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1、抱怨投诉信的写作要点l投诉抱怨信的写作除了根本的时间，称呼，结尾客套用语，签名等四项结构条件外，在其正文处一般还要 下面58条内容：l抱怨，投诉行为l抱怨投诉内容的具体描述l要求弥补，纠正内容的具体措施l抱怨，投诉者对弥补，纠正，赔偿等的敦促或威胁套句：l行为描述：Im writing to bring your attention to the problems I have had with lHeres the problem l解决方式的要求：It would be very kind( considerate) of you toaddress this problem soon.
2、/ take steps to rectify this situation soon. / turn it down a little? / l敦促或威胁: Frankly, I really cant put up with the situation any more. You must rectify the situation, or I will take it to the court. / If you cant give me a satisfactory answer, I will complain it to the Consumer Association.抱怨投诉便
3、条l上星期天，你去买表，效劳员态度上星期天，你去买表，效劳员态度非常糟糕，你给经理写一封投诉便非常糟糕，你给经理写一封投诉便条条April20，2021DearSirorMadam,IwenttoyourstoretobuyaTianxianwatchlastSunday.WhenIsaidtatthepricewashigh,theNo.5saleswomanrepliedinasarcastictone,“youcangoaheadandbuyacheapfakefromotherstores.sheforgothowtotreataprospectivebuyer!Ihopeyoucan
4、improveyourservice,andgivemeaface-to-faceapology.Mytelephonenumberis0101234JohnSmith抱歉便条要点l1 抱歉行为和内容l2 抱歉的具体理由l3 弥补方法 l4 进一步抱歉套句：套句：l抱歉行为：Imwritingtoshowmyapologyfor/Iwouldliketoexpressmyapologiesfornotbeingableto/ImsorrytosaythatIvenotfinishedreadingitthrough,andhavetokeepituntilnextSunday./Excusem
5、eformydelayinginturninginmyassignment.l抱歉理由：Ihadaminoraccident./Ihadaminoroperation.l弥补纠正及其承诺：IamsureIcanmakeupthelossby/Ipromiseitwillneverhappenagain./Itwouldbeverykind(considerate)ofyoutogivemeanotherchanceto(togivemeanothertwodaysl进一步致歉：Manyapologies./Dopleaseforgiveme.范文April20，2021DearFiona,Ia
6、mwritingtoyoutoapologizefortheabruptwayIdepartedjustaftertheexamsfinished.Itwasterriblyrudeofmetohaveleftwithoutsayinggood-byetoyou.ThefactisthatIwassoexcitedwhenIlearnedIhadpassedtheexamswithhighmarksthatIcouldntwaittogethomeandtellmyparents.Iamsureyouwillunderstandmyfeelings.Pleaseacceptmysincereapology,andwithyouareallyhappyholiday.Yourstruthfully,Amelia抱歉便条l本来你和John约好昨天下午在大华剧院门口碰面，但由于小小的交通事故，你没能准时赴约，写一封抱歉便条投诉抱怨便条作业l下周就要高考了，可周围工地轰隆隆的施工噪音总持续到半夜，假设你是社区工作人员，想和施工队领导反映情况，领导不在，写一张50-60字便条。
