模拟导游实务英语(全套193页PPT课件)

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1、模拟导游实务英语教程 Unit 1 A Qualified Tour Guiden nLearning Objectives:1.1.familiarize you with roles and responsibilities of a tour guide;2.2.learn how to achieve the professionalism as a tour guide;3.3.know what to do before meeting your guests;4.4.be how to greet your visitors at the first meeting.Text A

2、 What Is a Tour Guide?n nLets start this way:1.1.Have you used the tour guide service? And how did you like it?2.2.What kind of tour guide do you expect to meet during the tours?3.3.Then what make a qualified tour guide?Text A What Is a Tour Guide?n nFive key roles:1.1.An information provider2.2.A t

3、eacher3.3.An entertainer4.4.A host5.5.A disaster manager 6.6.And other rolesA tour guide is a/anentertainerentertainerdisaster managerdisaster managerA teacherA teacher and othersnd othersinformation providerinformation providerhosthostText A What Is a Tour Guide?n nProfessionalismappropriate behavi

4、or 1.1.Your appearance: clothes, hair, shaving, make-up, etc. 2.2.Your manners: polite and respectful to people3.3.Your attitude: “Your attitude is never secret.”Text B Meeting Visitorsn nPreparations made beforehand1.1.Finishing planning2.2.Double-checking reservation3.3.Calling to check the flight

5、 (or train, or ship) and arriving 30 minutes before the landing4.4.Arranging luggage transfer5.5.Knowing parking area and terminal, etc Text B Meeting Visitorsn nGreeting visitors1.1.Learn how to locate your visitors2.2.Confer with the tour escort and national guide and check the number of visitors3

6、.3.Ask for luggage claim cards and give them to the porters4.4.Show visitors aboard the waiting bus 5.5.Make a welcome speechText B Meeting Visitorsn n A welcome speech should include:1.1.Greeting2.2.Introduction to yourself and your colleagues3.3.Extending welcome4.4.Expressing wish to serve sincer

7、ely and honestlyText B Meeting Visitorsn nReference versions: see textbook 1.1.Welcome to Beijing2.2.Welcome to Paris3.3.Welcome to SingaporeText B Meeting Visitors4.4. Welcome an American couple at the airport5.5. Welcome a tour group from Britain at the railway stationUnit 2 A Bus Tour Guidingn nL

8、earning Objectives:1.1.note the importance of conducting bus tour guiding;2.2.note the challenges of doing bus tour guiding;3.3.learn some useful techniques of handling bus tour guiding;4.4.be able to give visitors a general introduction to China.Text A Conducting a Bus Tour Guiden nWhy is it so imp

9、ortant to learn conducting a bus tour?1.1.Prime time to impress your guests;2.2.Minimize limitations of a bus and make best use of time on the bus;3.3.On bus on each day of tour and between different stopsText A Conducting a Bus Tour Guiden nWhat are the challenges of working on tour buses?1.1.With

10、the bus driver frequent contacts with the driver not working alone but a teamwork Text A Conducting a Bus Tour Guide2.2. With visitors -seating arrangements; -some visitors lagging behind; -harder to hold visitors attention; -difficult communication for less exchanged of eye contact; -much too often

11、 head-countingText A Conducting a Bus Tour Guide3.3. With the tour commentary delivery -vehicle on the move; -views outside distracting visitors; -opposite directions from the visitors; -selection of contents fit for the circumstances; -timing and questionsText A Conducting a Bus Tour Guide4.4. With

12、 the use of microphone poor adjustment of the distance between your mouth and the microphone : sound fading in and out; popping sounds Text A Conducting a Bus Tour Guiden nTechniques of handling bus tour guiding1.1.Cooperating with the driver forging a professional, friendly, positive and fun relati

13、onshipSpeaking in and over the microphones2.2. Dealing with visitors in steps -welcome and give orientations; -set up the ground rules for the tour; -practice headcounts in a subtle way; -Socialize with them and remember their namesText A Conducting a Bus Tour Guide3.3. Proper time management -well

14、design your tour commentary according to visitors expectation and interests; -check the routes and do a running commentary matching the views and buildings on the way; -only give brief and concise explanations and answers;Text A Conducting a Bus Tour Guide4.4. Speaking in and over the microphones -a

15、djust the equipment to ensure it is in good working order; -carry yourself straight and with confidence -rehearse to find the right distance; -use short, simple words and phrases;Text B Welcome to ChinaText B Welcome to China China in profile1.1.area and geographical position2.2.topographyrivers and

16、 mountains3.3.climate and temperature4.4.administrative regions5.5.nationalities and languages6.6.political systemText B Welcome to Chinan nDoes this introduction help you know China?n nWhat other information would you like to include in your introduction to a country?n nWhat means can you use to he

17、lp illustration?Unit 3 Hotel Accommodationsn nLearning Objectives:1.1.know how visitors check in at a hotel and what know how visitors check in at a hotel and what assistance you may offer;assistance you may offer;2.2.be aware of the trend of hotel check-in procedure be aware of the trend of hotel c

18、heck-in procedure development;development;3.3.acquaint yourself with the working environment inside acquaint yourself with the working environment inside a hotel;a hotel;4.4.become familiar with the check-out procedures;become familiar with the check-out procedures;5.5.be able to handle problems con

19、cerning hotel check-in be able to handle problems concerning hotel check-in and check-out efficiently;and check-out efficiently;6.6.know how to cooperate with hotel staff, the tour leader know how to cooperate with hotel staff, the tour leader and national guide.and national guide.Text A Check-in at

20、 a Hoteln nRoom reservation prior to check-in1. How can a visitor make a room reservation?1. How can a visitor make a room reservation?1)1)making telephone calls,making telephone calls,2)2)sending e-mails or faxes,sending e-mails or faxes,3)3)sending letters by post, orsending letters by post, or4)4

21、)visiting the hotel in person. visiting the hotel in person. Which method(s) is/are more commonly used Which method(s) is/are more commonly used today?today? Text A Check-in at a Hotel2. Who is handling the advanced room 2. Who is handling the advanced room reservation? reservation? front desk perso

22、nnel / reservationistsfront desk personnel / reservationists3. What information is needed for a room 3. What information is needed for a room reservation? reservation? basic information about the visitors / basic information about the visitors / special requirementsspecial requirements4. What change

23、s of reservation can be made? 4. What changes of reservation can be made? extension / reduction / cancellationextension / reduction / cancellationA room reservation page from the Hilton Hotel websiteText A Check-in at a Hoteln nFront desk check-inWelcomed by the bell boyFilling in the registration f

24、ormsGetting room keys / key cardsProceeding to the roomsText A Check-in at a Hoteln nBear in mind the following questions at this step of service: 1.1.Who shall fill in the registration form?Who shall fill in the registration form?2.2.Who shall distribute the key cards? Who shall distribute the key

25、cards? 3.3.Who shall deliver the luggage to the visitorsWho shall deliver the luggage to the visitors guest guest rooms? rooms? 4.4.How will the hotel stay expenses be charged? How will the hotel stay expenses be charged? Text A Check-in at a Hoteln nNew ways of hotel check-inNew check-in procedures

26、 have become reality New check-in procedures have become reality due to high-tech development.due to high-tech development.n nSelf-service kiosksSelf-service kiosks at airport for hotel check-in at airport for hotel check-in (example: (example: Hilton Hawaiian Village Beach Resort & Spa Hilton Hawai

27、ian Village Beach Resort & Spa and the Honolulu International Airportand the Honolulu International Airport ) )n nMobile phone self-serviceMobile phone self-service for hotel check-in for hotel check-in (example: (example: Marriott Hotels Marriott Hotels ) )Text A Check-in at a Hoteln nA packaged ho

28、tel A “Packaged” HotelSouvenir shopsRestaurantsBusiness activity facilitiesGuest roomsSocial activityfacilitiesNight clubs, and otherRecreational facilitiesText B Check-out at a HotelThree steps need to be taken for hotel check-out: Three steps need to be taken for hotel check-out: settling bills, l

29、uggage collection, and leaving the settling bills, luggage collection, and leaving the hotel.hotel. 1. Settling the billsThe bills usually include:The bills usually include:1)1)Regular charges:Regular charges: mainly room fees mainly room fees2)2)Incidentals:Incidentals: including telephone bills, l

30、aundry including telephone bills, laundry service, food & beverage at the hotel restaurant, room service, food & beverage at the hotel restaurant, room service, etc. service, etc. Text B Check-out at a Hoteln nSome basic points you should pay attention to: * When would the visitors check out? * When

31、 would the visitors check out? - Before 12:00 noon- Before 12:00 noon - Between 12:00 and 18:00 pm- Between 12:00 and 18:00 pm - After 18:00 pm- After 18:00 pm* How would the visitors settle the bill?* How would the visitors settle the bill? - With credit cards- With credit cards - With travellers-

32、With travellers checks checks* Who is taking care of the group check-out? * Who is taking care of the group check-out? Text B Check-out at a Hotel2. Luggage collectionDouble check the departure timeDecide the time for luggage collection withthe tour leader & national guideGuests packing& luggage col

33、lectedInform the guests and front deskabout the time agreedText B Check-out at a Hotel3. Leaving the hotel - By shuttle service - By shuttle service - By transport provided by travel agencies - By transport provided by travel agencies - By taxi - By taxiDialogue I Dialogue I about wake-up call arran

34、gement about wake-up call arrangementDialogue II Dialogue II about confirmation of breakfast & departure about confirmation of breakfast & departure timetimeDialogue III Dialogue III about luggage collection arrangement about luggage collection arrangementDialogue IV Dialogue IV about an FIT about a

35、n FIT s hotel check-out proceduress hotel check-out proceduresUnit 4 Tour Planningn nLearning Objectives:1.1.See the importance of tour planning;See the importance of tour planning;2.2.Tell the difference between a tour schedule and working Tell the difference between a tour schedule and working mem

36、orandum;memorandum;3.3.Be able to explain why tour commentary preparation is Be able to explain why tour commentary preparation is very important;very important;4.4.Know how to make feasible tour planning for special Know how to make feasible tour planning for special visitors;visitors;5.5.Learn the

37、 skills of setting tour itinerary.Learn the skills of setting tour itinerary.Text A Tour Planningn nTourist Schedule Firstly, read a reception plan that includes:Firstly, read a reception plan that includes:1.1.Travel routeTravel route2.2.Personal data of visitorsPersonal data of visitors3.3.Basic i

38、nformation of the tour group Basic information of the tour group Then make the tourist scheduleThen make the tourist schedule1.1.Either by relevant department of your agencyEither by relevant department of your agency2.2.Or by yourself Or by yourself Text A Tour Planningn nTourist schedule planning

39、principles1.1.The schedule should not be too crowded; The schedule should not be too crowded; 2.2.DonDon t copy an old schedule all the time;t copy an old schedule all the time;3.3.DonDon t forget to set free time for the visitors.t forget to set free time for the visitors.Text A Tour Planningn nSpe

40、cial preparations needed for special visitorsWho are special visitors?Who are special visitors?1.1.VIPsVIPs2.2.The elderly & childrenThe elderly & children3.3.Religious believersReligious believers4.4.Text A Tour Planningn nMake clear the following points when making a tour planning:1.1.What would b

41、e included in the tour?What would be included in the tour?2.2.Who would be the group members, and by whom the Who would be the group members, and by whom the group will be headed?group will be headed?3.3.What would he be responsible for?What would he be responsible for?4.4.What would you explain to

42、the tourists?What would you explain to the tourists?5.5.With whom would you cooperate to serve the group?With whom would you cooperate to serve the group?6.6.How would you deal with the emergencies and How would you deal with the emergencies and complaints that might arise?complaints that might aris

43、e? Text A Tour Planningn nDouble check arrangements of some key points1.1.transportation (the correct type of car or bus, bus transportation (the correct type of car or bus, bus number, cell phone number of the driver, etc.)number, cell phone number of the driver, etc.)2.2.luggage transferluggage tr

44、ansfer3.3.food and lodgingfood and lodging4.4.information of the places of interestinformation of the places of interest5.5.the exact time and place of the arrival and departure of the exact time and place of the arrival and departure of the touriststhe tourists Text A Tour Planningn nPreparation of

45、 tour commentary1.1.First-hand experienceFirst-hand experience2.2.Second-hand information from internet / history books Second-hand information from internet / history books / guide books / other tour guides / etc./ guide books / other tour guides / etc.3.3.Jargons for special tour groupsJargons for

46、 special tour groups4.4.Knowledge of current events / hot topics / common Knowledge of current events / hot topics / common interests / etc.interests / etc.Text B Itinerary Discussionn nWhat is an itinerary?What is an itinerary? (The tour itinerary is the plan (The tour itinerary is the plan and arr

47、angement for a tour at a place. )and arrangement for a tour at a place. )n nWho will you discuss the itinerary with?Who will you discuss the itinerary with?1.1.With the visitor With the visitor if he is an FIT if he is an FIT2.2.With the tour leader & national guide With the tour leader & national g

48、uide if it is a tour if it is a tour groupgroupn nWhatWhat s the importance of itinerary discussion?s the importance of itinerary discussion? 1.1.Cooperation between you and the tour leader and the Cooperation between you and the tour leader and the national guidenational guide2.2.Respect of the ent

49、itlements of visitors to know the tour Respect of the entitlements of visitors to know the tour arrangementsarrangementsText B Itinerary Discussionn nThe general procedure of itinerary discussionThe general procedure of itinerary discussionYour brief introduction to the tour itinerary Suggestions fo

50、r revision from the tour leaderand national guide / or the FIT visitorsYour explanationIf major change is insisted, you shouldreport it to relevant authority.Solve the dispute in the itinerary in lightof relevant regulationsText B Itinerary Discussionn nDialogue (between a local guide and a national

51、 (between a local guide and a national guide)guide) It shows how minor changes on the itinerary is agreed It shows how minor changes on the itinerary is agreed on the two parties.on the two parties.Text B Itinerary Discussionn nSample itineraries1.1.Enjoy Enjoy ChinallChinall Golden Holiday 2006 Gol

52、den Holiday 2006 - A 4-day itinerary for a tour in Xi - A 4-day itinerary for a tour in Xi anan2.2.Top End Explore and Top End ExperienceTop End Explore and Top End Experience - A 7-day / 5-day itinerary for a tour in northern - A 7-day / 5-day itinerary for a tour in northern AustraliaAustralia3.3.

53、Red Centre HighlightsRed Centre Highlights - A 4-day itinerary for a tour in mid-Australia - A 4-day itinerary for a tour in mid-AustraliaUnit 5 The Art of Managing a Tour nLearning Objectives:1.1.note the importance of leadership skills;2.2.know how to develop leadership skills as a tour guide;3.3.

54、learn the art of managing a tour during the tour guiding;4.4.be able to introduce your home city/town to your visitors;Text A Leadership Skillsn n Why is it necessary to develop the leadership skills?1.1. take care of visitors;2.2. have visitors take in your messages and get ready to follow you;3.3.

55、help smooth the tour;4.4.win their respect with your knowledge, competence and expertiseText A Leadership Skillsn nSix factors in developing leadership skills1.1.Orientations * Orientations are short explanations about someone, some place or something tourists are going to see or do. * Orientations

56、should be sweet and shortinteresting, informative but brief. * Orientations inform visitors and prepare them for things ahead.Text A Leadership Skills2.2. Quality of the tour commentary -find out backgrounds and interests of your audience; -include both the past history and modern development of the

57、 country; -provide true information and facts all the time; -note the theme of the tour and relate to your audience;Text A Leadership Skills3.3. Good timing Will you bore them with a huge body of information or well design your pace to activate their minds and engage them into activities?Text A Lead

58、ership Skills4.4. Group awareness -observe the group to check the mood and interests; -have small talks to socialize with them; -look for upcoming problems before they arise; -aware of the group response and meet their needs;Text A Leadership Skills5.5. Using humor * Are you a humorous person? * Can

59、 the sense of humor be developed? *How can humor embellish your tour guiding? * If jokes are used, make sure they are appropriate, tasteful and timely.Text A Leadership Skills6.6. Skills * Leadership is not being bossy. * Leadership is developed and polished. * Being kind, polite and amiable will ma

60、ke things easy and thus people will follow you.Text B City Tour of Xiann nGeneral introduction to a city/town should General introduction to a city/town should include:include:1.1.Name and geographical position of the city;Name and geographical position of the city;2.2.Area and population;Area and p

61、opulation;3.3.Nationalities and religions;Nationalities and religions;4.4.Historical development;Historical development;5.5.Economy and business (pillar industry)Economy and business (pillar industry)6.6.Main attractions, folk culture, food, customs, Main attractions, folk culture, food, customs, et

62、c.etc.Text B City Tour of Xiann nWhat else do you think should be included in the introduction to a city/town?n nWhat props can be used to help your illustration?Unit 6 Interpretation and Visitor Experiencen nLearning Objectives:Learning Objectives:1.1.identify the notion of interpretation related t

63、o identify the notion of interpretation related to visitor experience;visitor experience;2.2.note the significance of doing interpretive tour note the significance of doing interpretive tour guiding;guiding;3.3.know different forms of interpretation to help know different forms of interpretation to

64、help visitors;visitors;4.4.be acquainted with the principles of be acquainted with the principles of interpretation;interpretation;5.5.be able to brief on the family planning policy in be able to brief on the family planning policy in China.China.Text A Principles of Interpretationn nConcept of Inte

65、rpretation “Interpretation is an educational activity which aims to reveal meaning and relationship through the use of original objects, by first-hand experiences, and by illustrative media, rather than simply to communicate factual information.” Freeman Tilden (1977) “Interpretation is a communicat

66、ion process, designed to reveal meanings and relationships of the cultural and natural heritage, through involvement with objects, artifacts, landscapes and sites.” Interpretation Canada 1976 Text A Principles of Interpretationn nInterpretation in different forms Interpretation is helping people app

67、reciate something that you feel special. It is a communication that relies on different media and take different forms so as to get visitors involved in their activities.InterpretationVisitor centersMulti-mediapublicationsOutdoor panelsPersonal interpretation What are the advantages and disadvantage

68、s of personal interpretation?Text A Principles of Interpretationn nPrinciples to follow1.1.Tildens Principles -provoke curiosity, interest and thought; -relate to your audience; -reveal a new insightText A Principles of Interpretation2.2. EROT Principle -entertaining; -relevant to visitors previous

69、knowledge and experience; -organized with information and facts arranged in a clear, logic order; -thematic (an underlying theme)Text A Principles of Interpretationn nSome guidelines for designing interpretive activities:1.1.Be relevant;2.2.Provoking thought;3.3.Revealing significance4.4.Entertainin

70、g, and5.5.Organized.Text B Family Planning in Chinan nChina is a developing country with the biggest population in the world.n nWhy did China make family planning a state policy?1.1.Population growth before 1980s (see table on the next slide)Text B Family Planning in ChinaTime Time Population Popula

71、tion Before 1850Before 1850100 million100 million18341834400 million400 millionEarly 1940sEarly 1940s500 million500 million19541954600 million600 million19631963700 million700 million19681968800 million800 million198019801 billion1 billionText B Family Planning in China2.2. Chinas 20% of the worlds

72、population has available to it only 7% of the worlds arable lands, a per capita amount of only 0.093 hectares, which is much lower than the worlds average of 0.3 hectares.3. 3. The per capita forest area in China is less than 1 hectare and the per capita fresh water is only of the world average.Text

73、 B Family Planning in Chinan nDialogue Ia discussion about propera discussion about proper notion of notion of family planning policy in Chinafamily planning policy in China1.1.Later marriage and childbirth, having fewer but Later marriage and childbirth, having fewer but healthier children, one cou

74、ple, one child;healthier children, one couple, one child;2.2.Core partCore partchild birth: the number of childbirth or each child birth: the number of childbirth or each couple; the time of birth; the requirement on the couple; the time of birth; the requirement on the quality of the newborn; the r

75、equirement on the sex quality of the newborn; the requirement on the sex ration of the newborn;ration of the newborn;3.3.Different policies for population of 4 categories: non-Different policies for population of 4 categories: non-farming population, faming population, people of farming population,

76、faming population, people of ethnic minorities and remarriage;ethnic minorities and remarriage;4.4.Not a one-child policy. Not a one-child policy. Text B Family Planning in Chinan nDialogue IIa discussion about family planning a discussion about family planning policy and its resultspolicy and its r

77、esults1.1.Abortion: a lawful choice rather than a means of birth Abortion: a lawful choice rather than a means of birth control;control;2.2.Major difficulties: the populous countryside with old Major difficulties: the populous countryside with old ideas; gender imbalance; pressure on employment, ide

78、as; gender imbalance; pressure on employment, education, housing, medical and health care;education, housing, medical and health care;3.3.Reward and assistance system and other projects;Reward and assistance system and other projects;4.4.Social welfare system: rural cooperative medical care;Social w

79、elfare system: rural cooperative medical care;5.5.Negative population growthNegative population growthUnit 7 Nonverbal Messages in Tour Guidingn nLearning Objectives: 1.1.understand what contribute to the formation of a good understand what contribute to the formation of a good first impression firs

80、t impression 2.2.be aware of your own appearance in the work place be aware of your own appearance in the work place and know how to improve it and know how to improve it 3.3.be able to develop a likeable personalitybe able to develop a likeable personality4.4.know the importance of a professional a

81、ttitudeknow the importance of a professional attitude5.5.see the great changes of Chinese womens social see the great changes of Chinese womens social status and the remaining problemsstatus and the remaining problems Text A Appearance, Personality and Attituden nHow can you become a class-act guide

82、?How can you become a class-act guide?Among other factors, you are supposed to have:Among other factors, you are supposed to have:- Professional guiding skills, and - Professional guiding skills, and - Good appearance, personality and attitude.- Good appearance, personality and attitude. n nWhat is

83、the importance of first impression?What is the importance of first impression?n nWhat can be done to make up for a not-as-good What can be done to make up for a not-as-good first impression?first impression? Text A Appearance, Personality and Attituden nA variety of methods to renovate your self-ima

84、ge: 1.1.Appear to be professionalAppear to be professional2.2.Build a likeable personalityBuild a likeable personality3.3.Develop a professional attitudeDevelop a professional attitudeText A Appearance, Personality and Attituden nAppear to be professional 1.1.GroomingGrooming keep clean, tidy and na

85、tural keep clean, tidy and natural2.2.Work attireWork attire fit your work environment fit your work environment3.3.Nonverbal expressionsNonverbal expressions work with pleasant facial work with pleasant facial expressions and mannersexpressions and manners4.4.Voice and wordsVoice and words use prop

86、er voice & polite words use proper voice & polite wordsText A Appearance, Personality and Attituden nBuild a likeable personality1.1.Self-confidenceSelf-confidence (build it through: proper dress, (build it through: proper dress, thorough preparation, active communication, summary thorough preparati

87、on, active communication, summary of each tour, self-encouragement, can-do attitude)of each tour, self-encouragement, can-do attitude)2.2.OptimismOptimism (readiness to face problems, leaving (readiness to face problems, leaving personal worries behind)personal worries behind)3.3.EmpathyEmpathy (int

88、erest in people, respect for visitors) (interest in people, respect for visitors)Text A Appearance, Personality and Attituden nDevelop a professional attitude1.1.Have pride in your workHave pride in your work2.2.HumourHumour3.3.Basic requirement for being a professional tour guide: Basic requirement

89、 for being a professional tour guide: - Be punctual; - Be punctual; - Follow relevant rules and regulations; - Follow relevant rules and regulations; - Get everything ready before you work; - Get everything ready before you work; - Be observant; - Be observant; - Be qualified as a representative of

90、your travel - Be qualified as a representative of your travel pany. Text B Chinese Women Yesterday and Todayn nChinese women in the past1.1.In slave society, womens duty was to obey;In slave society, womens duty was to obey;2.2.In feudal society, women still had no equal In feudal society, women sti

91、ll had no equal right with men;right with men;3.3.Womens status was deteriorated in the Song Womens status was deteriorated in the Song DynastyDynasty - Foot-binding practice - Foot-binding practice - Arranged marriage - Arranged marriage - Domestic duties - Domestic dutiesText B Chinese Women Yeste

92、rday and Todayn nWomens inferior position depicted by some characters in ancient scripts: 婪安好孬娶妒Text B Chinese Women Yesterday and Todayn nChinese women today1.1.Marriage Law of P. R. China and more than 10 other Marriage Law of P. R. China and more than 10 other laws to protect womens right and int

93、erestlaws to protect womens right and interest2.2.Participation in administrative work in state and social Participation in administrative work in state and social affairsaffairs3.3.Active involvement in other social life: science & Active involvement in other social life: science & technology, cult

94、ure, sports, education, public health, technology, culture, sports, education, public health, etc. etc. 4.4.Remaining problems to improve and enhance women Remaining problems to improve and enhance women status in modern Chinastatus in modern China Text B Chinese Women Yesterday and Todayn nDialogue

95、 I a discussion about Chinese women a discussion about Chinese women today and their status in the pasttoday and their status in the past1.1.Bound-feetBound-feet2.2.Three ObedienceThree Obedience3.3.Four VirtuesFour Virtues4.4.Arranged marriageArranged marriageText B Chinese Women Yesterday and Toda

96、yn nDialogue II a discussion about increased a discussion about increased opportunity and intensified challenges for women in opportunity and intensified challenges for women in China todayChina today1.1.Improved educational opportunitiesImproved educational opportunities2.2.Achievements in differen

97、t fieldsAchievements in different fields3.3.Challenges: educational prejudice / employment bias / Challenges: educational prejudice / employment bias / a choice between family and work, etc. a choice between family and work, etc. Unit 8 Establishing a Good Working Relationshipn nLearning Objectives:

98、Learning Objectives:1.1.identify the importance of a good working identify the importance of a good working relationship during a tour guiding;relationship during a tour guiding;2.2.understand who along with the local guide understand who along with the local guide make up the working team;make up t

99、he working team;3.3.learn how to forge a harmonious relationship learn how to forge a harmonious relationship when conducting a tour;when conducting a tour;4.4.be able to introduce the features of the ancient be able to introduce the features of the ancient tombs in China.tombs in China.Text A A Goo

100、d Working Relationship Makes a Tourn nTour guides have the responsibility to fulfill the tour contract and help tourists experience the ordered products on behalf of travel agencies.n nTour guides may work as a trio working team.Text A A Good Working Relationship Makes a TourNational guideTour leade

101、r/escortLocal guideTour guide serviceText A A Good Working Relationship Makes a Tourn nNow the majority of inbound tour groups are escorted only by a tour leader and a local guide or by a national guide and a local guide.+Tour leaderLocal guideor +National guideLocal guideLocal guideText A A Good Wo

102、rking Relationship Makes a Tourn nRelationship with the tour leader and the national guide1.1.show your respect;2.2.give your support;3.3.avoid open confrontation;Text A A Good Working Relationship Makes a Tourn nGrounds for coordination and cooperation1.1.provide service to the same customers;2.2.u

103、ndertake same jobimplement the itinerary;3.3.pursue the same goalwell organize the activities and provide the quality service;Text A A Good Working Relationship Makes a Tourn nPrinciples for coordination and cooperation1.1.take initiatives to seek cooperation;2.2.respect rights and interests of othe

104、rs;3.3.learn, respect and assume responsibility;Text B Features of Chinese Ancient Tombsn nAncient Chinese built tombs in various forms Ancient Chinese built tombs in various forms as a result of different purposes and ideologies as a result of different purposes and ideologies along with the social

105、 development.along with the social development.n nThe imperial funerary buildings constituted a The imperial funerary buildings constituted a significant part in court ceremony.significant part in court ceremony.n nA cult of ancestor worship prevailed within the A cult of ancestor worship prevailed

106、within the Chinese upper class in the Shang Dynasty.Chinese upper class in the Shang Dynasty.Text B Features of Chinese Ancient Tombsn nDialogue Ia visit to the imperial tomb, Qianlinga visit to the imperial tomb, Qianling1.1. the joint tomb of Wu Zetian and Emperor Gaozong, the joint tomb of Wu Zet

107、ian and Emperor Gaozong, the third emperor of the Tang Dynasty;the third emperor of the Tang Dynasty;2.2.evolution of Chinese tomb constructionevolution of Chinese tomb construction - Shang tombs - Shang tombs - Zhou tombs - Zhou tombs - Han tombs - Han tombs - Tang tombs - Tang tombs - Ming and Qin

108、g tombs - Ming and Qing tombs Cross-shaped underground pit tombs of the Shang Dynasty in Anyang( Yangling Mausoleum of the Han Dynasty in Xianyang (http:/ Mausoleum of the Tang DynastyScared Way and stone carvings of Qianling MausoleumEmpress Wu ZetianText B Features of Chinese Ancient Tombsn nDialo

109、gue IIa visit to the Terra-cotta Warriors and a visit to the Terra-cotta Warriors and Horses MuseumHorses Museum1.1.Emperor QinshihuangEmperor Qinshihuang s mausoleum (location/time of s mausoleum (location/time of construction/life story of the master)construction/life story of the master)2.2.Under

110、ground army (all burial objects/ first discovery/ 3 Underground army (all burial objects/ first discovery/ 3 vaults/ battle formation/ vaults/ battle formation/ Emperor Qinshihuang and his mausoleumExcavated warriorsThree vaultsUnit 9 Communicating with Visitorsn nLearning Objectives:1.1.identify th

111、e importance of providing quality service;2.2.develop the right attitude toward customer complaints;3.3.learn the factors that may incur complaints in different settings;4.4.know the steps do deal with customer complaints.Text A Your Customer Is Always Rightn nTourisma people business1.1.People want

112、 to be respected and rewarded for what they have paid;2.2.There are two ways to cope with the brutal competition in the tourism market: commodity mind-set Vs. making “honey feel” experience.1.1.“Nothing too small, nothing too big.”Text A Your Customer Is Always Rightn nRight attitude towards custome

113、r complaints1.1.Customers have every right to complain.2.2.Why is Ritz-Carlton Hotel Company successful?3.3.Complaints show us both good and bad points of the operation.Text A Your Customer Is Always Rightn nTips on handling customer complaints1.1.try to calm the customer down;2.2.while the customer

114、 is talking, listen carefully, no interruption or comment, and take notes if necessary;3.3.make a short, clear apology to show concern;4.4.ready with the outline of the action and repeat the complaint;Text B Handling Complaintsn nUnexpected circumstances do arise, despite precautions, especially at

115、peak periods or during unfavorable weather. So your visitors may become irritated and tend to undergo a personality change. -not finding things as “at home”; -emotionally upset when confronted with problems; -andText B Handling Complaintsn nDialogue Ian upset visitor who has lost his luggage an upse

116、t visitor who has lost his luggage at the airportat the airportn nDialogue IIan unhappy visitor comes to see the an unhappy visitor comes to see the local guide for the hotel roomlocal guide for the hotel roomText B Handling Complaintsn nDialogue IIIan anxious visitor who fails to find her an anxiou

117、s visitor who fails to find her valuables in her hotel roomvaluables in her hotel roomn nDialogue IVa visitor with eating problemsa visitor with eating problemsUnit 10 Designing Tour Commentaryn nLearning Objectives:1.1.understand what kind of tour commentary is a good understand what kind of tour c

118、ommentary is a good commentarycommentary2.2.learn the skills of good commentary preparationlearn the skills of good commentary preparation3.3.be able to create commentaries for different visitorsbe able to create commentaries for different visitors4.4.understand the importance of cultural heritage u

119、nderstand the importance of cultural heritage conservationconservation5.5.be able to explain the achievements and problems in be able to explain the achievements and problems in ChinaChina s cultural heritage protections cultural heritage protectionText A What Makes a Good Tour Commentaryn nWhat is

120、a tour commentary? 1.1.Definition of Definition of a commentarya commentary : : a piece of written a piece of written information of a personinformation of a person s explanation and opinions s explanation and opinions about a person, an object or an event.about a person, an object or an event. 2.2.

121、A tour commentary A tour commentary (as discussion in this book):(as discussion in this book): verbal form / helps visitors better understand theme of verbal form / helps visitors better understand theme of a toura tour3.3.Significance of a tour commentary: Significance of a tour commentary: as impo

122、rtant as important part of the tourism product / helps generate part of the tourism product / helps generate word of word of mouthmouth Text A What Makes a Good Tour Commentaryn nWhat makes a good tour commentary? Try to answer three questions:Try to answer three questions: 1.1.What can be expressed

123、 in a tour commentary?What can be expressed in a tour commentary?2.2.Who are the audience of your commentary?Who are the audience of your commentary?3.3.In what way can the commentary be composed and In what way can the commentary be composed and delivered?delivered? Text A What Makes a Good Tour Co

124、mmentaryn nWhat can be expressed in a tour commentary? 1.1.Offering facts:Offering facts: the latest data about the most the latest data about the most significant feature of the sitesignificant feature of the site2.2.Adding your opinions:Adding your opinions: to promote visitorsto promote visitors

125、understanding and enhance their interests in the siteunderstanding and enhance their interests in the siteText A What Makes a Good Tour Commentaryn nWho are the audience of your commentary? Different commentaries for different visitorsDifferent commentaries for different visitorsn nWho are your visi

126、tors? Who are your visitors? n nHow many visitors are there in the group? How many visitors are there in the group? n nWhat do the visitors want to learn? What do the visitors want to learn? n nWhat are their travel route? What are their travel route? n nHow long will they stay at the site? How long

127、 will they stay at the site? Text A What Makes a Good Tour Commentaryn nIn what way can the commentary be composed and delivered? A. The structure of a good commentary:A. The structure of a good commentary: 1.1.The introductionThe introduction orientation orientation2.2.TheThe mainmain bodybody full

128、-detailed message about the site full-detailed message about the site3.3.TheThe conclusionconclusion recap of the most significant points recap of the most significant points of the siteof the siteText A What Makes a Good Tour CommentaryB. Feature of a good commentary delivery:1.1.CommunicableCommun

129、icable colloquial form + nonverbal colloquial form + nonverbal expressionexpression2.2.InterestingInteresting witty remarks witty remarks3.3.EffectiveEffective inspirational / put visitors to think inspirational / put visitors to think Text B Protection of Chinas Cultural Heritagen nChinas cultural

130、heritages1.1.Creation:Creation: by different ethnic nationalities throughout by different ethnic nationalities throughout Chinese historyChinese history2.2.Features:Features: diversified in form / great in number / rich diversified in form / great in number / rich in content etc.in content etc. 3.3.

131、Significance:Significance: national spirit embodiment / value of national spirit embodiment / value of Chinese people / creativity and vitality of Chinese Chinese people / creativity and vitality of Chinese nation etc.nation etc. Text B Protection of Chinas Cultural Heritagen nUNESCOs definition of

132、cultural heritage: a monument, a group of buildings or sites of a monument, a group of buildings or sites of historical, aesthetic, archaeological, scientific, historical, aesthetic, archaeological, scientific, ethnological or anthropological value.ethnological or anthropological value. n nTwo broad

133、 categories: 1.1.TangibleTangible cultural heritage cultural heritage2.2.IntangibleIntangible cultural heritage cultural heritageText B Protection of Chinas Cultural Heritagen nTangible cultural heritage: It It includes all assets that have some physical includes all assets that have some physical e

134、mbodiment of cultural values such as historical towns, embodiment of cultural values such as historical towns, buildings, archaeological sites, cultural landscapes and buildings, archaeological sites, cultural landscapes and cultural objects, or items of movable cultural property.cultural objects, o

135、r items of movable cultural property. n nIntangible cultural heritage: It It includes orally spread knowledge, and language, includes orally spread knowledge, and language, traditional rituals and religions, folk performing arts, traditional rituals and religions, folk performing arts, traditional h

136、andcraft skills, traditional medical knowledge traditional handcraft skills, traditional medical knowledge and so on. and so on. Text B Protection of Chinas Cultural Heritagen nInternational efforts on cultural heritage protection: 1.1.UNESCO / ICOMOSUNESCO / ICOMOS2.2.Achievements in the last few d

137、ecadesAchievements in the last few decades3.3.Remaining problemsRemaining problems (economic development vs. (economic development vs. cultural heritage protection)cultural heritage protection)Text B Protection of Chinas Cultural Heritagen nDialogue I a discussion about cultural heritage a discussio

138、n about cultural heritage protection in Chinaprotection in China1.1.World cultural and natural sites in China World cultural and natural sites in China (list of this (list of this please see appendix)please see appendix)2.2.Cultural heritage protection in 1950sCultural heritage protection in 1950s3.

139、3.Over 30 related regulations established by 2006Over 30 related regulations established by 20064.4.Budget on this aspect in the 10Budget on this aspect in the 10thth Five-Year Plan Five-Year Plan Text B Protection of Chinas Cultural Heritagen nDialogue II a discussion of problems and a discussion o

140、f problems and solutions for cultural heritage protectionsolutions for cultural heritage protection1.1.For tangible cultural heritage protection (natural For tangible cultural heritage protection (natural disasters / urbanization / over-development of tourism disasters / urbanization / over-developm

141、ent of tourism / illegal smuggling & trade, etc.)/ illegal smuggling & trade, etc.)2.2.For intangible cultural heritage protection (problems / For intangible cultural heritage protection (problems / laws and regulations and investigations / publicity, laws and regulations and investigations / public

142、ity, etc.)etc.)List of World Heritage Sites in China (As of 2008)World Cultural Heritage (世界文化世界文化遗产) (26 sites in total)The Great Wall (1987)长城城Mogao Caves in Dunhuang (1987)敦煌莫高窟敦煌莫高窟Imperial Palaces of the Ming and Qing dynasties in Beijing and Shenyang (The Palace Museum in Beijing and Shenyang)

143、 (1987, 2004)明清皇明清皇宫（北京故（北京故宫、沈阳故、沈阳故宫）Mausoleum of the First Qin Emperor (1987)秦始皇陵寝及兵秦始皇陵寝及兵马俑坑俑坑Peking Man Site at Zhoukoudian in Beijing周口店北京人周口店北京人遗址址Historic Ensemble of the Potala Palace, Lahsa (1994, 2000, 2001)布达拉布达拉宫Mountain Resort and its Outlying Temples承德避暑山庄承德避暑山庄Temple and Cemetery of

144、 Confucius and the Kong Family Mansion in Qufu (1994)曲阜孔曲阜孔庙孔林孔府孔林孔府Ancient Building Complex In Wudang Mountains, Hubei (1994)武当山古建筑群武当山古建筑群Lushan National Park in Jiangxi (1996)庐山山Old Town of Lijiang in Yunnan (1997)丽江古城江古城Ancient City of Pingyao in Shanxi (1997, 2000)平遥古城平遥古城Classical Gardens of S

145、uzhou (1997)苏州古典园林州古典园林Temple of Heaven, and Imperial Sacrificial Altar in Beijing (1998)天天坛Summer Palace, an Imperial Garden in Geijing (1998)颐和园和园Dazu Rock Carvings in Chongqing (1999)重重庆大足石刻大足石刻Longmen Grottoes in Luoyang (2000)洛阳洛阳龙门石窟石窟Imperial Tombs of the Ming and Qing dynasties (2000, 2003,

146、2004)明清皇家陵寝明清皇家陵寝Mount Qingcheng and the Dujiangyan Irrigation System in Sichuan （2000）青城山青城山都江堰都江堰Ancient Villages in Southern Anhui: Xidi and Hongchun (2000)皖南古村落皖南古村落西西递、宏村、宏村Yungang Grottoes in Shanxi (2001)云云冈石窟石窟Capital Cities and Tombs of the Ancient Koguryo Kingdom (2004)中国高句中国高句丽王城、王陵及王城、王陵

147、及贵族墓族墓葬葬Historic Center of Macao (2005)澳澳门历史城区史城区Yinxu (2006)殷墟殷墟Kaipin Diaolou and village (2007)开平碉楼与村落开平碉楼与村落Fujian tulou (2008)福建土楼福建土楼World Natural Heritage Sites (世界自然世界自然遗产) (7 sites in total)Mount Huangshan in Anhui (1990)黄山黄山Jiuzhaigou Scenic and Historic Interest Area in Sichuan (1992)九寨沟九

148、寨沟风景名景名胜区区Wulingyuan Scenic and Historic Interest Area in Hunan (1992)武陵源武陵源风景名景名胜区区Three Parallel Rivers of Yunnan Protected Areas (2004) “三江并流三江并流”自然景自然景观Sichuan Giant Panda Sanctuaries (2006)四川大熊猫栖息地四川大熊猫栖息地Southern China Karst Landscape in Chongqing, Yunnnan and Guizhou (2007)中国南方喀斯特中国南方喀斯特Sanqi

149、ngshan Scenic and Historic Interest Area in Sanqingshan Scenic and Historic Interest Area in Jiangxi (2008)Jiangxi (2008)江西三清山风景名胜区江西三清山风景名胜区江西三清山风景名胜区江西三清山风景名胜区World Cultural & Natural Heritage Sites (Mixed) (世界文化与自然世界文化与自然遗产) (4 sites in total)Mount Taishan in Shandong (1987)泰山泰山Huanglong Scenic a

150、nd Historic Interest Area in Sichuan (1992)黄黄龙风景名景名胜区区Mount Emei Scenic Area, including Leshan Giant Buddha Scenic Area (1996)峨嵋山峨嵋山乐山大佛山大佛Mount Wuyi in Fujian 武夷山武夷山Unit 11 The Art of Commentary Deliveryn nLearning Objectives: 1.1.learn to use communication skills in your commentary learn to use co

151、mmunication skills in your commentary deliverydelivery2.2.see the importance of the enjoyable and meaningful see the importance of the enjoyable and meaningful features of your commentary features of your commentary 3.3.learn to put the strategies you learn into your learn to put the strategies you

152、learn into your commentary delivery commentary delivery 4.4.be able to introduce Chinese gardens from both be able to introduce Chinese gardens from both architectural and philosophical perspectivearchitectural and philosophical perspective Text A The Art of Commentary Deliveryn nHow is a successful

153、 tour commentary made? Step IComposition of a good commentaryStep IIGood delivery of thecompleted commentaryA successful tour commentaryText A The Art of Commentary Deliveryn nSeveral communication skills feasible for tour commentary delivery:1.1.Use Use appropriate languageappropriate language2.2.M

154、ake your Make your nonverbal expressionsnonverbal expressions supportive supportive3.3.Learn to Learn to listenlisten to your audience to your audienceText A The Art of Commentary Deliveryn nHow to make your communication interesting and effective?1.1.Mind the aim of the tour commentary: knowledge-M

155、ind the aim of the tour commentary: knowledge-oriented / not restricted to knowledge transmission oriented / not restricted to knowledge transmission 2.2.Make it interestingMake it interesting3.3.Convey a proper amount of knowledge in each Convey a proper amount of knowledge in each commentarycommen

156、tary4.4.Adopt fun way of commentary deliveryAdopt fun way of commentary deliveryText A The Art of Commentary Deliveryn nThe commonly adopted commentary delivery strategies: 1.1.Stress features of the siteStress features of the site2.2.Break the commentary into several related sectionsBreak the comme

157、ntary into several related sections3.3.Relate the site with memoriesRelate the site with memories4.4.Borrow tales and legendsBorrow tales and legends5.5.Ask and answer questionsAsk and answer questions6.6.Make it a cliff-hangerMake it a cliff-hanger7.7.Make an analogyMake an analogy8.8.Add works cli

158、nching to the pointAdd works clinching to the pointText A The Art of Commentary Deliveryn nStress features of the site: 1.1.Emphasize the most representative features of the siteEmphasize the most representative features of the site2.2.Show visitors the uniqueness of the siteShow visitors the unique

159、ness of the site3.3.Cater for visitorsCater for visitors real interest real interest4.4.Point out that Point out that it is the No. one of its kindit is the No. one of its kind Text B Classical Chinese Gardensn nBetween the nature and classical Chinese gardens1.1.Natural landscape is stimulation for

160、 classical Chinese Natural landscape is stimulation for classical Chinese garden art.garden art.2.2.Classical gardens bring nature into human experience.Classical gardens bring nature into human experience.3.3.Classical gardens is miniature/but not duplication of Classical gardens is miniature/but n

161、ot duplication of landscape.landscape.4.4.Classical gardens are re-creation of nature.Classical gardens are re-creation of nature.NatureClassicalgardensAbstraction / stylizationText B Classical Chinese Gardensn nWhy are classical gardens are considered a unique part of traditional Chinese culture?1.

162、1.They truly reveal the way of life of ancient Chinese.They truly reveal the way of life of ancient Chinese.2.2.They help us understand the philosophy of different They help us understand the philosophy of different historical periods.historical periods.Text B Classical Chinese Gardensn nA brief his

163、tory of classical Chinese garden development: YouShang / Zhou dynastiesGarden construction became Fashionable at Spring & Autumn / Warring States PeriodsShangli Yuan / Taiye LakeQin / Han dynastiesGarden construction became vogue practiceWei / Jin / South & North dynastiesMaturity of garden construc

164、tionTang / Song dynastiesTheoretical developmentMing / Qing dynastiesText B Classical Chinese Gardensn nDialogue I a discussion about classical Chinese a discussion about classical Chinese gardensgardensOne of the categorizations of classical gardens:One of the categorizations of classical gardens:I

165、mperial gardens1.Common features2.Abundance of resources3.Imposing layout4.Multi-functionalPrivate gardens1.Extension of dwellings2.Small in size3.Elegant / tasteful4.Partition walls / footpaths / decorations like paintings and calligraphy workshttp:/ (旅游图片旅游图片_颐和园颐和园_颐和园颐和园_照片照片) http:/ (旅游图片旅游图片_网

166、师园网师园_网师园网师园_照片照片) A European garden Text B Classical Chinese Gardensn nDialogue II a discussion of the construction a discussion of the construction elements of Chinese private gardenselements of Chinese private gardens1.1.Rocks / water:Rocks / water: two essential elements two essential elements 2

167、.2.Garden plants:Garden plants: peach & peony; lotus; maple & peach & peony; lotus; maple & chrysanthemum; pine & plum blossomchrysanthemum; pine & plum blossom3.3.Cultural connotationCultural connotation of garden plants of garden plants4.4.Typical constructionsTypical constructions of gardens: cor

168、ridors, bridges, of gardens: corridors, bridges, pavilions, etc. pavilions, etc. 5.5.Other typical buildings:Other typical buildings: lobbies, parlors, water lobbies, parlors, water kiosks, chambers, storied pavilions, pagodas, etc. kiosks, chambers, storied pavilions, pagodas, etc. Text B Classical

169、 Chinese Gardensn nLayout / decoration of Chinese gardens reveals the Taoist philosophy:n n to harmonize one to harmonize one s own pace of life to the pace of s own pace of life to the pace of nature.nature. n n to come back to one to come back to one s true self. s true self. Unit 12 Buddhism and

170、Buddhist Temples in Chinan nLearning Objectives:1.1.be able to be able to retell the history of Buddhism and its retell the history of Buddhism and its development in Chinadevelopment in China2.2.know the major difference between Hinayana and know the major difference between Hinayana and MahayanaMa

171、hayana3.3.see the development of Buddhist architecture in Chinasee the development of Buddhist architecture in China4.4.know how Buddhism has integrated into Chinese know how Buddhism has integrated into Chinese culture and become popular among Chinese peopleculture and become popular among Chinese

172、peopleText A Buddhism in Chinan nThe origin of Buddhismn nFounder of Buddhism: Siddhartha Gautama Founder of Buddhism: Siddhartha Gautama 6 6thth century B. C. century B. C. n nEarly years of Siddhartha Early years of Siddhartha as a prince of the Sakya as a prince of the Sakya familyfamilyn nHis qu

173、itting of secular life at the age of 30His quitting of secular life at the age of 30n n7 years of practice of ascetic life7 years of practice of ascetic lifen nEnlightenment through meditationEnlightenment through meditationn nDecades of preaching his sermons until 486 B. C.Decades of preaching his

174、sermons until 486 B. C. Text A Buddhism in Chinan nTeaching of Buddha:It is one of the three jewels of Buddhism religion (the It is one of the three jewels of Buddhism religion (the other two: Buddha & community)other two: Buddha & community)1. The Four Noble Truth:1. The Four Noble Truth:1)1)Life i

175、s suffering. Life is suffering. 2)2)the cause the cause ofof the suffering is desire for existence and the suffering is desire for existence and craving for sensual pleasures.craving for sensual pleasures. 3)3)the solution to human suffering lies ithe solution to human suffering lies in n the cessat

176、ion of the cessation of the earthly desiresthe earthly desires. .4)4)the proper way to get rid of the personal suffering is to the proper way to get rid of the personal suffering is to follow the Noble Eightfold Pathfollow the Noble Eightfold Path. . Text A Buddhism in China2. The Noble Eightfold Pa

177、th:2. The Noble Eightfold Path:1)1)Right viewsRight views2)2)Right perceptionRight perception3)3)Right speechRight speech4)4)Right behaviorRight behavior5)5)Right livelihoodRight livelihood6)6)Right effortRight effort7)7)Right mindfulnessRight mindfulness8)8)Right concentration Right concentration T

178、ext A Buddhism in Chinan nThe Small Vehicle and The Great VehicleThe Small Vehicle Hinayana* salvation through personal practice* monastery based life* full-time practice* distribution of followers mainly in Sri Lanka, Thailand, Laos, etc. The Great Vehicle Mahayana* salvation to all sentient beings

179、* interlinked fate among people* Buddhas guidance and spiritual help* distribution of followers mainly in Vietnam, Japan, Korea, etc. Text A Buddhism in Chinan nIntroduction and development of Buddhism in China1.1.An unsettled discussion about the start of Buddhism in An unsettled discussion about t

180、he start of Buddhism in China: China: A) General belief: at 1A) General belief: at 1stst century A. D. century A. D. B) Mogao CavesB) Mogao Caves fresco depicting Han Wu Di worshiping 2 fresco depicting Han Wu Di worshiping 2 Buddhist statuesBuddhist statues2.2.Emperor Han Ming DiEmperor Han Ming Di

181、 s dream of the golden s dream of the golden GodGod , and , and his dispatch of emissaries to Tianzhu in search for his dispatch of emissaries to Tianzhu in search for BuddhaBuddha3.3.The White Horse Temple The White Horse Temple Luoyang, 68 A. D. Luoyang, 68 A. D.4.4.First great time First great ti

182、me the Eastern Jin Dynasty the Eastern Jin Dynasty5.5.Maturity at golden era Maturity at golden era the Sui and Tang dynasties the Sui and Tang dynasties6.6.Loss of status as a state religion Loss of status as a state religion the Song Dynasty the Song DynastyText A Buddhism in Chinan nThe transform

183、ation of Buddhism in China1.1.Buddhism concepts contradicted Confucian concepts Buddhism concepts contradicted Confucian concepts in the first few centuriesin the first few centuries2.2.Acceptance of Buddhism as individual salvation Acceptance of Buddhism as individual salvation at 3 at 3rdrd and 4a

184、nd 4thth centuries centuries3.3.BuddhismBuddhism s resemblance to Taoisms resemblance to Taoism4.4.Eminent monksEminent monks contribution towards Buddhism contribution towards Buddhism transformationtransformation5.5.The 2 Buddhist art forms that depict Buddhism The 2 Buddhist art forms that depict

185、 Buddhism transformation in China: Buddhist sculptures / frescos transformation in China: Buddhist sculptures / frescos in Dunhuang Cavesin Dunhuang CavesText A Buddhism in Chinan nThe development of Chinese Buddhist templesModelled after imperial palaces; three important Modelled after imperial pal

186、aces; three important phases of development:phases of development:1.1.Following Indian temple layout: 1Following Indian temple layout: 1stst to 4 to 4thth century century2.2.Number and size of temples developed; courtyard Number and size of temples developed; courtyard complex adopted: mid 4complex

187、adopted: mid 4thth century to 10 century to 10thth century century3.3.No change in architecture style; scale and solemn style No change in architecture style; scale and solemn style improved: mid 10improved: mid 10thth century to 20 century to 20thth century centuryText B The Shaolin Templen nA brie

188、f history of the Shaolin Temple1.1.Location of the templeLocation of the temple2.2.Establishment of the temple: 495 A. D. in Northern WeiEstablishment of the temple: 495 A. D. in Northern Wei3.3.BodhidharmaBodhidharma s 9-year meditation at Shaolins 9-year meditation at Shaolin4.4.Establishment of S

189、haolin fame in Tang Establishment of Shaolin fame in Tang 13 monks 13 monks saved Li Shiminsaved Li Shimin5.5.Heyday of Shaolin at Ming Heyday of Shaolin at Ming soldier monks soldier monks6.6.Downfall of Shaolin at Qing Downfall of Shaolin at Qing Text B The Shaolin Templen nDialogue I a conversati

190、on about the layout of the a conversation about the layout of the Shaolin TempleShaolin TempleShanmenMaitreya BuddhaStone tabletsMahavira Hall(center of theTemple construction)Bell Tower &Drum TowerHall of Celestials KingsThe Pagoda ForestThe PavilionFangzhang HallThe Damo CaveText B The Shaolin Tem

191、plen nDialogue II a conversation about Shaolin kungfu a conversation about Shaolin kungfu and current development of the Shaolin Templeand current development of the Shaolin Temple1.1.The reason to develop kungfu at ShaolinThe reason to develop kungfu at Shaolin2.2.Canons for kungfu practiceCanons f

192、or kungfu practice3.3.Regimental training of kungfu practiceRegimental training of kungfu practice4.4.Modern technology at ShaolinModern technology at Shaolin5.5.International cooperation of Shaolin in 10-plus International cooperation of Shaolin in 10-plus countriescountriesUnit 13 Chinese Cuisine

193、and Beveragen nLearning Objectives:1.1.see the importance of food and cooking in early see the importance of food and cooking in early Chinese historyChinese history2.2.be able to introduce the four culinary schools in Chinabe able to introduce the four culinary schools in China3.3.tell what table m

194、anners you should observe in tell what table manners you should observe in everyday lifeeveryday life4.4.know the significance of tea drinkingknow the significance of tea drinking5.5.be clear about the different kinds of teas in China and be clear about the different kinds of teas in China and how t

195、ea is brewedhow tea is brewedText A Chinese Cuisine and Beverage1. History of Chinese cuisine1)1)The Neolithic Age: pottery vessels, The Neolithic Age: pottery vessels, 2)2)Shang: bronze cooking utensilsShang: bronze cooking utensils3)3)Zhou: cooking was considered Zhou: cooking was considered an ar

196、tan art /food not /food not separated from formal ritualsseparated from formal rituals2. Philosophy of Chinese cuisine1)1)Confucianism: Confucianism: the points of good cooking lay in the the points of good cooking lay in the harmonious blending of ingredients and condiments harmonious blending of i

197、ngredients and condiments rather than in the separated tastes of each element.rather than in the separated tastes of each element. 2)2)Taoism: laid emphasis on life-giving properties of food Taoism: laid emphasis on life-giving properties of food / tried to achieve balance of physical body with help

198、 of / tried to achieve balance of physical body with help of food.food. Text A Chinese Cuisine and Beveragen nSchools of Chinese cuisineThe 4 principalLocal cuisine* Shandong cuisine* Guangdong cuisine* Sichuan cuisine* Jiangsu-Zhejiang cuisine* Shandong cuisine* Guangdong cuisine* Sichuan cuisine*

199、Jiangsu cuisine* Zhejiang cuisine* Hunan cuisine* Anhui cuisine* Fujian cuisine The 8 culinaryschoolsText A Chinese Cuisine and Beveragen nShandong cuisinen nHistory: started from the Spring and Autumn periodHistory: started from the Spring and Autumn periodn nFeatures: wide-selected materials / man

200、y different Features: wide-selected materials / many different cooking methods / sea-food and soupcooking methods / sea-food and soupn nFamous dishes: Sweet & sour Huanghe River Carp / Famous dishes: Sweet & sour Huanghe River Carp / Fried Sea Cucumber with Scallions / Dezhou Stewed Fried Sea Cucumb

201、er with Scallions / Dezhou Stewed Chicken etc.Chicken etc. Text A Chinese Cuisine and Beveragen nGuangdong Cuisinen nHistory: prosperity of Guangdong in Ming & Qing / History: prosperity of Guangdong in Ming & Qing / influence of the western cultureinfluence of the western culturen nFeatures: wide s

202、election of raw materials / many Features: wide selection of raw materials / many cooking skills / light flavoringcooking skills / light flavoringn nFamous dishes: Baiyun PigFamous dishes: Baiyun Pig s Trotters / Roasted Piglet s Trotters / Roasted Piglet with Crispy Skin / Taiye Chicken etc. with C

203、rispy Skin / Taiye Chicken etc. Text A Chinese Cuisine and Beveragen nSichuan Cuisinen nHistory: famous at the Southern Song DynastyHistory: famous at the Southern Song Dynastyn nFeatures: hot & spicy & salty flavor / many different Features: hot & spicy & salty flavor / many different flavorings an

204、d seasoningsflavorings and seasoningsn nFamous dishes: Twice Cooked Pork / Shredded Pork Famous dishes: Twice Cooked Pork / Shredded Pork with Fish Flavor / Beancurd with Minced Meat in Chilli with Fish Flavor / Beancurd with Minced Meat in Chilli Sauce / Gongbao Chicken Cubes etc. Sauce / Gongbao C

205、hicken Cubes etc. Text A Chinese Cuisine and Beveragen nJiangsu-Zhejiang Cuisinen nHistory: developed since the Five DynastiesHistory: developed since the Five Dynastiesn nFeatures: stress the use of vegetables in cooking / Features: stress the use of vegetables in cooking / fresh and light taste /

206、most dishes served in soupfresh and light taste / most dishes served in soupn nFamous dishes: West Lake Vinegar Fish / Roasted Pork Famous dishes: West Lake Vinegar Fish / Roasted Pork Cubes / BeggarCubes / Beggar s Chicken etc. s Chicken etc. Text A Chinese Cuisine and Beveragen nCooking highlights

207、 and cooking skillsHow to treat food creatively with respect,How to treat food creatively with respect,and present a pleasantly-looking tasty dish?and present a pleasantly-looking tasty dish?1.1.Color matchingColor matching2.2.Balance between different tastesBalance between different tastes3.3.The t

208、exture of raw materialsThe texture of raw materials4.4.Slicing techniquesSlicing techniques5.5.Art of dishing the foodArt of dishing the foodText A Chinese Cuisine and Beveragen nChinese medicated cuisinen nChinese concept ofChinese concept of yin yin & & yangyang in human body in human body functio

209、ningfunctioningn nFood can function either positively or negatively upon Food can function either positively or negatively upon the balance of the balance of yinyin & & yangyangn nHistory of medicated food in ChinaHistory of medicated food in Chinan nProper cooking methods of medicated foodsProper c

210、ooking methods of medicated foodsText A Chinese Cuisine and Beveragen nChopsticks and table manners1.1.Chinese cuisine as an important part of Chinese cultureChinese cuisine as an important part of Chinese culture2.2.Confucian concept of using chopsticks for eatingConfucian concept of using chopstic

211、ks for eating3.3.Connotation of Connotation of kuai zikuai zi the chopsticksthe chopsticks4.4.How to eat with chopsticksHow to eat with chopsticks5.5.Some chopsticks-related table mannersSome chopsticks-related table mannersText B Chinese Tean nHistory of tea drinking in China1.1.The legend of Shenn

212、ong tasted teaThe legend of Shennong tasted tea2.2.The legend of Bodhidharma and tea shrub growth in The legend of Bodhidharma and tea shrub growth in ChinaChina3.3.The Tea ClassicsThe Tea Classics by Lu Yu at Tang by Lu Yu at Tang 4.4.Tea drinking became popular practice in Song Tea drinking became

213、 popular practice in Song 5.5.Tea production technology constantly improved at Ming Tea production technology constantly improved at Ming & Qing& Qing6.6.The medicinal properties of teaThe medicinal properties of tea7.7.Tea as one of the 3 leading beverages in the world Tea as one of the 3 leading b

214、everages in the world today today Text B Chinese Tean nDialogue I a conversation about different kinds of a conversation about different kinds of tea in Chinatea in ChinaGreen teaOolong teaWhite teaBlack teaScented teaCompressed teaText B Chinese Tean nDialogue II a conversation about tea brewing an

215、d a conversation about tea brewing and tea culturetea culture 1. Tea brewing methods1. Tea brewing methods2. A choice between tea and other soft drink2. A choice between tea and other soft drinkSerious typeExample: kungfu teaRequirement in: - Water - Temperature - Tea leaves - Tea waresCasual typeDr

216、inking with: - Glass - Mugs - Bowls Unit 14 Dealing with Emergenciesn nLearning Objectives:1.1.identify unexpected emergencies and common problems at the guided tours;2.2.learn how to deal with problems when conducting a tour;3.3.be able to grasp the art of managing difficult situations as a tour gu

217、ide;4.4.know some key issues of the building of a harmonious society in China.Text A Managing Problems In previous units, its made clear that one of the key roles of a tour guide is a problem solver and conducting tours is never free of problems and difficulties. So a guide is expected to respond pr

218、omptly, keep a clear mind and take right steps to fix the problems. Text A Managing Problems While precaution should come first, yet some tips on dealing with emergencies may get you back to the right track.Text A Managing Problemsn nHow to handle the loss of travel documentsInternational tourists1.

219、Report the case;2.Get the supporting document;3.Report the loss to the local Security Bureau; 4. Apply a new one to his embassy or general Consulate; Overseas Chinese1.Obtain the supporting document;2. Obtain the visa from the local Entry and Exit Department of the Public Security Bureau; Text A Man

220、aging Problemsn nHow to handle the loss of personal belongings1.1.be empathetic and ready to comfort and ask about the be empathetic and ready to comfort and ask about the details to help remember; and report it to the Public details to help remember; and report it to the Public Security Bureau in t

221、he shortest time possible;Security Bureau in the shortest time possible;2.2.report the case to the travel agency for advice and report the case to the travel agency for advice and assistance;assistance;3.3.if such steps still ineffectual, request the visitorif such steps still ineffectual, request t

222、he visitor s name s name and address for later contact;and address for later contact;Text A Managing Problemsn nHow to handle lost luggage1.1.contact the luggage man to check;contact the luggage man to check;2.2.if not so, get in touch with the luggage transport if not so, get in touch with the lugg

223、age transport department of the travel agency to check in case it is department of the travel agency to check in case it is delivered to the wrong place;delivered to the wrong place;3.3.if luggage not retrieved, contact the sectors of the if luggage not retrieved, contact the sectors of the previous

224、 destination for assistance;previous destination for assistance;4.4.if still in vain, report to your manager and apologize to if still in vain, report to your manager and apologize to the visitor and repay according to the international the visitor and repay according to the international convention

225、;convention;Text A Managing Problemsn nWhen a tourist gets lost1.Inquire of other members and local people for clues;2. Leave visitors to the care of the tour leader or the national guide;3. Turn to the local policeStation for assistance;4. Call the hotel to inquire;After the tourists been found:1.M

226、ake an apology if it is your fault;2. Unwise to blame;3. Help shake off embarrassment if the visitor assumes responsibilities; Text A Managing Problemsn nHow to deal with a traffic accident1.1.be steady and calm to take immediatebe steady and calm to take immediate rescue measures; rescue measures;2

227、.2.give emergency treatment to the wounded and send give emergency treatment to the wounded and send him to the hospital;him to the hospital;3.3.keep the scene intact and notify the local traffic police keep the scene intact and notify the local traffic police of the accident;of the accident;4.4.rep

228、ort the case to the travel agency executive and report the case to the travel agency executive and listen to his advice and instructions;listen to his advice and instructions;5.5.help shake off the unpleasant memory;help shake off the unpleasant memory;Text A Managing Problemsn nHow to deal with cri

229、mes1.1.thrust yourself out to protect the visitors;thrust yourself out to protect the visitors;2.2.give emergency treatment in case of any injuries on give emergency treatment in case of any injuries on the part of tourists;the part of tourists;3.3.notify the local police and assist the capture if t

230、he notify the local police and assist the capture if the villain has fled;villain has fled;4.4.report the case to the travel agency;report the case to the travel agency;Text A Managing Problemsn nWhen a tourist is seriously ill1.1.send the patient to the nearest hospital with the help send the patie

231、nt to the nearest hospital with the help of the national guide and the tour leader; or ask for of the national guide and the tour leader; or ask for help from passengers when on a plane, a train, etc.;help from passengers when on a plane, a train, etc.;2.2.emergency treatment with the tour leader, t

232、he emergency treatment with the tour leader, the patientpatient s relatives or friends present;s relatives or friends present;3.3.follow doctorsfollow doctors suggestions and have the patient suggestions and have the patient s s relatives notified when his life is in danger;relatives notified when h

233、is life is in danger;4.4.ask for a signed letter of consent from his relatives or ask for a signed letter of consent from his relatives or the tour leader when the tourist has to take an the tour leader when the tourist has to take an operation; and have his visa separated from the group operation;

234、and have his visa separated from the group one if he cannot follow on the departure day; etc.one if he cannot follow on the departure day; etc.Text A Managing Problemsn nThe sudden death of a tourist1.1.in the hotelin the hotel - send for the hotel manager, security staff and doctors - send for the

235、hotel manager, security staff and doctors to examine the case;to examine the case; - report to the travel service; - report to the travel service;2.2.on a tripon a trip - take emergency measures and report to the travel - take emergency measures and report to the travel service for advice and instru

236、ctions;service for advice and instructions; - hold consultations with the tour leader; - hold consultations with the tour leader; Text A Managing Problems - inform the relatives of the deceased; - inform the relatives of the deceased; - ask doctor to prepare treatment report and death - ask doctor t

237、o prepare treatment report and death certificate in duplicate;certificate in duplicate; - have the examination and treatment process known to - have the examination and treatment process known to the tour group;the tour group;3.3.CremationCremation - fill out an application form and deliver it to th

238、e local - fill out an application form and deliver it to the local travel agency for future reference;travel agency for future reference; Text A Managing Problems - hand over a cremation certificate to the deceased - hand over a cremation certificate to the deceased s s relatives or the tour leader;

239、relatives or the tour leader; - a certificate issued by the local civil administration - a certificate issued by the local civil administration department to allow the cinerary casket to be taken out department to allow the cinerary casket to be taken out of Chinaof China - the expenses from medical

240、 treatment to cremation - the expenses from medical treatment to cremation covered by the deceasedcovered by the deceased s relatives or the embassy;s relatives or the embassy; - in case of a traffic accident or physical assault, the - in case of a traffic accident or physical assault, the travel ag

241、ency and the department concerned will discuss travel agency and the department concerned will discuss how to cover all the expenses.how to cover all the expenses.Text B Striving to Build a Harmonious Societyn nBackground situation:1.1.tremendous changes in both the economic system and social struct

242、ure within three decades;2.2.public complaints about education, medical treatment, income disparity, etc.;3.3.aspiration for social harmony and stability;Text B Striving to Build a Harmonious Society4.4. more effective measures in five steps:- -to accelerate the development of education, health care

243、, culture, sports and other social programs;- -to strengthen employment work and social safety net;- -to strengthen production safety and improve market order;Text B Striving to Build a Harmonious Society- -to further develop socialist democracy and the socialist legal system;- -to safeguard social

244、stability and harmony.Top concerns are education, social security and employment.Text B Striving to Build a Harmonious Societyn nDialogue Ia discussion about the concept, a discussion about the concept, features and the goal of harmonious societyfeatures and the goal of harmonious society1.1.first l

245、aunched by CPC in 2004;first launched by CPC in 2004;2.2.featuring democracy, the rule of law, equity, justice, featuring democracy, the rule of law, equity, justice, sincerity, amity and vitality;sincerity, amity and vitality; - a harmonious society should be relatively wealthy; - a harmonious soci

246、ety should be relatively wealthy; - a harmonious society must be stable with rules and - a harmonious society must be stable with rules and order, and also full of vitality;order, and also full of vitality; Text B Striving to Build a Harmonious Society- -a harmonious society means harmony between di

247、fferent a harmonious society means harmony between different interests and in values.interests and in values.3. 3. Gauges under discussion:Gauges under discussion:4.4. goal: goal: - alleviating poverty; - alleviating poverty; - balancing regional development; - balancing regional development; Text B

248、 Striving to Build a Harmonious Societyn nDialogue IIa discussion about the specific plans a discussion about the specific plans to build a harmonious societyto build a harmonious society A series of plans have been set out, and the top A series of plans have been set out, and the top concerns are:c

249、oncerns are:1.1.education:education: - exemption of school fees for nine-year education - exemption of school fees for nine-year education program;program; - upgrading teaching facilities for rural junior secondary - upgrading teaching facilities for rural junior secondary schools and supplying enou

250、gh qualified teachers;schools and supplying enough qualified teachers; - national scholarships and tuition assistance system; - national scholarships and tuition assistance system; - state loan policy; - state loan policy;Text B Striving to Build a Harmonious Society2.2. social security; social secu

251、rity; - rural cooperative medical care system; - rural cooperative medical care system; - urban health care service system; - urban health care service system; - basic medical insurance for urban residents; - basic medical insurance for urban residents; - prevention and treatment of major communicab

252、le - prevention and treatment of major communicable diseases; diseases; - minimum living allowance system for rural residents; - minimum living allowance system for rural residents; - urban subsistence allowance system; - urban subsistence allowance system; Text B Striving to Build a Harmonious Soci

253、ety3.3. Employment: Employment: - priority given to the laid-offs, still unemployed and those - priority given to the laid-offs, still unemployed and those who used to work at enterprises that are now bankrupt;who used to work at enterprises that are now bankrupt; - to develop harmonious labor relat

254、ions, fully implement - to develop harmonious labor relations, fully implement the labor contract system and protect the lawful rights the labor contract system and protect the lawful rights and interests of workers;and interests of workers;Unit 15 Farewelln nLearning Objectives:1.1.be familiar with

255、 preparations for the visitorsbe familiar with preparations for the visitors departure departure2.2.be clear about your responsibilities during the visitorsbe clear about your responsibilities during the visitors departuredeparture3.3.identify the formalities of seeing the visitors off at the identi

256、fy the formalities of seeing the visitors off at the airportairport4.4.be skillful at farewell speech deliverybe skillful at farewell speech delivery Text A General Remarks on a Farewelln nThe importance of bidding a farewell1.1.It is not just a farewell speech.It is not just a farewell speech.2.2.I

257、t is as important as the previous steps of tour It is as important as the previous steps of tour reception. reception. 3.3.It is your last chance to leave a good impression and It is your last chance to leave a good impression and amend any service inadequacies.amend any service inadequacies. n nA f

258、arewell involves the following steps: 1.1.Making necessary preparationsMaking necessary preparations2.2.From the hotel to the airportFrom the hotel to the airport3.3.Departure at the airportDeparture at the airportText A General Remarks on a Farewelln nMaking necessary preparations1.1.Confirmation &

259、 double-check of the ticketsConfirmation & double-check of the tickets2.2.Luggage collection at the hotelLuggage collection at the hotel3.3.Decision on time of departure from the hotel & the last Decision on time of departure from the hotel & the last mealmeal4.4.VisitorsVisitors bill settling with

260、the hotel bill settling with the hotel5.5.Relevant documents prepared for departureRelevant documents prepared for departureText A General Remarks on a Farewelln nFrom the hotel to the airport1.1.Luggage handlingLuggage handling2.2.Check-out from the hotel Check-out from the hotel 3.3.Getting onto t

261、he busGetting onto the bus4.4.Bidding farewell speechBidding farewell speechThis talk may include:This talk may include: information about the sites along information about the sites along the road to the airport / conclusion of the finished tour the road to the airport / conclusion of the finished

262、tour / brief information about sites not covered by this tour / brief information about sites not covered by this tour / future development of tourism / a welcome for their / future development of tourism / a welcome for their return visit etc. return visit etc. Text A General Remarks on a Farewelln

263、 nDeparture at the airport1.1.Leaving enough time for visitorsLeaving enough time for visitors to go through to go through formalities at the airportformalities at the airport2.2.Group luggage check-inGroup luggage check-in3.3.FIT check-in proceduresFIT check-in procedures4.4.Remaining steps for you

264、 to take after visitorsRemaining steps for you to take after visitors departure: settling bills & submitting a summary reportdeparture: settling bills & submitting a summary reportText B Farewell Speechn nThe significance of a good farewell speechn nEnhancement of a good impression about you / your

265、Enhancement of a good impression about you / your agency / your placeagency / your placen nOne last chance to demonstrate your professionalism / One last chance to demonstrate your professionalism / hospitalityhospitalityn nOne last chance to make apologies for inadequate One last chance to make apo

266、logies for inadequate services / get suggestions for improvementservices / get suggestions for improvementText B Farewell Speechn nThe general content of a farewell speech1.1.show your appreciation for the visitorsshow your appreciation for the visitors cooperation cooperation during your service;du

267、ring your service;2.2.briefly review their visit, and bring them back to the briefly review their visit, and bring them back to the greatest moments of the tour;greatest moments of the tour;3.3.apologize for any inconveniences or problems caused apologize for any inconveniences or problems caused by

268、 the fault of your service during their stay;by the fault of your service during their stay;4.4.welcome the visitorswelcome the visitors suggestions and advice for the suggestions and advice for the improvement of your service;improvement of your service;5.5.make a brief introduction to the next des

269、tination of make a brief introduction to the next destination of their travel;their travel;6.6.express your regards for their families and friends if express your regards for their families and friends if they are home-bounding;they are home-bounding;7.7.express your warm wishes for their coming jou

270、rneyexpress your warm wishes for their coming journeyText B Farewell Speechn nHow is a farewell speech delivered?n nIt can be organized in a variety of forms.It can be organized in a variety of forms.n nIt may be delivered at different occasions: either It may be delivered at different occasions: ei

271、ther formal formal or or informalinformal. .n nIt should be delivered in a It should be delivered in a cordialcordial manner. manner. n nIt should be made in a It should be made in a clearclear, , naturalnatural way, with the way, with the aid of adequate aid of adequate non-verbal expressionsnon-ve

272、rbal expressions. . Text B Farewell Speechn nSome commonly used expressions at a farewell speech:n n“ “Nothing is more delightful than to meet friends from Nothing is more delightful than to meet friends from afar.afar.” ”n nI I d like to say thank you for your d like to say thank you for your coope

273、ration/friendliness/your visit to our place.cooperation/friendliness/your visit to our place.n nAll good things must come to an end. All good things must come to an end. n nI hope you have enjoyed your visit to/stay at our place. I hope you have enjoyed your visit to/stay at our place. n nPlease all

274、ow me to say a few words on behalf of my Please allow me to say a few words on behalf of my travel company.travel company.n nWe look forward to meeting you again very soon in the We look forward to meeting you again very soon in the future. future. n nPlease remember me to your families and friends

275、when Please remember me to your families and friends when you return home. you return home. Text B Farewell Speechn nExamples for farewell speech1.1.A formal farewell speech at a grand farewell banquetA formal farewell speech at a grand farewell banquet2.2.Informal farewell speech to a tour groupInformal farewell speech to a tour group3.3.Informal farewell speech on the bus to the airportInformal farewell speech on the bus to the airport4.4.Informal farewell to an FITInformal farewell to an FIT5.5.Informal farewell to a tour group at the airportInformal farewell to a tour group at the airport