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1、Hotel Front Office English Front Office EnglishWordsBanquet Hall宴会厅banquet hall宴会厅wedding party婚宴banquet宴会Front Desk前台Check in & check out登记入住及离店receptionist前台接待registration登记check in登记入住check out退房form表格contract合同signature签名passport护照nationality国籍visa签证identification身份证file档案reservation预定(n.)confir
2、mation确认(n.)client客户cancellation取消complain投诉(v.)change the room调房room type房型room status房间状态arrange安排in advance提前arrival到达departure离开off season淡季peak season旺季occupancy开房率brochure册子conference会议report报告Cashier English收银英语room rate房价tariff价目表coupon券account帐户bill账单post入账discount折扣complimentary免费guarantee
3、担保interest利息income tax所得税currency货币coin硬币foreign exchange service外币兑换处dollar美元cash现金deposit定金check支票/核对credit card信用卡travelers cheque旅行支票invoice发票fill in填写 procedure程序Concierge礼宾部Parking lot停车场taxi出租车shuttle bus班车driveway车道limousine豪华轿车pillar柱子flag旗帜banner条幅poster海报canopy风雨棚Information desk问讯处bellbo
4、y行李生check the baggage寄存行李suitcase手提箱briefcase公文包valuables贵重品counter柜台luggage tag行李条luggage trolley行李车luggage room行李房newspaper报纸newspaper bag报纸袋umbrella雨伞revolving door旋转门 red carpet红地毯white gloves白手套lift/elevator电梯stairs楼梯corridor走廊escort陪同destination目的地shopping center商场/购物中心tourism旅游map地图supermarke
5、t超市lobby大堂 driver司机airport机场kilometer公里flight number航班号Mercedes-Benz奔驰railway station火车站highway公路single trip单程round trip往返pick up service接机服务train火车Bus Station汽车站reservation预定budget预算target目标overbook超额预定full name全名waiting list等候名单flight航班group团队nationality国籍pre-payment预付款service charge服务费commission佣
6、金government tax政府税Service Center服务中心room service送餐服务menu菜单room service menu送餐菜单brunch早午餐hot water热水ice water冰水soft drink软饮lemon juice柠檬汁strawberry草莓grape葡萄mustard芥末soy sauce酱油sugar糖curry咖喱bacon咸肉dumpling饺子broccoli西兰花fried noodle炒面operator接线员turn down service夜床服务express service加快服务laundry洗衣call rate电
7、话收费wake-up call叫醒电话IDD国际直拨电话DDD国内直拨电话long distance call长途电话local call市话free call免费电话extension number分机号码walkie-talkie对讲机Hold the line别挂电话Replace the phone挂上电话receiver听筒message留言comment评论maintenance维修repair修理help帮助weather forecast天气预报Business Center商务中心stamp邮票mail邮寄envelop信封ticket service票务服务air tick
8、et机票train ticket火车票copy复印scan扫描fax传真binding装订document文件playing card扑克牌computer电脑keyboard键盘mouse鼠标charger充电器broad band宽带Recreation Center康乐中心swimming pool游泳池swim ring游泳圈swimsuit游泳衣swim trunks游泳裤membership会员资格locker更衣柜sauna桑拿浴Gymnasium健身房treadmill跑步机Guest Relations Officer客户关系主任tableware餐具coffee spoon
9、咖啡勺chopstick rack筷架fruit dish水果碟napkin餐巾banana香蕉lemon柠檬peach桃子afternoon tea下午茶breakfast早餐operation time营业时间frozen food冷冻食品wine list酒单cubic sugar方糖bookshelf书架dictionary字典whiteboard白板waiting hall候机厅welcome欢迎magazine杂志room房间room type房间类型presidential suite总统套房deluxe room豪华客房E-business room商务客房suite套房liv
10、ing/sitting room客厅bedroom卧室room status房态vacant空的quiet安静dirty肮脏equipment设备safety chain门链Fire Escape Plan消防疏散图switch开关adapter插线板printer打印机fax machine传真机bulb灯泡lamp shade灯罩stand lamp落地灯wall lamp壁灯porch lamp门厅灯table lamp台灯wall paper壁纸ceiling天花板window窗户curtain窗帘plant植物luggage rack行李架writing desk写字台bar cou
11、nter吧台refrigerator冰箱cable网线signal信号screen屏幕television电视satellite TV卫星电视multifunction TV多功能电视remote control遥控器bedside table床头柜sofa沙发chair椅子tea table茶几round table圆桌cabinet柜子alarm clock闹钟match火柴Mini bar迷你吧black tea红茶green tea绿茶coffee咖啡cream powder奶末white sugar白糖brown sugar黄糖opener开瓶器ice bucket冰桶water k
12、ettle热水壶stationery文具calendar日历Service Directory服务指南brochure店册magazine杂志pencil铅笔ball pen圆珠笔jogging map慢跑地图note-pad paper便签纸folder文件夹bathroom浴室commodity日用品shower gel沐浴露body lotion润肤露shampoo洗发水bath salt浴盐bath foam泡泡浴露hair conditioner护发素soap香皂soap holder肥皂碟toothbrush牙刷toothpaste牙膏shaver剃须刀shaving cream剃须膏comb梳子nail file指甲锉sewing kit针线包mineral water矿泉水tissue paper卫生纸cotton buds棉棒bathroom equipment浴室设备ashtray烟灰缸dustbin垃圾箱faucet水龙头mirror镜子scale地秤cl
