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1、酒店礼貌用语80名欢迎和问候语：1、Good morning/afternoon/evening,sir/madam.早上/下午/晚上好，先生/夫人。2、How do you do ? 您好！（初次见面）How do you do ? 您好！Glad to meet you . 见到您很高兴。3、How are you ? 您好吗？Fine,thanks.And you? 很好，谢谢。你呢？4、Welcome to our hotel/restaurant. 欢迎您到我们宾馆（餐厅）来。5、Wish you have a most pleasant stay in our hotel. 愿您在
2、我们酒店过得愉快。6、I hope you will enjoy your stay in our hotel. 希望您在我们酒店过得愉快（客人刚入店时）。I hope you are enjoying your stay with us.希望您在我们酒店过得愉快（客人在饭店逗留期间）。I hope you have enjoyed your stay with us.希望您在我们酒店过得愉快（客人离店时）。7、Have a good time. 祝你愉快！电话用语：8.Front Desk. Can I help you ?前台。请问有什么可以帮您的吗？9、Sorry, Ive dialed
3、 the wrong number. 对不起，我拨错号了。10、May I speak to your General Manager?我能和你们总经理说话吗？Speaking. 我就是。11、Sorry.he is not in at the moment.对不起，他现在不在。Would you like to leave a message?您要留口信吗？12、Pardon?/ I beg you pardon?请重复一遍。/请您重复一遍好吗？祝贺语：13、Congratulations! 祝贺您！14、Happy birthday! 生日快乐！15、Happy new year! 新年快
4、乐！16、Merry Christmas! 圣诞快乐！17、Have a nice holiday! 节日快乐！18、Wish you every success! 祝您成功！ 答谢和答应语：19、Thank you (very much) 谢谢您（非常感谢）。20、Thank you for your advice (information,help). 感谢您的忠告（信息、帮助）。21、 Its very kind of you . 您太客气了。22、You are welcome./Not at all./Dont mention it. 不用谢。23、Its my pleasure./
5、With pleasure./My pleasure. 非常高兴为您服务。24、I am at your service. 乐意为你效劳。25、Thank you for staying in our hotel. 感谢您下榻我们饭店。道歉语：27、Im sorry. 很抱歉。28、Excuse me . 对不起/打挠一下。29、Im sorry . Its my fault. 对不起，那是我的过错。30、Sorry to have kept you waiting. 对不起，让您久等了。31、Sorry to interrupt you . 对不起，打挠您一下（打断别人的谈话）。 32、Im
6、 sorry about this. 对此表示抱歉。33、I apologize for this. 我为此道歉。34、Thats all right. 没关系。35、Lets forget it. 算了吧。征询语：36、Can(May) I help you ? 我能帮您什么吗？Yes,please. 好的。37、What can I do for you ? 我能为您干点什么？38、Is there anything I can do for you ? 有什么能为您效劳的？39、Just a moment , please. 请稍等一下。40、May I use your phone?
7、我能借用您的电话吗？Yes,of course./Certainly. 当然可以。41、Go upstairs/downstairs. 上楼/下楼。42、Its on the second/third floor. 在二/三楼。43、Excuse me . Where is the washing room(restroom, elevator)?打挠您一下，请问洗手间（休息窒，电梯）在哪？44、Turn left/right. 往左/右转。45、Its in the lobby near the main entrance. 在大厅靠近大门。46、Its in the basement at
8、 the end of the corridor. 在地下室走廊尽头。提醒用语：47、Mind/(watch)your step. 请走好。48、Please be careful. 请当心。49、Please dont leave anything behind. 请别遗忘您的东西。50、Dont worry. 别担心。51、Take it easy. 放心好了。52、Please dont smoke here. 请不要在这里抽烟。告别语：53、Goodbye. 再见。54、See you later. 等会见。55、Good night. 晚安。56、See you tomorrow.
9、明天见。57、Goodbye and thank you for coming. 再见，谢谢您的光临。58、Goodbye and hope to see you again. 再见，希望再见到你。59、Have a nice trip! 一路平安。60、Wish you a pleasnt journey!/Good luck. 祝您旅途愉快！/祝您好运！服务用语：61、Would you come this way ,please? 请这边来好吗？62、Would you mind filling out the form? 请您填张表好吗？63、I would like to book
10、a single room with bath. 我想预定一间带浴室的单人间。64、Would you like me to book the ticket ,sir? 先生，需要帮您预定一张票吗？65、Would you like me to draw the curtains,madam? 女士，需要帮您拉上窗帘吗？66、How many people in your party? 请问您几们？67、Would you like something to drink? 请问您想喝点什么？68、Here is the menu. 这是菜单。69、Would you please sign h
11、ere,sir? 先生，请您在这儿签字好吗？70、Here is the bill,please sign it.这是帐单，请签字。71、Here is your change. 这是您的找零。72、Here is your room key. 这是您的房卡。73、If there is anything I can do for you ,just let me know. 需要我做什么，请通知我一声。74、What kind of rooms/food would you like to have? 您需要什么样的房间/您想要吃什么样的菜？75、Im afraid youll have t
12、o pay for the damage. 对不起，您必须为此赔偿。76、Im afraid its against the hotels regulations. 对不起，这违反酒店的规定。77、I hope Im not disturbing you. 希望我没有打挠您。78、I assure you it wont happen again. 我保证再也不会发生此类事情。79、Please dont worry ,sir/madam, Ill send sameone up to your room right away. 先生/夫人，别着急，我马上派人到您房间来。80、We are terribly sorry for the inconvenience /delay /mistake. 对不便之处/耽搁之处/错误之处深表歉意。1
