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1、English for Service Industry Receiving Reservation I . Teaching content: Receiving Reservation II. Teaching aims：1) Collect more new words and expressions.2) To grasp the pattern drills of receiving reservation.III. Teaching methods: 1) Task-based teaching and learning.2) Cooperative learning.3) Dis
2、cussionIV. Teaching steps:Step 1 Leading-in The reputation of a hotel depends on three things: rooms, food and beverages and service. All employees should realize the importance of correct, prompt, and polite service. Knowledge, training, experience and courtesy are necessary for a good job. Waiters
3、, waitresses and bartenders can play an extremely important role in creating a pleasant atmosphere, which is one.Step 2 Warm-up What information should you learn when you accept telephone reservations?Step 3 Reading Step 4 Explaining1) How many persons are there in your party, sir/madam?How many多少，其
4、后接可数名词的复数形式，How much 多少，其后接不可数名词。e.g How many students are there in your class? How much money does it cost?2) May I known your name? / Can I know your name? 一种更为委婉的表达方式。3) Im afraidIm afraid I cannot go with you.4) guarantee vt. / grnti:/ 担保、保证、管保I guarantee that he will go Step 4 practicing 汉译英 (W
5、aiter=W Guest=G)W; 下午好，美佳宾馆。 我能为你做点什么？ G： 下午好。 我想为今晚七点预定餐桌。 W： 你们一行几人？G： 三人，我想预定靠近窗的餐桌。W： 可以。你能告诉我你名字吗？G: Joe EdwardW： 先生，该怎样拼写？G; J-O-E, Joe. E-D-W-A-R-D, EdwardW: Edward先生， 靠窗的三人桌，今晚七点，对吗？G： 对。W: 谢谢你，先生。到时见。Step 5. HomeworkComplete the dialogue:a. Princess Restaurant. b. Thank you for calling us.c
6、. May I have your name, sir, please?d .Its western When will you arrive?e. Chinese food or western food.?f. Where would you like your table?(Waiter=W Caller=C) W: , Good morning! Can I help you? C: Yes, I would like to book a table for four for next Wednesday, December 23. W: Certainly, sir. . C: At
7、 8:30 on next Saturday evening. W: And what type of food is it going to be, . C: Western. W: C：Please book it under the name of Mr. Watson. W: So its Mr. Watson. a table for four for the evening of the next Saturday, food and you are coming at 8:30. C: Thats right.W: , We look forward to your visit.
