 这个问题值得认真考虑。这个问题值得认真考虑。这个问题值得认真考虑。这个问题值得认真考虑。(deserve)(deserve)(deserve)(dese

89、rve) This question deserves careful consideration.This question deserves careful consideration.2. 2. 2. 2. 我认为她的体重在增加。我认为她的体重在增加。我认为她的体重在增加。我认为她的体重在增加。(gain)(gain)(gain)(gain) I think shes gaining weight.I think shes gaining weight.3. 3. 3. 3. 尽管我很不喜欢，但今晚我必须呆在家里学习。尽管我很不喜欢，但今晚我必须呆在家里学习。尽管我很不喜欢，但今晚我必须

90、呆在家里学习。尽管我很不喜欢，但今晚我必须呆在家里学习。(as much as)(as much as)(as much as)(as much as) As much as I hate to do it, I must stay home and As much as I hate to do it, I must stay home and study tonight. study tonight.4. 4. 4. 4. 他从未按时完成过一个项目。他从未按时完成过一个项目。他从未按时完成过一个项目。他从未按时完成过一个项目。(complete)(complete)(complete)(c

91、omplete) He has never completed a project He has never completed a project on time. on time.5. 5. 5. 5. 他们敦促我们给予支持。他们敦促我们给予支持。他们敦促我们给予支持。他们敦促我们给予支持。(urge)(urge)(urge)(urge) They urged us to give our support.They urged us to give our support.6. 6. 6. 6. 如果你发现这部手机有问题，可以要求退款。如果你发现这部手机有问题，可以要求退款。如果你发现这部

92、手机有问题，可以要求退款。如果你发现这部手机有问题，可以要求退款。(defect)(defect)(defect)(defect) You can ask for a refund if you find any defects in this mobile You can ask for a refund if you find any defects in this mobile phone.phone.7. 7. 7. 7. 经理授权我在他出差期间代表他行事。经理授权我在他出差期间代表他行事。经理授权我在他出差期间代表他行事。经理授权我在他出差期间代表他行事。(authorize)(au

93、thorize)(authorize)(authorize) The manager authorized me to act for him while he was on The manager authorized me to act for him while he was on business.business.8. 8. 8. 8. 他自己出钱印他的书。他自己出钱印他的书。他自己出钱印他的书。他自己出钱印他的书。(at one(at one(at one(at ones s s s expense)expense)expense)expense) He had his book printed at his own expense.He had his book printed at his own expense.新职业英语新职业英语新职业英语新职业英语Thank You!.