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1、精心整理1. 亚马逊卖家发货到达时间邮件模板Dear_,Thankyousomuchforyourgreatsupportonus.Usuallyittakesabout7-12daysfortheitemtoreachyou.Anyquestion,feelfreetocontactusandwewillreachyouatthesoonest.Bestregards2. 回复买家询问物流情况的邮件模板Dear_, Thanksforyourmessage.Hopeyouaregreat.Sorryfordisturbingyou,wetrackedyourshipping.Thepacka
2、geisnowonthewaytoyourplace(itisno wreachingyourlocalpostoffice).Internationalshippinginformationmaynotupdatesoprompt,usuallyittakesaround7-15daysforshipping.Couldyoupleasekeepyourpatienceandwaitforafewmoredays?Wewillkeeptrackingforyou,anynewswewillinformyouasap.Yourunderstandingwillbehighlyappreciat
3、ed.Bestregards3. 先填单 , 漏发货后，向客人解释的邮件模板Dear_, Thankyousomuchforyourgreatsupportandsorryforkeepingyouwaiting.Wecheckedthetrackinginformationfoundthereisnoupdateinformationasyousaid.Wewillcontactthepostofficetofindouttheproblem.Wewonderwouldyoustillwanttheitem,ifyes,informusthesizeandwewillresendyouasa
4、p.Ifnot,wewillmakeyouthefullrefund.Waitingforyourreply.Anyinconveniencehopeyourkindunderstanding.Bestregards4. 产品发货后，客户提出要换货的回信邮件模板Dear_, Thanksforcontactwithus. Sorrytotellyouthattheitemhavebeendispatched,andwecantchangeitforyounow. Weknewyoureceiveitanditisnotsuitableforyou. Toexpressourapologize,
5、weprovidefewsuggestionfollowingby:1. Wewillarrangeasuitablereplacementforyouforfree2. Wecanrefundfullpriceforyou.Whichonedoyouprefer?Sorryforallinconvenienceitledto.Lookingforwardtoyourreply.Sincerely,5. 亚马逊卖家邀 feedback 的邮件模板Dear-Thankyouforyourpurchase!Orderid_.Iamwritingtoconcernwhetheryouhaverece
6、iveyouritem.Areyousatisfiedwithourproductandservice.Ifyouhaveanyquestionwithyourorder,pleasecontactwithus.精心整理精心整理Wewouldtryourbesttosolveit.Ifyouaresatisfiedwithourservices,wouldyoupleasegiveusahonortoshareyourfeelingonthefollowinglink:Thanksinadvance.Wewillreallyappreciatewithit.Haveaniceday!Bestr
7、egards6. 买家要求退货，卖家回信邮件模板 ( 自发货 ) Dear-Thankyouforcontactingusregardingyourinquiry.Wefoundyourreturnrequest.CouldIknowthereasonwhyyouwanttorefund?Arethereanyissuesofourproduct?Ifyes,couldyousentthephotooftheissuesthuswecanhelpyoubetterandsubmittoQC.Willitbepossibletogivenewoneasacompensation?Orhowabo
8、utwemakeyouapartialrefundasawaytomakeupforthis?Lookingforwardtoyourreplysoon.Bestregards7. 亚马逊客户退货的询问原因邮件模板Dear-Thankyousomuchforyourgreatsupportonus.Sosorryfortheinconvenienceitcaused.CouldIknowthereasonwhyyoureturntheitem?Arethereanyissuesofourproduct?Ifyes,couldyousentthephotooftheissuesthuswecan
9、helpyoubetterandsubmittoQC.Waitingforyourreply.Bestregards8. 客户询问货物的 trackingnumber 的回信邮件模板DearYourpatienceandunderstandingaregreatlyappreciated.Ifyouhaveanyotherquestionsorconcern s,feelfreetocontactus.Bestregards9. 索取 Review 模板 Dear ,MynameisXandIamtheownerofYourAmazonStoreName.Iwanttopersonallyth
10、ankyouforbeingoneof ourcustomers!Inoticedthatyourorderwasdeliveredrecently.ProductOrdered:XYourorder:?insertcustomersorder#insidethesebracketsanddeletebracketsIhopethatyouvehadachancetotrytheproduct.Iwanttomakesurethatyouare100%happy.Ifyouhave 精心整理精心整理anyissues,pleasereplytothisemailsoIcanmakeitrigh
11、t!(Infact,Ilovetohearfrompeoplewhoareenjoyingmyproducts,soIdliketohearfromyouevenifeverythinghasgonesmoothly!)Ifyouarenotsatisfiedwiththeproduct,pleasegiveusachancetomakeitright!Respondtothisemai l,andIwilldowhateverittakestomakeyouhappy.Wedbehonoredtogetyourhonestexperienceandsuggestionoftheproduct
12、!?ThankyouagainfororderingfromYourAmazonStoreName.Wetrulyappreciateyourbusiness.WeLOV Eourcustomersandwewillalwaysbehereifyouneedus.Wishingyouthebest,10. 亚马逊的商品被跟卖，发警告信的邮件模板Dear?“?B?” ,?Ithascometoourattentionthat“?B?”isusingtheAtrademarkwithoutlicenseorpriorwrittenauthorizationfromA.?Aholdsfederalt
13、rademarkregistrationsintheUnitedStates.So?“?B?”listingsviolateAtrademarkandintellectualpropertyrights.YouarealsoinbreachofAmazonsParticipationAgreement.Therefore,wedemandthatyouimmediatelyremovealllistingsonAinwhich“?B?”utilizesourtrademarksandimagesprotectedbycopyright.“ ?B? ” currentlyhasatleaston
14、elistingonAforproductsthatutilize“ A s”trademarksand/orcopyrightswithout?authorization.Seethefollowing?ASIN:B001234567(写自己的 ASIN)AistheonlyentityauthorizedtoprovideauthorizationtosellitsproductsonA.Yourlistingconstitutesaviolationof?Astrademarkrights,copyrights,andAmazonsParticipationAgreement.“?B?”sinfringinglistingsmustberemovedimmediatelytopreventdamagetoAbrandandlostsales.WhileAhasmanyoptionsavailableunderthisstate.Butwewouldprefertoresolvethismatteramic ably.Pleaseconfirmtousinwrit
