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1、UNIT 4Making a Telephone CallI.Wordsaboutphonesv市内电话市内电话：localcallsv国内长途电话国内长途电话 inlandlong-distancecallsv国际长途电话国际长途电话internationalcallsv手机：手机：mobilephone,cellphonev电话坏了电话坏了Thephoneisoutoforder.v无绳电话：无绳电话：wirelesstelephonev电话分机：电话分机：extensionv电视电话电视电话 videophonev打不通：打不通：cannotgetthroughv占线：占线：thelin
2、eisbusy.v您所拨打的用户现在正忙，请稍后再拨您所拨打的用户现在正忙，请稍后再拨Thesubscriberyoudialedisbusynow,pleasediallater.v对不起，您所拨打的用户已关机。对不起，您所拨打的用户已关机。Sorry,Thesubscriberyoudialedispoweroff.I.WordsaboutphonesOperatorTelephone MessageSecretaryCell PhoneAppointment BookI.WordsaboutphonesII.Telephones电话用语电话用语v打电话打电话(Makeacall)v接电话
3、接电话(Answerthephone)v打错电话打错电话(Dialawrongnumber)v挂电话挂电话(Handupacall)III.Usefulsentencesn接通电话后的问候接通电话后的问候nHello你好，相当于汉语中的你好，相当于汉语中的“喂喂”n自我介绍自我介绍nThisisLilispeaking.我是李丽我是李丽nThisisLilifromGreatWallMotorCompany.n在么？在么？nIsthere(in)?最常用最常用)Isaround?(次常用次常用)Hello,MayIspeaktoplease?Hello,CanItalktoplease? 找人
4、找人nCanIspeakto/withLili?我想找李丽我想找李丽n询问对方询问对方nWhoisthatspeaking?nWhoiscalling?n不在不在nSheisnotin(out).她不在她不在nSheisonabusinesstrip.她正在出差她正在出差nCanItakeamessage?可以留言吗可以留言吗稍等稍等uCouldyouholdon,please?能稍等一会吗？能稍等一会吗？uWillyouholdtheline,please?uWaitamoment,please.请稍等请稍等uHeisonanotherlinenow他在接另一个电话他在接另一个电话u让你久等
5、了让你久等了uImsorrytokeepyouwaiting.急事急事uItsurgent.uCouldIhavehermobilephonenumber?uImsorrytocallyousolate/early.uIneedtogetincontactwithhimrightnow.听不清听不清/ /懂懂uCouldyouslowdown,please?慢一点慢一点uIbegyourpardon?/Pardon?再说一遍再说一遍uWouldyousaythatagain?uIdonthearyouverywell.打错电话打错电话nTheresnoonenamedAnnahere这儿没有叫
6、安娜的这儿没有叫安娜的 nAreyousureyouhavetherightname？你肯定没弄错姓名吗？你肯定没弄错姓名吗？nYoumusthavethewrongnumber你一定是弄错号码了你一定是弄错号码了nImsorry，theresnobodybythisname对不起，没有这个人对不起，没有这个人 接电话（接电话（Answerthephone)v正是本人接通正是本人接通:Thatsme.Itsme.Thisis(你的名字你的名字)Speaking.vYouarespeakingtohim(her).vThisishe/she.Youaretalkingtohim.实战实战VI.C
7、onversation1v你好，我想找苏珊。你好，我想找苏珊。v不好意思，她现在不在，可不好意思，她现在不在，可以留言吗？以留言吗？v不用了，我过会再打过来，不用了，我过会再打过来，谢谢。谢谢。v不客气。不客气。答案答案Conversation1vHello,IdliketospeaktoSusan.vImsorry,shesnotinatthemoment.CanItakeamessage?vNo,Illcallbacklater.Thankyou.vYourewelcome.实战实战Conversation2v你好，请找李丽你好，请找李丽? ?v请问你是哪位请问你是哪位? ?v我是李雷。我
8、是李雷。v请稍等。请稍等。v李丽，有你的电话。李丽，有你的电话。v好的，谢谢。你好，这是李丽。好的，谢谢。你好，这是李丽。答案答案Conversation2vCanIspeaktoLili?vWhoscalling,please?vThisisLilei.vHoldonasecond,please.vLili，youarewantedonthephonevOk,thankyou.Hello,Lilispeaking.自编对话：自编对话：MakingatelephoneConversation李丽给李丽给SmithSmith先生打电话，先生打电话，电话接听者去看他在不在，电话接听者去看他在不在，
9、过会，过会，SmithSmith来接电话，来接电话，李丽问是否把合同李丽问是否把合同(contract)(contract)发过来，发过来，SmithSmith说已发并打过电话但没人接听，说已发并打过电话但没人接听，李丽查邮箱看到邮件。李丽查邮箱看到邮件。MakingatelephoneConversationlFord:hello!lLili:Hello,thisisLilifromGreatWallMotorCompanyinChina.CanIspeaktoMr.Smith?lFord:Holdonplease,Illseeifheshere.lLili:ok.lSmith:Hello,
10、thisisJohnspeaking.lLili:Mr.Smith,thisisLili,Iwonderwhetheryouhavesentusthecontract.MakingatelephoneConversationlSmith:Isentitjustnow,andIcalledyouanhourago,butnobodyanswered.lLili:oh,letmesee,Ivereceivedit,thankyou!lSmith:Yourewelcome.lLili:Nicetalkingtoyou,bye.lSmith:Bye-bye。Thank you!1.MissWang_b
11、etweenhermanagerandavisitor.3.They_ashoeexhibitionnextweek.3.I_seeingyouonthe17thnextmonth.4.Wouldyouliketo_?5.MissWhite,you_.Mr.Wangsnumberisringing.Key Sentences areholdingismakinganappointmentamlookingforwardtoleaveamessagearethroughvWhenyou_toanoffice,abankoranyotherinstitution,itisusefultoknowt
12、he_ofthepersonyouarecalling.Theoperatorwillknowthis,butitmight_ifyoumentionitfirst.vBeforeyou_,youshouldalwayshavethe_informationwithyou.Inthisway,youcanmakea_telephonecall.Youneed_-dates,timeof_andsoon.Thiscanhelpyoutomakean_telephonecall.Properpreparationmayeven_you_makingasecondtelephonecall.yous
13、houlduseatelephonenotepadinorderto_theinformationfromcallers.make a telephone callextension numbersave any delaydialnecessarycorrect and usefula list of pointsarrivalefficientpreventfromtake down1.b.Ididnthavelunch_Iwouldfeelhungryandeatmoreatthedinner.c.Leavethekeysout_Iremembertotakethemwithme.2.b
14、._toEnglishnewsand_tonativespeakerswillimproveyourEnglishefficiently.c._goodEnglishand_agoodknowledgeofthecomputerwillensureyoursuccess.3.b._forchildrentolearniftheyaretaughtwhileplaying.c._forstudentstolearnaforeignlanguageiftheystudyabroad.Key Sentences sothatsothatListeningtalkingSpeakinghavingIt
15、iseasierItiseasierVideo IWatchthevideoandthenfillintheblanks.O:HolidayInn.Goodmorning.MayIhelpyou?G:Goodmorning,IdliketotalktoMr.Johnson,please.Hisroomnumberis_.O :Willyou_amoment,please?Illcheckforyou.G:Ok.O:(pushingthebutton).Oh,Imsorry._Mr.Johnsonisnotinhisroomnow.Wouldyouliketo_?G:Yes,please.Tel
16、lhimthatScottSmith_,andwouldliketospeakaboutthe_wearegoingto_tomorrow.Askhimtocallmeat_.O :Ok.MayI_,please?(checking)SoyouwantMr.Johnsonto_at133-546-782,aboutthenewcontractyouregoingtosign_andyournameisScottSmith._?G:Yes,thatscorrect.Thankyou.O:Youarewelcome.402wait forIm afraidleave him a messageca
17、lledcontractO:OperatorG:Guestsign133-546-782check the messagecall youtomorrowIs that rightWritingTelephone MessageTo: From: .Phone Number: Date: - Time: - Will Call Back Want You To Call Call As Soon As Possible Left MessageMessage: _Taken by:_1.b.Thedoctor_butit_anyproblem_youtellhimfirst.c.Thestud
18、ents_,butit_anytroubleifyou_.2.b._youspeak,_havesomeusefuldatainmind.c._youleavethejob,_abetteronereadyforyou.Key Sentences mightavoidwillnoticethisifwillunderstandthismightsavementionitfirstBeforeyoushouldalwaysBeforeyoushouldalwayshave电话留言条电话留言条(Telephone Message)Writing 在办公室日常工作中在办公室日常工作中，常常会碰到这种
19、情况：客户来电要求，常常会碰到这种情况：客户来电要求与你的老板或是同事通话，但他们却恰好不在或是因为太忙而无与你的老板或是同事通话，但他们却恰好不在或是因为太忙而无法接听。一旦发生这种情况，解决问题的办法之一就是写一张电法接听。一旦发生这种情况，解决问题的办法之一就是写一张电话留言条。话留言条。 虽然电话留言条格式会因为各公司的不同要求和写留言条者虽然电话留言条格式会因为各公司的不同要求和写留言条者的喜好在细节上有些许差异，但总的来说，都会包括：的喜好在细节上有些许差异，但总的来说，都会包括：u 受话人姓名受话人姓名(To)u 来电者姓名来电者姓名(From)u 来电者电话来电者电话(Phon
20、e number)u 来电日期来电日期(Date)u 来电时间来电时间(Time)u 留言留言(Message)电话留言条电话留言条(Telephone Message)Writing 电话电话留言条还有影印件和手写件之分。如果是影留言条还有影印件和手写件之分。如果是影印件的话，往往还会提供一些选项，诸如：印件的话，往往还会提供一些选项，诸如：u 会再来电会再来电(Will call back)u 受话人回电受话人回电(Want you to call)u 受话人尽快回电受话人尽快回电(Call As Soon As Possible)u 留言留言(Left message) 切记电话留言条上
21、的信息必须正确无误，这样受切记电话留言条上的信息必须正确无误，这样受话者才能及时有效地采取相应的行动，确保公司业务话者才能及时有效地采取相应的行动，确保公司业务的顺利开展的顺利开展 Sample 1WritingTelephone Message Date July 22nd, 2006 Time 9:35 am To: Harry Smith From: Peter Brown Message:The goods you need are available now. Please call him. Taken by:_ Practical writingWritingSample 2Te
22、lephone MessageTo: Chris Hussein, Sales Manager From:Brian Hall, Purchasing Manager of T&T Chemicals Phone Number: 2588716 Date: July 23rd, 2006 Time: 9:45 pm Will Call Back Want You To Call Call As Soon As Possible Left MessageMessage: He wants you to give him a 5% discount on his last quotation. If possible, he would like to meet you tomorrow morning. Thank you!
