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1、AtthereceptionDesk1RegidtrationBm:Goodevening,sirandmadam.welcometoourhotel.MrBellow:Thanks.goodevening.Bm:(Openingtheteunk,takingoutthebaggageandlookingatthenameonthebaggagetags)Imthebellman,MrBellow.Soyouhavegotaltogetherfourpiecesofbaggage?B:yes.(Thedoormanopensthegate.)Bm:TheReceptionDeskisstrai
2、ghtahead.Afteryou,please.Receptionist(R):(AtthereceptionDesk)Goodevening.WhatcanIdoforyou,sir?B:IreservedaBritishsuitethreeweeksago.ImHenryBelloow.R:Justamoment,please,MrBellow.Illcheckthearrivallist.(Therecepitionistchecksthelist)CouldIseeyourpassport,please?(Checkingthepassportsandgivingthemback)T
3、hankyou.sirAndwouldyoumindfillingintheregistrationform?B:Illtakecareofit.(Fillingouttheform)HereyouareIsitallrightly?R:yes,thanks.Howareyougoingtopay,incashorbycreditcard?B:CouldIpaywithtravellerschecks?R:Certainly.HeresthekeytoRoom908andyouroomcards.Pleasekeepthem.Andthebellmanwillshowyouup.Haveani
4、ceevening,sirAndenjoyyourstay.B:Thankyou.22ReceivingaWalk-inGuestScene:Agenelemanstepsin,teyingtofindaroomforthenight.Receptionist(R)：Goodaftternoon,sir.MayIhelpyou?C:Yes,please.IvejustarrivedfromHongKong.Couldyouletmehavearoomfortonight?R:Haveyouletmehavearoomfortonight?R:Haveyoumadeareservation,si
5、r?C:Imafraidnot.R:Howmanypeoplediyouhave,please?C:Justone.Imalone.R:Justamoment,please.Ihavetocheckiftheresaroomavailable.Oh,sorry,sir.Alltheroomsarebookedup.ButIthinkwellbeabletoarrangeforYouaroomaftersixoclockthisevening.Ifyouneedaroomrightnow,wouldyouLikemetogetintouchwithsomewhereelseforyou?C:No
6、,Thanks.IshouldsayIperfertostayhere.AfriendofminehighlyrecommendedYourhoteltome.Illjusewaitheretillsix.R:Youarewelcome,sir.PerhapsyoumightfeelmorecomfortabletorestinourlobbyAfteratiringjourney.And,ifyouneedanyhelp,doletusknow.C:Thankyou.NoProblem.2-3ExtendingthestayR:Goodmorning,sir.MayIhelpyou?G:Iw
7、asgoingtocheckouttoday,butIhavetostayforthreemorenightsonsomenewerrendhere.R:MayIknowyournameandyourroomnumber?G:JohnLeeinRoom707.R:Pleasewaitamoment,MrLee,Illhavetocheckthecomputerrecords.Well,todayis26th.imsorrytosaythatyourroomisavaiableforonly2nights.Theresaconventionfromthe28th.Theyhavebookedth
8、e7thfloorandthe8thfloor.ihopeyouwillunderstand.G:whatstobedonethen?R：Dontworry,MrLee.Youmaykeepyourroomtill28th,thenpleasecheckbackwithus,Therescancellationsorno-showallthetime.Wewillmanageitforyou.G:ThatlldoR:Hereisyourregistrationform.Wouldyoupleasereplacethedeparturedatewiththe28th?Thankyou.Ihopeyouareenjoyingyourstaywithushere.
