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1、GartnerWebinarsGartner delivers actionable, objectiveinsight, guidance and tools to enablestronger performance on yourorganizations mission critical prioritiesGartnerEnhance your webinar experience卫Ask aQuestionDownloadAttachmentsWatchAgain2 2023 Gartner, Inc. and/or its affiliates. All rights reser
2、ved.GartnerThe Gartner Top Asia-Pac CIOPriorities & Challenges for 2023(jn) Connect with GartnerAndy Rowsell - JonesDistinguished VP AnalystRESTRICTED DISTRIBUTION3 2023 Gartner, Inc. and/or its affiliates. All rights reserved.GartnerGrowth Is Still the No. 1 Priority .100%50%0%n = varies by year; A
3、ll respondents iSummary Top Three Mentions, Coded ResponsesSources: Gartner CEO and Senior Business Executive SurveysPlease tell us about your organizations top five strategic business priorities for the next two years4 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a regi
4、stered trademark of Gartner, Inc. and its affiliates.But It Matters a Lot LessGartnerInflation Is a New Distinct Problem Category .CEO Business Priorities, 2023 and 2024 一 Top 12. And Yet Productivity Is Still Off the ChartN1o5.n = 110; All respondentsSummary Top Three Mentions, Coded ResponsesSourc
5、e: Mid-2022 Update Gartner CEO and Senior Business Executive SurveyPlease tell us about your organizations top five strategic business priorities for the next two years (2023/2024).5 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and
6、 its affiliates.GartnerCEOs Are Investing to Deliver Digital Dividends”2022 CEO Investment Intentions Increase Year Over Year, Percent of Respondents100%70%40%n = 410, all respondentsQ. Compared to fiscal year 2021, how will your organizations investments in the following business areas change in fi
7、scal year 2022?Source: 2022 Gartner CEO and Senior Business Executive Survey6 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerCEOs Are Diverting Digital Effort TowardInternal Operating ChallengesBusiness prio
8、rities 2023/2024 一 % of mentions within thetechnology related category - top threeN varies. Source: Mid-2022 Update Gartner CEO and Senior Business Executive Survey. (Top Five Priorities)Please tell us about your organizations top 5 strategic business priorities for the next two years7 2023 Gartner,
9、 Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.CEOs are adjusting thebalance of their thinking.“Digitalisation” isbecoming a morecommonly voicedCEO term.It represents a blend ofinternal as well asmarket-facingtech application.G
10、artnerExpected IT Budget Increases Appear HealthyExpected Change in Enterprise IT Budgets Showing Averages ，/On varies by region: Total (n = 1,976), North America (n = 570), Latin America (n = 275),EMEA (n = 696), APAC (n = 435) CIOs and technology executives answering.Q. By what percentage do you e
11、xpect your enterprises IT budget to increase or decrease from 2022 to 2023?Source: 2023 Gartner CIO and Technology Executive Survey8 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerBut Real IT Funding Growth
12、Is Much Less2022 Inflation Forecastsr +4.8%NorthL America I /O6 5%6.5%6.5% ，/O Expected Change inEnterprise IT Budgets /oLatin5%2022 Inflation8.4%Source: OECD: 7 July 2022Note: Global and EMEA inflation rates calculated by averaging components9 2023 Gartner, Inc. and/or its affiliates. All rights re
13、served. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerMost Digital Initiatives Are Delivered LateEvaluating Speed of Key Phases in Digital Technology Investment Life CyclePercentage of RespondentsSpeed to complete initiativesis behind expectationsSpeed to realize value
14、is behind expectationsn = 94 Gartner research circle members, excluding not sure,Q3. How would the top leader of your business or government characterize these aspects of the digital technology investments?Source: 2022 Gartner Overcoming the Barriers to Digital Execution SurveyPercentages May Not Ad
15、d to Sum Due to Rounding10 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerHow Do I DeliverThese DigitalDividends?11 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trad
16、emark of Gartner, Inc. and its affiliates.Three Steps That Deliver Digital DividendsOrchestrate CxOsiloes to collectivelydeliver ttdividendsJ,Synchronize fusionand platform teamsIncrease resourcingrisk tolerance12 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered
17、 trademark of Gartner, Inc. and its affiliates.GartnerThree Steps That Deliver Digital DividendsOrchestrate CxOsiloes to collectivelydeliver ttdividendsJ,Synchronize fusionand platform teamsIncrease resourcingrisk tolerance13 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is
18、a registered trademark of Gartner, Inc. and its affiliates.GartnerPotential Digital Dividends Come in Many FlavorsObjectives of Digital Investments Over Last Two Years, Percent of APAC RespondentsImprove Customer/Citizen ExperienceTop LineImpactIntroduce NewProducts/Services22%Grow RevenueBottom Lin
19、eImpact22%ImproveOperational ExcellenceIncrease EmployeeProductivityIncreaseCost EfficiencyImprove EmployeeExperiencen = 503 APAC CIOs and technology executives answering, excluding “not surePercentage of RespondentsQ. How would you describe the primary objectives of your enterprises (i.e., your bus
20、inesss or governments) digital technology investments in the last two years?Source: 2023 Gartner CIO and Technology Executive Survey14 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Garlner, Inc. and its affiliates.GartnerSiloed Initiatives Compet
21、e for ResourcesPublic Sector: Improve the Constituent ExperienceCFO: Automate to Improve Profit MarginCMO: Drive Retention and Customer EngagementCHRO: Improve Talent Retention and AcquisitionF-N-SHCSCO: Optimize the Supply ChainCSO: M&A IntegrationCPO: Innovation Products15 2023 Gartner, Inc. and/o
22、r its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerFew Create a Consistent Vision for DigitalEnterprise StrugglesPercent of APAC Respondents4%Enterprises do notstruggle with a visionn = 503 APAC CIOs and technology executives answering
23、Q. Where does your enterprise struggle most while developing a vision for digital change?Source: 2023 Gartner CIO and Technology Executive Survey96%Enterprises strugglewith developing a vision16 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartn
24、er, Inc. and its affiliates.GartnerCEOs Top Priority for CIO17 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerCEOl Top Priority for CIODigitalization18 2023 Gartner, Inc. and/or its affiliates. All rights re
25、served. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerThree Perspectives Help Identify Your MostPromising Initiative(s)CEO, CFO, C-Suiteand Board Signals Most-mentioned topics Urgency indicators, commentary Increased risk tolerance Financial performance targetsMarket I
26、mpact RO I estimate Time-to-value Competitive differentiationDividendsBest-Partner Signals Digital first mindset Hunger for growth over status-quo Outcomes over rules The good over the better Market-facing over cost-cutting Time/Effort generosity overits not my job19 2023 Gartner, Inc. and/or its af
27、filiates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerConnect Operational Metrics, Outcome-DrivenMetrics, and Business OutcomesBusinessOutcomesProfitability ofLoan PortfolioBusinessOutcome-Driven MetricsNumber of Daysto Close a LoanAbove the Line
28、Business Outcomesand DecisionsTechnologyOutcome-Driven Metrics% Unscheduled OutageOnline Loan ApplicationBelow the LineIT OperationsTechnologyOperational Metrics% Unscheduled OutageEnterprisewide20 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Ga
29、rtner, Inc. and its affiliates.GartnerOrchestrate Your CxOSiloes to CollectivelyDeliver Dividends”21 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerThree Steps That Deliver Digital DividendsOrchestrate CxOsi
30、loes to collectivelydeliver “dividends”Synchronize fusionand platform teamsIncrease resourcingrisk tolerance22 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerOrchestrate, Dont Operate67%73%CEOs and senior bu
31、siness executiveswant more technology work donedirectly within businessfunctions/departments and less done in ITManagers outside of IT want moretechnologists on their own teamsimmediately or in the near futuren = 393, CEOs and senior business leaders, excluding don*t know/no opinionQ. Please tell us
32、 which of two opposing viewpoints most closely represents your view:Where they want to see technology work in futureSource: 2022 Gartner CEO and Senior Business Executive Survey23 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and it
33、s affiliates.N = 1,538, Manager of Business Technologists or Manager of End UsersQ. Which of the following best describes the need to have employees onyour team who can produce analytics or technology capabilities?Source: Gartner 2021 CIO Technology Skills Outside of ITIT Dominates Delivery-Related
34、CapabilitiesWho Provides These CapabilitiesPercentage of Respondents, Multiple Responses AllowedCollaboration Toolsn = 82 South/Southeast Asia CIOs and technology executives answeringQ. To the best of your knowledge, which of the following parties provide these capabilities/practices?Source: 2023 Ga
35、rtner CIO and Technology Executive SurveyNote: Showing four capabilities of the 16 tested. Other response options (not shown) include not relevant and parties outside of my enterprise24 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc.
36、and its affiliates.GartnerEnable Democratized Digital Delivery by DesignIndirect supportDirect contributionToolsInternal talent marketplaceCommunities of practiceBrownbag lunchesAd hoc helpTraining Direct participation infusion teams Standardized part ofdigital delivery Rotations External talent eco
37、system25 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerNurture Business Technologists Are staff from outside IT department Produce tech for their business areas Often digital natives Digital dexterity is in
38、herent intheir skills Are versatile people with functionalknowledge and tech knowledgeBusiness Roles Technology Roles26 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerCatalyze Fusion Teams With IT TalentScru
39、mMasterAProductOwnerDevelopersFusion Team(Illustrative)IT ExpertIT ExpertA IT Expert tIhnete Fgurasitoen I TT eIanmtoto AccelerateDigital Dividends儆ABusiness Roles Technology Roles IT Talent27 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner
40、, Inc. and its affiliates.GartnerStrengthen Digital FoundationsBusiness RolesTechnical Rolesmet t t tDevelopment PlatformsData PlatformsCloud Infrastructure Y SecurityInfrastructure and Operations28 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of G
41、artner, Inc. and its affiliates.GartnerSynchronize Fusion andPlatform Teams29 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerThree Steps That Deliver Digital DividendsOrchestrate CxOsiloes to collectivelydel
42、iver “dividends”Synchronize fusionand platform teamsIncrease resourcingrisk tolerance30 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerThe Usual SuspectsExternal Individuals or Organizations in UsePercent of
43、 APAC Respondents59%IT consultants ormanagement consulting firmsTraditional vendors ormanaged service providersn = 503 APAC CIOs and technology executives answeringQ. Which of the following external individuals or organizations provide technology capabilities?Source: 2023 Gartner CIO and Technology
44、Executive Survey31 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerSome CIOs Leverage Unconventionaln = 503 APAC CIOs and technology executives answeringQ. Which of the following external individuals or organ
45、izations provide technology capabilities?Source: 2023 Gartner CIO and Technology Executive Survey50%32 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.100%Gartnern = 503 APAC CIOs and technology executives answering
46、Q. Which of the following external individuals or organizations provide technology capabilities?Source: 2023 Gartner CIO and Technology Executive Survey33 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerRebal
47、ance Your Technology PortfolioChanges in Technology InvestmentsPercentage of APAC RespondentsPercentage of RespondentsDecreasing Investment (n = 410)Percentage of RespondentsIncreasing Investment (n = 492)Cyber/lnformation securityBusiness intelligence/data analyticsCloud platformsApplication modern
48、izationIntegration technologies/APIs/API architectureTotal experience solutionsArtificial intelligence/machine learningEnterprise resource planningHyperautomationDigital workplaceBusiness continuity managementConnectivityLegacy infrastructure and data center technologiesInternet of ThingsContaineriz
49、ation and orchestration of application workloadsDigital twinsDigital mediaProduct portfolio management toolsHuman augmentationNext-generation compute technologyNonen varies by question, APAC CIOs and technology executives answering, excluding “not sureQ. What are the technology areas where your ente
50、rprise will be spending the largest amount of new or additional funding in 2023 compared with 2022?Q. What are the technology areas where your enterprise w川 be reducing funding by the highest amount in 2023 compared with 2022?Source: 2023 Gartner CIO and Technology Executive Survey34 2023 Gartner, I
51、nc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerPotential Rebalance PointsTech-enabled capability investments expected to offset inflation impacts on performancen = 129 Business leaders, excluding “not sureQ: And which tech
52、nology-enabled capability investments in your business operations w川 have the greatest impact on performance efficiency to offset inflation in the next two years?Source: 2022 Gartner Inflation Response Survey35 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered tr
53、ademark of Gartner, Inc. and its affiliates.GartnerIncrease ResourcingRisk Tolerance36 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerThree Steps That Deliver Digital DividendsOrchestrate CxOsiloes to collec
54、tivelydeliver ttdividendsJ,Synchronize fusionand platform teamsIncrease resourcingrisk tolerance37 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.Gartnerue.0c-meoe7qr.17，.湛*5交个2 Pl?0*翼31*。.psa心肉s-MBUJauscBi l/，/，：”
55、广o p w pawwi _ a c b W O E OWB E3 O 0 W,rz d,，zfL .! :，二).i)fe tL cffRecommended Gartner ResearchQ 2023 CIO and Technology Executive Agenda: 4 Actions to Deliver Digital Dividends,Janelle Hill, Daniel Sanchez Reina, Andy Rowsell-Jones, & Others (G00776095)Q Case Study: Flexible IT Engagement to Enab
56、le Transformative ChangeCIO Research Team (G00757076)Q Become a More Effective CIO Executive Leader By Amplifying Your ImpactChristie Struckman, Matt Hancocks and Others (G00768242)Q Outcome-Driven Metrics for the Digital EraPaul Proctor, Galliopi Demetriou and Others (G00726073)Q What Is an Interna
57、l Talent Marketplace?Human Resources Research Team (G00722190)Q The Gartner Enterprise Value Equation: Its Time to Rethink Outdated EnterpriseValue FormulasRita Sallam, Chet Geschickter and Others (G00770206)Q CIOs: Change Your Teams Behaviors to Accelerate Your Digital TransformationDaniel Sanchez
58、Reina (G00766628)Access to Gartner research is subject to entitlement. For information, please contact your Gartner representative.39 2023 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. and its affiliates.GartnerAsk the speakernGartnerRES
59、TRICTED DISTRIBUTION40 2023 Gartner, Inc. and/or its affiliates. All rights reserved.Ga m t o n SXVKMAbout U SShow more ofNiatcd page*Gartnei fot IT n the place !o discuss key tope* including daS and aruiytiu, atthaal intelligence,machine learning, cultme. cuttomef epe(iene. cybersecurity and moreGa
60、rtner equips IT leaden and thw team* with the inditpemable msighti. advice and tooh to achievetheit mi$aon peiotities today tnd build th* wct*ful wganixatiom of tonuxiow Actost everyindustry 4nd entepi$e *i. Ga(tnese needed to Uctle you，key tnibatwM, sUyahMd of conpttxx and giow your orgonizahont v*
61、lu*Similar pagesMcKinsy & CompanyManaQomant ConcJbngRESTRICTED DISTRIBUTION 2023 Gartner, Inc. and/or its affiliates. All rights reserved.GartnecBecome a ClientClients receive 24/7 access to proven managementand technology research, expert advice,benchmarks, diagnostics and more.Fill out the form to
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