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1、Unit 23Unit 23Communication Communication WorkshopWorkshop A Letter of ComplaintTeaching aims:To write a letter of complaint.To practise using the vocabulary of complaints.To practise using linking words and expressionsLose at least 2 kilos a week by using the Tour de France exercise bike1.Why does
2、Jeffreys complain for “Tour de France” ? He has been using the bike for a month in order to lose weight, but he seems to put on weight instead of losing weight.2.According to Jeffreyss letter, do you know how to solve this problem? He would like to refund his money as soon as possible and pay compen
3、sation for the injuries that he has received. While-reading (p26)1.-的复印件的复印件2.强健身体强健身体3.一周至少减掉一周至少减掉2公斤公斤4.好像好像5.增肥增肥6.更糟糕的是更糟糕的是7.给出每分钟心跳给出每分钟心跳200次的读数次的读数8.全速全速9.告诉某人不要做某事告诉某人不要做某事10.从自行车上掉下来从自行车上掉下来11.手臂骨折手臂骨折12.拉伤了腿部肌肉拉伤了腿部肌肉13.三天不工作三天不工作14.拒绝退钱拒绝退钱15.起初，第一起初，第一16.补偿我的伤痛补偿我的伤痛17.在未来三周内得到肯定的答复在未来
4、三周内得到肯定的答复18.打算采取进一步行动打算采取进一步行动19.与与取得联系取得联系20.为了寻求建议为了寻求建议21.建议采取法律行动建议采取法律行动1.1.a copy of -a copy of -2.2.strength ones bodystrength ones body3.3.lose at least 2 kilos a weeklose at least 2 kilos a week4.4.as thoughas though5.5.put on weight put on weight 6.6.even worse than thateven worse than th
5、at7.7.give readings of 200 beats per give readings of 200 beats per minuteminute8.8.at full speedat full speed9.9.tell sb. not to do sth.tell sb. not to do sth.10.10.fall off the bikefall off the bike11.11.break ones armbreak ones arm12.12.pull a muscle in ones legpull a muscle in ones leg13.13.take
6、 3 days off worktake 3 days off work14.14.refuse to give back my moneyrefuse to give back my money15.15.in the first placein the first pensate sb. for the injurescompensate sb. for the injures17.17.receive a positive reply within the receive a positive reply within the next 3 weeksnext 3 weeks18.18.
7、intend to take further actionintend to take further action19.19.be in contact with-be in contact with-20.20.in order to ask for advicein order to ask for advice21.21.recommend taking legal actionrecommend taking legal actionMatch the titles (1-5) with the paragraphs(A-E):Paragraph AParagraph BParagr
8、aph CParagraph D Paragraph E1. poor service2. false claims3. the product4. money back5. poor qualityWhile-reading 1 Structure the product: Tour de France, serial number, date of purchase, guarantee, receiptfalse claims: strengthen ones body, lose 2 kilos a week but poor quality:not stable, the speed
9、 control, the machine that.fall off the bike, pulled a muscle. poor service: refuserudethe demands: give back moneycompensate me for the injuriesLinking ReviewLinking Reviewmannerconditioncontrastpurposereasonresulttimeadditionrelative pronounso, as ifdespite, unless, ifas though, not to, howeverin
10、order tosince, asso thatas well as, not onlybut also, either, alsothat, whichafter, just as, when, as soon asEx2. Read the letter. Classify the underlined linking words and expressions.While-reading 2 words and expressionsLinking Practise Combine the sentences using the linking in brackets.1.I follo
11、w the instructions. It didnt work. (despite/although)Despite following the instructions, it didnt work.Although I followed the instructions, it didnt work.2.I switched it on. It made a funny noise. (Just as/When) Just as/When I switched it on, it made a funny noise.3.You refund my money. I will take
12、 legal action. (unless)Unless you refund my money, I will take legal action. 4.I was worried. I went to the doctor.（so-that）I was so worried that I went to the doctor. Look at the examples, then use the cues (1-8) to write similar sentences.Example The more I use the bike, the more weight I seem to
13、put on. The earlier you leave, the sooner you will arrive.1. The more I get to know her, the more I like her.2. The more sport you play, the fitter you will get.3. The harder you study, the better your marks will be. 4. The faster the boat goes, the more spray there will be.5. The more dangerous the
14、 sport, the more I like it. 6. The older you get, the more difficult work becomes.7. The more it rains, the fuller the dam will get.8. The older the tram, the slower it goes.Look at the examples, then use the cues to write similar sentences.Ex3.P.27 1. as soon as possible 2. pay for 3. the more, the
15、 more 4. in contact with 5. look forward to doing Language pointsLanguage points尽快尽快偿还；赔偿偿还；赔偿 越越越越与与取得联系取得联系期望做某事期望做某事Translation 1.我盼望着收到你的来信。我盼望着收到你的来信。2.你学习越努力，成绩就会越好。你学习越努力，成绩就会越好。3.我已经与律师取得了联系。我已经与律师取得了联系。4.你应该尽快为那件衣服付款。你应该尽快为那件衣服付款。 Different kinds of letters are for different purposes and sh
16、ould be written in different ways .to friendsto business partners to parentsto apply for universitiesto apply for a jobto complainto ask for informationyour address the date The companys name and address the greeting ( Dear X ，)formal ending ( I look forward to hearing from you.)signing off (Yours f
17、aithfully)your namebodyYour demandsLayout of the bodyIntroductionReasons for the complaintReactions to your complaint1I am writing to point out some problems with . 2There are some problems that exist in .3What I want to say is that there is something wrong with .4I was so disappointed when I knew .
18、5I request that you should take effective measures to deal with the problems.6Taking into account all the factors above, I request that .7If you cant deal with the problem, I will go to court/go to the consumers Association/take legal action .我写这封信是想对我在贵店购买的缝纫机我写这封信是想对我在贵店购买的缝纫机进行投诉。进行投诉。我知道你们的缝纫机销路
19、好，质量高。我知道你们的缝纫机销路好，质量高。但是我的缝纫机无法正常使用。但是我的缝纫机无法正常使用。当我把缝纫机送回到店里时，售货员却说当我把缝纫机送回到店里时，售货员却说是我的错，说我没有认真读说明书。是我的错，说我没有认真读说明书。我要求尽快予以更换或退还钱款。我要求尽快予以更换或退还钱款。Practice translation我写这封信是想对我在贵店购买的我写这封信是想对我在贵店购买的缝纫机进行投诉。缝纫机进行投诉。 I feel bad to trouble you but I am afraid that I have to make a complaint about the
20、recent purchase of a sewing machine from your store.我知道你们的缝纫机销路好，质量高。我知道你们的缝纫机销路好，质量高。I know your sewing machines sell well because they are of good quality.但是我的缝纫机无法正常但是我的缝纫机无法正常使用。使用。But it didnt work properly when I tried to use the machine several times.当我把缝纫机送回到店里时，当我把缝纫机送回到店里时，售货员却说是我的错，说我没售货员
21、却说是我的错，说我没有认真读说明书有认真读说明书。When I took the sewing machine back to the shop ,the assistant said it was my fault and I hadnt read the instructions carefully.我要求尽快予以更换或退还钱款。我要求尽快予以更换或退还钱款。 I would appreciate it if you would kindly replace the sewing machine or refund my money as soon as possible.Your Wri
22、ting Option 2Match the products (1-7) with the Key Words.1 a CD player 2 a pair of shoes or boots 3 a jacket4 a mobile phone 5 a thermos 6 a digital watch7 a portable television *it wont open * the zip broke *it wont work indoors *the heel fell off *the sound is distorted *the alarm doesnt work*the
23、headphones dont work*its not waterproof *the picture is bad*the color faded after one wash*it loses about five minutes every hour*it doesnt keep drinks hot or cold Stage 1Imagine you bought one of the products and sth.went wrong with it. Make notes about these things.*What went wrong with the produc
24、t?*What false claims did the advertisement make?*What happened when you took it back to the shop?Stage 2Your Writing Option 2Stage 3Organize your notes into four or five paragraphs.Vocabulary And Sentences For ReferenceProducts: guarantee, receipt, serial number, date of purchaseCriticisms: poor qua
25、lity, poor service, poor workmanship, rude employees, it was so . that I . / it was not . enough / it was too .Demands: pay compensation, refund money, replace the productThreats: go to court, go to the Consumer Association, take legal action, write a letter to the local newspaper1 Introduction1 Int
26、roductionI am writing to you about . which I bought from . on .I am writing to you about . which I bought from . on .I enclose copies of the guarantee and the receipt.I enclose copies of the guarantee and the receipt.2 Reasons for the complaint2 Reasons for the complaintIn your advert you claim that
27、 the watch is waterproof. However, the In your advert you claim that the watch is waterproof. However, the first time I went swimming, the watch stopped working. first time I went swimming, the watch stopped working. The advert gave the impression that the jacket would last a lifetime. The advert ga
28、ve the impression that the jacket would last a lifetime. However, after only one wash, the colour had faded.However, after only one wash, the colour had faded. 3 Reactions to your complaint3 Reactions to your complaintWhen I took the . back to the shop, the assistant said it was my fault When I took
29、 the . back to the shop, the assistant said it was my fault and I hadnt read the instructions carefully.and I hadnt read the instructions carefully.4 Your demands4 Your demandsI would like you to refund my money.I would like you to refund my money.Unless I receive a satisfactory reply, I will write
30、to the Consumer Unless I receive a satisfactory reply, I will write to the Consumer Association.Association.5 Formal ending5 Formal endingI look forward to hearing from you.I look forward to hearing from you. 假如你是市一中的学生，名叫王假如你是市一中的学生，名叫王红红。你要。你要给给本市一家本市一家报报刊的刊的编辑编辑(editor)写封信，反映你校受写封信，反映你校受污污染的染的问题问
31、题，呼吁，呼吁有关部有关部门门采取措施，保采取措施，保护环护环境，防止境，防止污污染。染。请请你用下面的你用下面的素材写一封素材写一封100词词左右的信。左右的信。 你校位于山脚下，一条小河从旁你校位于山脚下，一条小河从旁边边流流过过，院内，院内树树木四木四季常青，季常青，鲜鲜花争花争艳艳，景色美似花园。但两年前，附近建起，景色美似花园。但两年前，附近建起一家化工厂，排出大量一家化工厂，排出大量污污水、水、废废气，造成校园气，造成校园污污染，染，严严重重影响了影响了师师生健康。生健康。请请有关部有关部门门出面解决出面解决这这一一问题问题。homework注意：信的格式已注意：信的格式已经给经给出，不出，不计计入入总词总词数。数。No. 1 Middle SchoolMarch 5, 2012Dear Editor，_Yours ever，Wang Hong
