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1、Chapter 5 Culture Shock in Intercultural Communication2021/7/231Goals: 1. to identify the 5 stages of culture shock 2. to identify the definitions of HC and LC 2021/7/232n“Culture Shock”, first identified in 1958 by anthropologist Kalvero Oberg, is a long term psychological stress that all human bei
2、ngs experience when they move to a completely new cultural environment. 2021/7/233n Culture shock usually sets in the first few weeks of moving to a new environment, though sometimes can take longer to surface. n Culture shock, like a disease, has causes, symptoms and cures. 2021/7/2341. Culture Sho
3、ck refers to the traumatic tr:mtik experience that an individual may encounter when entering a different culture. expresses the lack of direction, the feeling of not knowing what to do or how to do things in a new environment, and not knowing what is appropriate or inappropriate.2021/7/235 the physi
4、cal and emotional discomfort one suffers when coming to live in another country or a place different from the place of origin troublesome feelings such as depression, loneliness, confusion, inadequacy, hostility, frustration, and tension, caused by the loss of familiar cues from the home culture2021
5、/7/2362. Symptoms of culture shock na. physical symptoms over-concerned about cleanliness of food, bedding, and dishes, extreme stress on health and safety; fear of physical contact with anyone in the new country; great concern over minor pains and skin eruptions (出疹); craving “home cooking”; use of
6、 alcohol and drugs; and a decline in work quality. 2021/7/237b.psychological symptoms insomnia insmni , fatigue, isolation and loneliness, disorientation, frustration, criticism of new country, depression, nervousness, self-doubt, irritability, anger, and emotional and intellectual withdrawal. 2021/
7、7/2382021/7/2393. Causes of culture shock Cultural stress Social alienation Social class and poverty-wealth extremes Financial matters Relationships and family considerations2021/7/2310a. Cultural Stress Entering an unfamiliar culture is stressful; in fact, transitions of any type are both psycholog
8、ically and physically stressful. Problems with housing, climate, services, or communication in another language bring additional stress. 2021/7/2311b. Social Alienation An aspect of culture shock that can have adverse effects upon the newcomers to a culture is social alienation and the feelings of l
9、oneliness that are associated with being isolated from friends and the home culture. 2021/7/2312c. Social class and poverty-wealth extremes Class distinctions do exist in many countries,but are so complicated and subtle that visitors from other countries often miss the nuances nju:ns (细微差别细微差别) and
10、even the existence of a class structure.2021/7/2313d. Financial matters Adapting to a new culture and reentering the home culture involve financial adjustments, such as cost and availability of housing, banking practices, use of credit cards and checks, and costs of schooling.2021/7/2314e. Relations
11、hips and family considerations Problems related with relationships such as failure of the spouse and other family members to adapt to the new culture are a major factor in the early return of expatriates. 2021/7/23154. Stages of culture shock The honeymoon stage The hostility stage The recovery stag
12、e The adjustment stage The biculturality stage2021/7/2316 The first stage of initial contact, sometimes called the “honeymoon” stage or initial euphoria ju:f:ri (幸福愉快感), is where everything is new and exciting. - eager to please people around, cooperation, interest in listening to peoplea. the “hone
13、ymoon” stage 2021/7/2317E.g. nA European-based joint venture company has just hired Mr. Wang. With his fine university record, English proficiency and good work record, he successfully competed with many other applicants to win the entry-level position. The company has just built a state-of-the-art
14、(顶尖水准的) factory in the outskirts of his hometown, which means that he can go ahead with his plans to marry without delay.2021/7/2318 b. the hostility stagethe crisis or disenchantment (失望失望) stage The second stage is characterized by frustration, anger, anxiety and sometimes depression.- tired of li
15、stening to and speaking another language, difficult to work with, try everyones patience2021/7/2319E.g.nA Westerner in China who suspects he is being cheated by a vendor may simply toss his bag of fruit back and walk away, or he might start yelling and accusing in whatever language he is able to man
16、age.2021/7/2320c. the recovery stage (the reintegration stage) The third stage is characterized by gaining some understanding of the new culture.-a new feeling of pleasure and sense of humor, a certain psychological balance, a feeling of direction2021/7/2321E.g.nThe same Westerner who 6 month earlie
17、r walked away from the street vendor in anger, now confidently enters a Chinese hotel ready to bargain for a reduction in the foreigners room mate.2021/7/2322d. the adjustment stage In the fourth stage, people realize the new culture has good and bad things to offer. This integration is accompanied
18、by a more solid feeling of belonging. (double or triple integration) -feel good/at ease, successfully adjusted to the new culture2021/7/2323E.g.nWu Lian, studying in America now, has learned which of her classmates are worth spending time with and how to ask them the right questions to learn what sh
19、e needs to know. She has made new friends.2021/7/2324nBy this time she is able to accept both the similarities and the differences between his home culture and the new culture. She becomes more sensitive to local people and as a result, her relationship with them is becoming warmer and more personal
20、. Life is becoming more comfortable.2021/7/2325e. the biculturality stage (the full adjustment stage) Biculturality: the healthy and even ideal stage of adaptation in which ones original cultural world view remains intact as alternative cultural frames are acquired. In the final stage people become
21、able to cope comfortably in both home and new cultures. However, full adjustment can take years. 2021/7/2326nAt this stage the person has grown as a human being and has been replaced by a new one that functions at a higher level of human sensitivity and self-awareness.2021/7/23275. Reverse culture s
22、hocknmay occur upon returning to the home country if a person has adjusted exceptionally well to the host culture.n return/reentry culture shocknreturnees2021/7/2328There are usually two elements that characterize re-entry:nAn idealized view of homenThe expectation of total familiarity (that nothing
23、 at home has changed while you have been away) A problem arises when reality doesnt meet these expectations. Home may feel so foreign. 2021/7/2329nReverse culture shock is usually described in four stages:qDisengagementqInitial euphoriaqIrritability and hostilityqReadjustment and adaptation6. Stages
24、 of reverse culture shock 2021/7/2330 nStage 1 begins before you leave your host country. You begin thinking about re-entry and making your preparations for your return home. You also begin to realize that its time to say good-bye to your friends abroad and to the place youve come to call home. The
25、hustle and bustle of finals, good-bye parties, and packing can intensify your feelings of sadness and frustration. You already miss the friends youve made, and you are reluctant to leave. Or, you may make your last few days fly by so fast that you dont have time to reflect on your emotions and exper
26、iences.2021/7/2331 nStage 2 usually begins shortly before departure, and it is characterized by feelings of excitement and anticipation - even euphoria - about returning home. This is very similar to the initial feelings of fascination and excitement you may have when you first entered your host cou
27、ntry. You may be very happy to see your family and friends again, and they are also happy to see you. The length of this stage varies, and often ends with the realization that most people are not as interested in your experiences abroad as you had hoped. They will politely listen to your stories for
28、 a while, but you may find that soon they are ready to move on to the next topic of conversation.2021/7/2332 nStage 3 You may experience feelings of frustration, anger, alienation, loneliness, disorientation, and helplessness and not understand exactly why. You might quickly become irritated or crit
29、ical of others and of home culture. Depression, feeling like a stranger at home, and the longing to go back abroad are also not uncommon reactions. You may also feel less independent than you were while abroad.2021/7/2333 Stage 4na gradual readjustment to life at home. Things will start to seem a li
30、ttle more normal again, and you will probably fall back into some old routines, but things wont be exactly the same as how you left them. You have most likely developed new attitudes, beliefs, habits, as well as personal and professional goals, and you will see things differently now. The important
31、thing is to try to incorporate the positive aspects of your international experience while abroad with the positive aspects of your life at home.2021/7/23342021/7/23352021/7/23362021/7/2337nA. Defense mechanisms against culture shock repression regression isolation rejectionnThese methods are not he
32、lpful because they prevent us from making necessary adjustment to the new culture.7. Strategies for managing culture shock 2021/7/2338nB. Alleviating culture shock learning throughout your stay get involved aster simple tasks try to understand learn to live with ambiguity be empathetic (移情) be flexi
33、ble and resourceful (机智的) be humorous2021/7/2339nIn his book Beyond Cultures (published in 1976 by Anchor Press/Doubleday, in New York ), Hall distinguishes among cultures on the basis of the role of context in communication and classify culture patterns into high-context culture and low-context cul
34、ture.8. High-context Culture & Low-context Culture2021/7/2340ContextnAccording to Hall, context refers to the stimuli, environment, ambience mbins (周围环境) surrounding an event.nHall arranged low-and high-context countries on a continuum as follows:German North American French Spanish Greek ChineseGer
35、man-Swiss Scandinavian English Italian Mexican Arab JapaneseLC culturesHC cultures2021/7/2341n高高日本人中国人韩国人非裔美国人美国土著人阿拉伯人希腊人拉丁美洲人意大利人英国人法国人美国人斯堪的纳维亚人瑞士人德国人低低2021/7/23428-1 What is HCHall states: n“High context transactions feature pre-programmed information that is in the receiver and in the setting,
36、with only minimal information in the transmitted message.n Low context transactions are the reverse. Most of the information must be in the transmitted message in order to make up for what is missing in the context.” 2021/7/2343Low context culturenrefers to groups of cultures that value individual o
37、rientation and overt communication codes and maintains a heterogeneous normative structure with low cultural demand characteristics.2021/7/2344High context culturenrefers to groups of cultures that value group identity orientation and covert communication codes and maintains a homogeneous normative
38、structure with high cultural demand characteristics.2021/7/2345nIn high-context cultures most of the information is in the physical context or is internalized in the people who are a part of the interaction. Very little information is actually coded in the verbal message.nIn low-context cultures, mo
39、st of the information is contained in the verbal message, and very little is embedded in the context or within the participants2021/7/23468-2 Some Features of HC & LCnHigh-context establish social trust first value personal relations and goodwill agreement by relations and goodwill negotiations slow
40、nLow-context get down to business first value expertise and performance agreement by specific, legalistic context negotiations as efficient as possible2021/7/2347 Low Context High Context8-3 Comparing low-to high-context culturesTends to prefer direct verbal interactionTends to understand meaning at
41、 one level Tends to prefer indirect verbal interactionTends to understand meaning at many socio-cultural levels Is generally less proficient in reading nonverbal cuesIs generally more proficient in reading nonverbal cuesValue individualismValue group membershipRelies more on logicRelies more on cont
42、ext and feelingEmploy linear logicEmploy spiral logicSays no directlyTalks around point; avoid saying noCommunicates in highly structured (context) messages, provides details, stresses literal meanings, gives authority to written informationCommunicates in simple, ambiguous, non-contexted messages;
43、understands visual messages readily2021/7/2348nIllustrations Context and Chinese Language by Edward Hall,1976nChina, the possessor of a great and complex culture, is on the high-context end of the scale. One notices this particularly in the written language of China, which is 35 hundred years old an
44、d has changed very little in the past 3 thousand years. The need for context is experienced when looking up words in a Chinese dictionary. To use a Chinese dictionary, the reader must know the significance of 214 radicals (偏旁, 部首) ( there are no counterparts for radicals in the Indo-European languag
45、es). 2021/7/2349nFor example, to find the word for star one must know that it appears under the sun radical. To be literate in Chinese, one has to be conversant (精通) with Chinese history. Another interesting sidelight (花絮新闻; 趣闻) on the Chinese orthography is that it is also an art form. To my knowle
46、dge, no low-context communication system has ever been an art form. Good art is always high-context; bad art, low-context.2021/7/2350Cultural differences at the airportnYou will notice an interesting phenomenon at the arrival gates of international airports. Usually there is a group of family member
47、s or a host waiting to meet the Chinese, Japanese, and other Asians who are getting off the airplane. Often there is no one waiting to meet the Westerners who are arriving. They just collect their baggage and then take a taxi or a bus to their destination.2021/7/2351nApparently the Asians think that
48、 no one arriving in an unfamiliar place should be left to find their on their own. They need people at this time. Westerners are more likely to assume that certain predictable services will be available such as hotel booking counters and transportation services and that they can find these and the c
49、ity and already learned a lot about the airport, hotels, tourist site, what people he will need to contact for particular purposes once he gets there, where to get a good dinner, and more.2021/7/2352nWesterners, as low-context communicators, look for, trust and use impersonal sources of information
50、while communicators from more high-context cultures prefer personal sources of information.2021/7/2353 A cross-cultural dialoguenForeign affair officer (FAO): Foreign teachers ask me for lots of information before they come to China.nForeign teacher (FT): What do you tell them?nFAO: I tell them they
51、ll find out everything that they need to know when they get here. nFT: Oh.nFAO: Yes, my office and the teaching departments arrange everything for them. Every foreign teacher has a contact person to help them with problems of teaching and daily life.2021/7/2354nWesterners appreciate the personal hel
52、p they receive when they come to China, but they also want low-context information to help them plan, act and adjust to a new situation. nHigh-context communicators need the low-context messages they receive, but without human helpers they experience their new cultural situation as cold and imperson
53、al.2021/7/23558-4 Comparing U.S. and Foreign ViewsHow U.S. Persons How Foreigners View View Themselves U.S. Persons Informal, friendly, casual Undisciplined, too personal Egalitarian Insensitive to status Direct, aggressive Blunt, rude, oppressive Efficient Opportunistic, obsessed with time Goal-/ac
54、hievement-oriented Promise more than they deliver Profit-oriented Materialistic Resourceful, ingenious Deals more important than people Individualistic, progressive Self-absorbed Dynamic, identify with work Driven Enthusiastic, prefer hard sell Deceptive, fearsome Open Weak, untrustworthy2021/7/2356
