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1、模块一 商务准备接听电话、票务预订、预订酒店、安排行程一、接听电话Using the telephone寻找他人的表达方法： 1. Its urgent. Could I have her mobile phone number? 2. Could you tell me where I can reach her?3. This is an emergency. I need to get in contact with him right now. 4. Ill call her again. 我会再打给她。 5. Ill call back later. 我稍后会再打来。6. Pleas
2、e ask Miss Chen to call me back. 请陈小姐给我回电话。7. Could you tell her to call Carol as soon as possible? 能不能请她尽快8. Let me call back later again. Thank you. 我稍后再打电话来。谢谢你。1. Its urgent. Could I have her mobile phone number? 情况很紧急，我能要他的手机号吗？2. Could you tell me where I can reach her? 请告诉我哪里可以找到他？3. Im sorry
3、 to keep you waiting. 很抱歉让您久等了。4. I am sorry for the late. 很抱歉，我来晚了。打错电话 1. Im sorry I have the wrong number. 抱歉，打错电话了。2. Is this 02-2718-5398? 这是.？3. Im sorry. I think I must have dialed the wrong number. 抱歉，我可能打错电话了。4. Could I check the number? Is it 2211-3344 我能核对一下电话号码吗？这是？帮忙转分机1. Can I have ext
4、ension two-one-one, please? 请帮我接211分机。2. May I speak to David, extension tow-one-one? 请找David, 分机2113. Extension two-one-one, please. 请接211分机。在忙线中1. Her line is busy at the moment. Can somebody else help you? 她正在通电话，别的人可以帮你吗？ 2. Hes on another line right now. 他现在正在接另外一个电话。3. Hes talking a long-dista
5、nce call now, what can I do for you? 他正在接长途电话，有什么我可以帮你吗？ 4. Sorry, his line is busy. 抱歉，他正在打电话。5. May/Can I leave a message?6. Is it possible to leave a message? 关于接听电话的最常用语句与词汇Making a callcaseYou can sayGive your name and companyMy name is .Im from .Say who you want to speak to Id like to speak to
6、.,please?Can I speak to ., please?Take a message Offer to take a messageCan I give him/her a message?Can I take a message?Ask for the name Who is calling, please?Ask for the telephone numberWhat is your number, please?Can I have the number, please?Check informationCan you repeat that, please?Just le
7、t me check that.Check the numberCan you check the number?Check the spellingCan you spell that, please?Be politeIm sorry.Im afraid that.Sorry to.二、票务预订Booking air tickets （ ticket booking service )关于票务预定的最常用词汇caseYou can say.Give your nameMy name is.Im from.Express your destinationI want to fly to.I
8、have an inquiry about flights to.Day and timeI want to travel tomorrow morning.Are there any flights next Friday?Class of ticketI want to travel first class.One passenger travelling business class.Check informationWhats the check-in time, please?When do I check-in?Which terminal is it?What time do I
9、 arrive in.?Is it a direct flight?Is there a stopover?三、预定酒店Making hotel reservations关于预订酒店的最常用词汇RESERVING A FLIGHT Give you name :Jerry says you can say This is Jerry from Bibury system.My name is Destination:I have an enquiry about flights to Frankfurt. I want to fly to Day and time :Are there any
10、 flights tomorrow afternoon? I want to travel tomorrow morning . next Friday . in the evening .Class of ticket :One passenger travelling business class.I want to travel first class . economy class .Check information :What is the check -in time, please?When do I check-in?Which terminal is it ? What t
11、ime do I arrive in ? Is it a direct flight ? Is there a stopover ?四、安排行程Sending a draft schedule（business itinerary，agenda ) 1. Ive come to make sure that your stay in Beijing is a pleasant one. 2. Youre going out of your way for us, I believe. 3. Its just the matter of the schedule, that is, if it
12、is convenient of you right now. 4. I think we can draw up a tentative plan now. 5. If he wants to make any changes, minor alternations can be made then. 6. Is there any way of ensuring well have enough time for our talks? 7. So our evenings will be quite full then? 8. Well leave some evenings free,
13、that is, if it is all right with you. 五、饮食安排关于饮食安排的最常用语句1Sit down , please .Here is the menu. 请坐，给您菜单，先生。 May I take your order ,sir? 您要点菜吗？ 2What would you like to have ,coffee or tea? 您要喝咖啡还是茶？ 3Would you like to have any wine with you dinner? 您用餐时要喝点酒吗？ 4Service hours are: （餐厅）供应时间是： 7:00a.m.to 9
14、:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 5Here is the bill. Please sign it. 这是您的账单，请签字。 模块二 接待工作接机、接站、酒店招待与饮食安排一、商务接待（接机、接站） 关于商务接待的最常用语句与词汇Welcoming visitorsWelcomingIts a great pleasure to welcome you to On behalf of,Id like to welcome you to Weve been looking forward to your visit.Introducing yourselfMy names.Im(title)Let me introduce myself
