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1、西餐宴会服务知识问答题及参考答案（一）1. Translate the following into English： （汉译英）我们这儿提供欧式早餐、美式早餐，你喜欢哪一种？We serve Continental breakfast American breakfast. Which would you like ?2. Answer the following question： （问答）What should you do if you spill a beverage or some soup on a gue sts clothes?A. Apologize first.B. Gi
2、ve the guest two or three solutions to choose from.C. Comply with the guest s reques（t free laundry）D. Apologize again.（ thank the quest for understandin）g .3. Answer the following question： （问答）How many styles of western food service are there?English style, Russian style, American style and French
3、 style.（二）1 .Translate the following into English： （汉译英） 我们提供各式果汁：西红柿汁、橙汁、菠萝汁，请问您喜欢哪一种？A variety of fruit juices are served here, we have tomato juice, orange juice, pineapple juice. What is your preference？2 . Answer the following question： （问答）what should you do if a guest gives you something as a
4、 souven？irA. Say thanks first.B. Refuse it in tactful way.C. If the guest insists, accept it and hand it over to the management.3 .Answer the following question ： （问答）What are the most common seating arrangements for western banquets（? Fore at least）U shape, T shape, I shape, E shape, 回 shape,shape（
5、三）1 .Translate the following into English： （汉译英）我们提供以下饮料：软饮、鸡尾酒、葡萄酒、威士忌、白兰地We provide the following ： soft drinks, cocktails, wines, whiskeys,Brandies or liqueurs. Which would you like?2 .Answer the following question ： （问答）what should you do if a quest complains about the quality of the food?A. Che
6、ck the food first.B. Report it to the chef or supervisors.C. Make a substitution sonable explanation.3 .Answer the following question ： （问答）What is French service?The waiter stands on the left side of the questsand serves guests holding a tray with a serving spoon and a fork on it.He starts serving
7、by offering the food form left side of them, and lets the quests serve themselves.（四）1 .Translate the following into English： （问答）早餐包括著煮蛋、炒蛋、煎蛋、卧蛋，您要哪一种？Breakfast contains boiled eggs, scrambled, fried or poached eggs.What is your preference?2 .Answer the following question ： （问答）If the actual numbe
8、r of guests attending a banquet is more than the number of place reserved, what should you do?A. Get correct information （No.of people, cover charge, backgruond of the quest etc.） form the host.B. Make a new seating arrangement as soon as possible.C. Ask the guests if they have any other requests.D.
9、 Follow up accordingly.3 .Answer the following question ： （问答）What is English style service？English service is similar to French service. Waiter serves to guests by holding a tray with ； a variety of food on it according to guest s requests and puts food on each gues t s plate .（五）1 .Translate the f
10、ollowing into English： （汉译英）我们提供一分钟煮蛋、两分钟煮蛋和三分钟煮蛋，您要哪一种？We serve one minute eggs, two minute eggs, three minute eggs. How do you like your egg boiled ?2 .Answer the following question ： （问答）It is usual to serve ladies first, if the guests want some male VIPs to be served first, how do you deal with
11、it ?A. Follow the guest s request.B. Inform other service staff of the changed sequence.3 .Answer the following question ： （问答）What s American Service ?American service is also calle“d plate service”, Which means that a dish is cooked and portioned on an individual guest s plate in the kitchen . Wai
12、ters go to the kitchen to take food back to serve each guest .（六）1. Translate the following into English： （汉译英）我们有吐司、黑面包、牛角包、丹麦点心等,您要哪一种？We serve toast, rye bread, croissant and danish, pastries.Which do you prefer？2. Answer the following question： （问答）What do you do with objects left in a dining ro
13、om by a guest after a mealA. Try to find the guest .B. Report to the assistant manager .C. Hand it over to the lost found room and record it .3. Answer the following question： （问答）Which of the following items is American food ?A. Shashlik of lamb . （ Russian）B. T Bone steak .（ American）C. Chicken a
14、Caking . （ English）（七）1 .Translate the following into English ： （汉译英）我们有各种水果：香蕉、荔枝、菠萝、梨、西瓜、苹果、橙子等,您要哪一种 ?We serve a varity of fruits： bananas， litchis, pineapples, pears, watermelons, apples and oranges . Which would you like ?2 .Answer the following question ： （问答）How do you handle a guest s child
15、who is running in the dining room during a meal ?A. Inform the child s parents .B. With the permission of the child s parents, take the child to another room not far away form the dining room to play games .C. Send the child back to his parents after the banquet .3 . Answer the following question： （问答）Which of the following items is English food ?A. . Maryland Fried chicken （ American）B. Roast Saddle of lamb （ English）C. Baked Snail （ French）（八）1 .Translate the following into English： （汉译英）我们提供各种热饮、热巧克力、咖啡、茶、热奶、可可,您要哪种?We serve hot drinks： hot chocolate, coffee, tea, hot milk and co
