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1、开发客户邮件模板（用于第一次和不认识的客户，主要介绍公司，产品，优势）Dear XXX，Many thanks for your enquiry dated of xxx (With great delight I learn from your website that you are looking for plywood), we are Inovowood Industry Co. which locates in Jiangsu Porvince China with area of xxx sqm and funded in year 2005. We are awarded wi
2、th GB/T19001-2000 idt ISO9001:2000;GB/T24001-2004 idt ISO14001:2004 ; and our plywood production according to CE EN 636:2003 , and we are qualified by SGS to be proved FSC plywood production.Now our fist products are FSC plywood ; film faced plywood for building construction , bridge construction an
3、d even heavy station construction; commercial plywood for decoration and furniture. We currently supply film faced plywood for domestic governmental project and real estate and mainly export to big distributor , contractor and furniture manufacturer.For more information , please check my attached pr
4、oduct list, certification and our website:If any items interested , please feel free to contact us.Looking forward to your early replyThanks&Regards!xxx跟踪回访客户邮件(根据不同客户的特点有不同的侧重，主要关注客户是否对以往订单情况 满意，客户的订单计划，客户市场行情，客户的最新关注点)1.回访曾在展会上认识但间断联系没有订单的客户Dear XXX,Good day to you !First of all I must tha nk you
5、for your kind assista nee and high atte nti on to me. I amXxx from In vowood In dustry Co and would like to do plywood bus in ess with you. We met with you on 2008 fair in Poland at our booth and at that time you are interested in ou film faced plywood 1250x2500x21mm .We quoted you after-forwards, b
6、ut unfortunately , we didr receive your positive corresp ondence since the n.Now we can provide 100% FSC film faced plywood and commercial plywood, LVL as well as other items required by customers with high quality at good price. We are con fide nt eno ugh to be most competitive in China.Now if you
7、are still i nterested in this plywood bus in ess ,please feel free to con tact with us for enq uiries. We would like to give our best offers as soon as I can.Thanks&Best Regards!Xxx2回访做过订单，但最近终止的客户（主要侧重询问最近的市场状况，为什么停止订单，预 期将来有没有新订单等）Dear XXX，Good day to you !How is everyth ing there ? Is the market
8、grows up ? As we un dersta nd , the dema nd of plywood rece ntly in your market is in creased. I wish your bus in ess is better and better now. After our last shipment, we didrftreceive your new enquiry till now , therefore, we hope to get your kind feedback. As our good old part ner, we will try ev
9、ery best to support , in order to ear n more market share together.Await your good n ews.Thanks&Regards!XXX3.回访之前有投诉暂停订单的客户（主要侧重之前投诉问题的改进办法和解决方案主要是 诚恳）Dear XXX，How are you doing rece ntly ? Wish you all the best.Since your receipt of our last shipme nt, we always welcome your kind feedback and comme
10、 nts. Our after sales service team will summarize your proposed comme nts in order to improve our quality and service in the future.For the pack in g/glue/core/thick ness etc claim in your order No.XXX, we have the soluti ons as :（根据实际情况描述针对客户之前反馈的问题的改进措施和处理办法并声明以后的确保 承诺，以增强客户对新单的信心）An ticipate your
11、 early reply.Thanks&Regards!XXX英文商务信函常用的起首语有：1) Tha nk you for your letter dated Dec.22,1969.2) Ma ny tha nks for your letter of Sept.5, 1997.3) A thousa nd tha nks for your kind letter of June 5,1997.4) Your kind letter of November 22th arrived this morning.5) Your letter which arrived this mor nin
12、g gave me great comfort.6) 1 n reply to your letter dated 4th July,l want to say.7) Tha nk you very much for your letter of August 2 and the gift you sent me on Christmas Eve.8) What a treat to receive your kind letter of May 5th!9) It is always a thrill to see your nice han dwriti ng.10) First of a
13、ll I must tha nk you for your kind assista nee and high atte nti on to me .11) With great delight I lear n from your letter of this Sun day that 12) 1 wish to apply for teach ing positi on you are offeri ng.13) 1 am too excited and delighted at your good n ews.14) I am very obliged to you for your w
14、arm con gratulati on s.15) I am very much pleased to inform you that my visit to your coun try has bee n approved.常用的结束语有：1) Await ing your good n ews,2) Look ing forward to your early reply,3) Hop ing to hear from you soon,4) We await your good n ews.5) I hope to hear from you very soon.6) We look
15、forward to your reply at your earliest convenien ce.7) I look forward to our n ext meet ing there in Los An geles.8) Your early reply will be highly appreciated.9) A ny other particulars wan ted we shall be pleased to send you.10) The help you give me is sin cerely valued.11) 1 hope everyth ing will be well with you .12) Please let us know if you want more in formatio n.13) I hope you always enjoy yourself.14) I wish you very success in the com ing year.15) Please remember me to your family.16) With best regards to your family.17) All the best.
