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1、密级： 保密期限：工程硕士研究生学位论文题目：北京移动集团客户欠费催缴系统的分析与设计 学 号： 07R0238 姓 名： 黄正祥 专 业： 软件工程 导 师： 雷友珣 学 院： 软件学院 2011年 3月独创性（或创新性）声明本人声明所呈交的论文是本人在导师指导下进行的研究工作及取得的研究成果。尽我所知，除了文中特别加以标注和致谢中所罗列的内容以外，论文中不包含其他人已经发表或撰写过的研究成果，也不包含为获得北京邮电大学或其他教育机构的学位或证书而使用过的材料。与我一同工作的同志对本研究所做的任何贡献均已在论文中作了明确的说明并表示了谢意。申请学位论文与资料若有不实之处，本人承担一切相关责任
2、。本人签名： 日期： 关于论文使用授权的说明本人完全了解北京邮电大学有关保留和使用学位论文的规定，即：研究生在校攻读学位期间论文工作的知识产权单位属北京邮电大学。学校有权保留并向国家有关部门或机构送交论文的复印件和磁盘，允许学位论文被查阅和借阅；学校可以公布学位论文的全部或部分内容，可以允许采用影印、缩印或其它复制手段保存、汇编学位论文。本学位论文不属于保密范围，适用本授权书。本人签名： 日期： 导师签名： 日期： 北京移动集团客户欠费催缴系统的分析与设计摘 要伴随着中国电信业集团业务的发展，集团客户欠费问题日益突出，已经对电信业集团业务飞速而又健康的发展造成影响和制约。如何解决集团客户欠费问
3、题，降低由此带来的运营风险，已经成为电信运营商日益关注的问题。为了尽可能地减少集团客户欠费给电信运营公司带来的经济损失和减轻欠费催缴部门的大量催缴工作压力，提高欠费催缴部门的工作效率,本文在结合北京移动对集团客户的欠费管理理念以及欠费管理目标，基于AMDOCS计费系统和北京移动已有的个人客户欠费催缴系统，分析并设计了如何根据集团业务类型自动并智能的选择预定义的催缴策略进行催缴。针对以分账业务和共享免费资源业务为代表的集团客户催缴的复杂性，本文着重分析了如何基于AMDOCS计费系统按照预定义的催缴阀值自动抽取集团客户欠费账户相关信息并同步到催缴系统数据库，阐述了如何在当前已有的个人客户欠费催缴系
4、统的基础上扩展对集团客户的欠费催缴策略，同时分析了针对已经进入催缴平台的集团客户在缴清欠费金额后如何自动退出催缴平台和自动开通集团业务，并同步该信息给其他相关系统。论文重点阐述了集团客户欠费催缴系统的核心功能模块设计以及同外部系统进行交互的接口设计。文中设计的集团客户欠费催缴管理系统充分利用AMDOCS催缴系统核心功能模块, 分析出哪些功能需求可以直接重用AMDOCS催缴核心功能模块、哪些功能需求可以基于AMDOCS催缴核心功能模块通过文件配置或者数据库表配置实现、以及哪些功能需求需要代码以及数据模型的变动进行客户化，并最终实现北京移动集团客户欠费催缴系统的业务需求。它不仅能有效支撑北京移动集
5、团客户催缴的业务需求，为集团业务部门提供了集团客户欠费自动化催缴的管理平台，大大减少了北京移动欠费催缴部门的人工催缴工作量，提高了集团客户欠费催缴的实时性，有效降低了北京移动集团客户的欠费率和坏账率，而且具有很强的业务扩展性，为北京移动集团业务飞速而健康的发展提供了技术平台支持。关键词：集团客户 分账业务 共享免费资源业务 催缴策略ANALYSIS AND DESIGN OF CORPORATION CUSTOMER COLLECION SYSTEM FOR CHINA MOBILE BEIJINGABSTRACTWith the rapid development of Chinese te
6、lecommunications industry for corporation customers, problems with the corporation arrears have become increasingly prominent, and the telecommunications company has been impacted much on the development and constraints. How to solve the arrears problem and thereby reducing the risks have become the
7、 carriers of growing concern. In order to minimize economic losses and reduce the companys cost, reduce the vast works for reminder, and improve the cost efficiency of calls the departments work, the paper combined with Beijing Mobiles arrears to management philosophy and customer arrears management
8、 objectives for corporation business , based on the AMDOCS billing system and management platform for individual customers arrears, make many analysis and design for the corporation collection system on how to make the corporation business arrears be treated in Collection system automatically and in
9、telligently, according to the corporation business types.Considering the complexity of corporation customer collection for split bill and share allowance businesses which are the main corporation business in Beijing Mobile, the paper focuses on how to extract all the information of corporation busin
10、ess arrears according to a predefined threshold, treat them in Collection system automatically based on AMDOCS billing, and explains how to expand the implementation the collection treatment for the corporation business arrears based on the current collection system which already supported individua
11、l customers. Meanwhile, analyze on how to withdraw the corporation account from collection system, and restore all the corporation businesses belong to the corporation customer automatically, when the corporation customer pay for all the overdue debts. Then need synchronize the information to other
12、related systems after withdrawing the corporation customers from collection.The paper focuses on the core functionality modules design for corporation customer collection system, as well as the interfaces with external systems. The corporation customer collection system makes full use of the AMDOCS
13、existing core functionality modules, and analyze which functionalities can be reused from AMDOCS existing core modules directly, which functionalities can be implemented by change configuration file or database table enhancement, and which functionalities need to do full customization via coding and
14、 data model changes, in order to fully support the corporation customer collection. The corporation customer collection designed in this paper not only can effectively support the business requirement of the Beijing Mobile corporation customer collection, provided management platform for the corpora
15、tion business department, greatly reducing the workload for corporation arrears reminder, improving the real-time capability of the corporation customer arrears reminder, effectively reducing the arrears rate and bad debt rate of the corporation customers of Beijing Mobile, but also can be extended easily for future corporation business expansion, provided a helpful technology platform to support the development of Beijing Mobile Group business rapid
