《酒店前台应掌握的知识.doc》由会员分享，可在线阅读，更多相关《酒店前台应掌握的知识.doc（5页珍藏版）》请在金锄头文库上搜索。
1、酒店前台接待英语用语一、预订服务Goodmorning.ThisisRoomreservation.MayIhelpyou?早上好，客房预订处，我能为您做什么？Whatkindofroomwouldyouliketoreserve?您想订哪种类型的房间?Asingleroomoradoubleroom?要单人间还是双人房间？Forwhichdatesdoyouwanttobooktherooms?您想订哪几天的房间呢？Whattimewillyoubearriving?您将在何时到达？MayIknowyourname?您能告诉我您的名字吗？Howlongwillyoubestaying?您将要
2、住多久？Idliketoconfirmyourreservation.我要确认一下您的预订。Illchecktheroomavailability.我查查客房预订情况。YoushouldpayadepositofUS$1000beforehand.您应预期付1000美元的定金。Thereisa10percentdiscount.10%的折扣。二、接待服务Whatkindofroomwouldyoubeprefer?您要什么样的房间？Haveyougotabooking?您预订了吗？Asingleroomoradoubleroom?要单人间还是双人房间？Adoubleroomcosts368Yu
3、anpernight.双人房的房价是每晚368元。Breakfastisalsoincluded.早餐也包括在内。MayIseeyourpassport?我能看一下您的护照吗？Couldyoufillinthisform,please?请您填一下这张登记表好吗？Thisisyourroomcardandroomkey?这是您的房卡和房间钥匙。Couldyousignyourname,please?请您签一下名，好吗？Ifyouleaveafter6:00p.m,youllhavetopaythefullaccount.晚上六点以后退房,按全天收费计算.Youllhavetoregisterin
4、dividually,please.请你们分开登记。Howwouldyouliketopay,sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？Ifeelterriblysorry.thisisthebusiestseasonandallkindsofroomsarefullybooked.非常抱歉，这个季节人多，各种房间都订满了。Doyouknowwhichunitisresponsibleforthereception?您知道您是由哪个单位负责接待的吗？Couldyoukeepyourroomkeyuntilyoucheckout?请您在住宿期间自
5、己保管钥匙，直到结帐离开。三、收银服务Hereisyourbill.Its2000Yuaninall.这是您的账单。总共2000元。Howwouldyouliketopay,sir,incashorbycreditcard?先生，请问您是用现金付款还是用信用卡付账？Pleasecheckitandsignhere.请核对一下，在这里签个字。Iwillwriteoutareceiptforyou.我给您开一张收据。MayIcheckthedetailsforyou,please?我能为您核对账单上的详细内容吗？Doyouhaveanychargesforthismorning?您今天是否挂帐用酒
6、店的服务?Wellhavetochargeyou$10extra.我们要向您额外收10美元。Didyoumakeanyphonecallsfromroom,sir?先生，您从房间打过电话吗？Excuseme,sir,butIdontthinkthatwillbeenough.先生，对不起，我认为钱数不够。Iamsorry,sir,therehasbeenanerrorinyourbill.PleasewaitaminutewhileIcorrectit.对不起，先生，您的帐单算错了。请稍候，我马上把它改过来。Isyourbaggagedownyet,sir?Couldyoucheckoutaf
7、teryourbaggagehavebeenbroughtdown,please?先生，您的行李拿下来了吗？能请您在行李拿下来后再结帐吗？Sorry,yourcreditcardhasbeenstoppedpaying.Accordingtotheregulationsofbank,itmustbecancelled.对不起,您的信用卡已经止付。根据银行规定要取消四、兑换外币Theratesofexchangeareontheboardthere.今天的兑换牌价在那里的牌子上。Howmuchwouldyouliketochange?您要换多少？Its8.10YuanRMBforoneUSdol
8、lar?1美元兑换8.10元人民币。情景对话一、Checkin1.C:Goodafternoon,sir.Welcometoourhotel.MayIhelpyou?G:Yes.Ibookedaroomoneweekago.C:MayIhaveyournameplease,sir?G:JohnSmith.C:Justamoment,sir.WhileIlookthroughoutlist.Yes,Wedohaveareservationforyou,Mr.Smith.Acityviewsingleroomwithbath.Youvepaid2000YuanRMBasadeposit.Istha
9、tcorrect?G:Thatsit.C:Wouldyoupleasefillinthisregistrationcard,sir?G:Sure.Hereyouare.IthinkIvefilledineverythingcorrectly.C:LetmeseeName,address,nationality,forwardingaddress,passportnumber,signatureanddateofdeparture.Oh,here,sir.Youforgettofillinthedateofdeparture.MayIfillitinforyou?YouareleavingonG
10、:October24.C:MayIseeyourpassport,please?Thankyou,sir.Noweverythingisinorder.Andhereisyourkey.Mr.Smith.Yourroomnumberis1107.Itsonthe11thfloorandyourroomrateis500RMBpernight.Hereisyourkeycardwithalltheinformationonyourbooking,thehotelservicesandthehotelrulesandregulationsonit.Pleasemakesurethatyouhave
11、itwithyouallthetime.Youneedtoshowitwhenyousignforyourmealsanddrinksintherestaurantsandthebars.G:Yes,Illkeepitwithcare,thankyou.C:Ihopeyouenjoyyoursstaywithus.2.C:Goodafternoon,madam.CanIhelpyou?G:Goodafternoon,Iwantasingleroom,please.C:Haveyoumadeareservation?G:No,Ihavent.C:Howlongdoyouwanttostay?G:
12、Threedays.C:Illseewhatwehave,madam.Oh,yes.Icanofferyouaroomontheeightfloor.G:Fine.C:MayIseeyourpassport?G:Ofcourse.Hereyouare.C:Thankyou.Madam.Couldyoufillinthisform,please?G:Yes.Hereitis.C:Thankyou,Hereisyourkey.ItsRoom808ontheeightfloor.G:Thankyouverymuch.Goodnight.二、Checkout1.C:Goodmorning.CanIhelpyou?G:Yes.Iwouldliketocheckout.CouldIhavemybill.Please?C:Certainly,sir,MayIknowyournameandyourroomnumber,please?G:Dennisblack,Room1108.C:Allright.Hereisyourbill,Mr.Black.Thetotalis1800Yuan.G:Thefigureseemsright.C:Howwouldyouliketopay,Mr.Black,incashorbycreditcard
