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1、Body-language-PPTBody-language-PPT身身体语言课件体语言课件Body LanguageWhat is body language?wIts the way you stand and sit and walk. wIts your gestures and the expression on your face and in your eyes.wIts your whole appearance that communicates things.Some new words &phrases:wTouching 体触体触wHandshaking 握手握手wKi
2、ssing 亲吻亲吻wPosture 姿势姿势wHead gesture 头部动作头部动作wFace gesture 面部动作面部动作wEye movement 眼部动作眼部动作wHand gesture 手部动作手部动作wTerritoriality领地领地wSilence 沉默沉默wTime language 时间语时间语How to read these body languages?希尔顿深夜出狱如作秀。希尔顿深夜出狱如作秀。墨西哥湾漏油事件墨西哥湾漏油事件,让美国政府倍感让美国政府倍感压力。压力。Are we getting all the message?BODILY SPEAKI
3、NGAccording to the social anthropologist, Edward T. Hall, in a normal conversation between two persons, less than 7% of the social meanings is actually transmitted by words.So, at least 93% of it is conveyed through the body (non-verbal channel).身体语言学（Bodytalk)Lets Examine How Body Communicates, fro
4、m head to toesHEAD -Nodding the head-“Yes” in most societies-“No” in some parts of Greece, Yugoslavia南斯拉夫, Bulgaria, and Turkey-Tossing the head backward-“yes” in Thailand, the Philippines, India, Laos老挝FACEEYES*Eye contacts-Encouraged in America, Canada, Europe-Rude in most Asian countries and in A
5、frica*Winking eye-Sharing secret in America and Europe-flirtatious gesture in other countries*Closed eyes-bored or sleepy in America-“Im listening and concentrating.” in Japan, Thailand, ChinaEARS*Ear grasp-“Im sorry.” in parts of India*Cupping the ear-“I cant hear you.” in all societies*Pulling ear
6、-“You are in my heart” for Navajo IndiansLIPS AND MOUTHspitWhistleyawnsmilesneezekissTHE LIP POINTING*Kiss. In parts of Asia, kissing is considered an intimate sexual act and not permissible in public, even as a social greeting. 世界上最负盛名的雕塑世界上最负盛名的雕塑The Kiss（接吻）是由法国（接吻）是由法国人奥古斯特人奥古斯特 罗丁（罗丁（Auguste Ro
7、din，1840-1917）于）于1886年完成。法国人似乎随时随地都在接吻，他们创造了接吻的年完成。法国人似乎随时随地都在接吻，他们创造了接吻的各种姿势，包括各种姿势，包括:深吻深吻面吻面吻手吻手吻手指吻手指吻飞吻等等。飞吻等等。 cheek-kissingdeep kissing or deep-tongue kissinghand-kissingfingertip-kissingblow/throw a kissTHE LIP POINTING*Finger tip kiss. In France, it conveys several messages, “Thats good!” “
8、Thats great!” “Thats beautiful!.”THE LIP POINTING*Open mouth. Any display of the open mouth is considered very rude in most countries.FINGERS*The “O.K.” signal. (the thumb and forefinger form a circle) means* “fine,” or “O.K.” in most cultures,*“zero” or “worthless” in some parts of Europe*“money” i
9、n Japan*an insult in Greece, Brazil, Italy, Turkey, Russia and some other countriesFINGERS *Pointing.*Pointing with the index finger is common in North America and Europe.*But it is considered impolite in Japan and China where they favor using the whole open hand.*Malaysians prefer pointing with the
10、 thumb.HANDS *Of all the body parts, the hands are probably used most for communicating non-verbally.* Hand waves are used for greetings, beckoning, or farewells.HANDS*The Italian “good-bye” wave can be interpreted by Americans as the gesture of “come here.”*The American “good-bye” wave can be inter
11、preted in many parts of Europe and Latin America as the signal for “no.”HANDS *Handshaking is a form of greeting in most Western cultures. *In the Middle East, a gentle grip is appropriate.*In most Asian cultures, a gentle grip and an avoidance of direct eye contact is appropriate.HANDS*Right hand.
12、The right hand has special significance in many societies. In certain countries in the Middle East and in Asia, it is best to present business cards or gifts, or to pass dishes of food, to get an attention, using only the right hand or both.*Left hand is considered unclean in much of the Middle East
13、 and in parts of Indonesia.HANDS*Clapping hands.*Russians and Chinese may use applause to greet someone.*In many central and eastern Europe, audience frequently clap in rhythm.NOSE*Holding the nose-“Something smells bad.” universal*Nose tap-“Its confidential.” England-“Watch out!” or Be careful.” It
14、alyNOSE*Pointing to nose-“Its me.” Japan*Blowing nose-In most Asian countries, blowing the nose at social gathering is disgusting.CHEEKS*Cheek screw-gesture of praise - Italy-“Thats crazy.” Germany*Cheek stroke-“pretty, attractive, success” most EuropeARMS*Some cultures, like the Italians, use the a
15、rms freely. Others, like the Japanese, are more reserved; it is considered impolite to gesticulate with broad movements of the arms.*Folding arms are interpreted by some social observers as a form of excluding self, “I am taking a defensive posture,” or “I disagree with what I am hearing.”ARMS*Arms
16、akimbo. In many cultures, this stance signals aggression, resistance, impatience, or even anger.*Arms behind back, hands grasped is a sign of ease and control. *Arms in front, hands grasped, common practice in most Asian countries, is a sign of mutual respect for others.LEGS AND FEET*In Asia, do not
17、 point with your toes.*In Asia and some European countries, putting feet up on a desk or any other piece of furniture is very disrespectful.*Sitting cross-legged, while common in North America and some European countries, is very impolite in other parts of the world. Test( ) I dont know.( ) I love y
18、ou.( ) We are quarelling.( ) No! I dont agree!( ) We are cheerful!CASE STUDY:What body language to use towards a customer, when on the phone?At a local real estate agents office Alan is behind the customer service counter. He is on the phone dealing with a difficult inquiry when a customer approache
19、s the counter. He keeps talking on the phone and when the customer says, “Excuse me”. He does not look up but holds a hand up with one finger extended, indication that hell be one minute.The question-As Alans supervisor, what would you say to him about the body language and managing his responsibili
20、ties for greeting customers both on the phone and face to face?Imagine that you are the customer. When you enter the office, the customer service rep is on the phone. You wait. You try to get his attention and he holds up his hand with a finger extended as acknowledgement that youre there. How do yo
21、u feel? What could the clerk (Alan) have done differently to ensure that all of his customers were being taken care of?He could/should have looked up, smiled at you and at least nodded a greeting. If his conversation continued too long ,he should have politely placed his caller on hold and inquired
22、as to your needs, asked someone else to assist you or advised you how long he would be.I would say that he has to be more friendly and welcoming to the customers and could politely told the person on the phone to please hold for a moment and that he should be more enthusiastic about his jobFOR ALL O
23、F USwBecoming sensitive to the clues of body language can help us communicate more effectively with others. wWe can understand what others are saying even when they are not talking.wWe can sense when people are silent and digesting information, or when they are silent and confused. wWe can share fee
24、lings too strong or too difficult to be expressed in words.wOr decode secret messages passing silently from person to person. wAnd we may spot contradictions between what people say and what they really mean.wFinally, we can learn to be more sensitive to our own bodies to see how they express our feelings and to see ourselves as others see us.wWe do not have bodies; we are our bodies.Thank You !
