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1、Unit 4 At the Hotel 在酒店Special Terms 专业词汇 hotel 饭店commercial hotel 商务饭店 resort hotel 旅游胜地饭店 apartment hotel 公寓饭店 Luxury (5-star) 五星 High comfort (4-star) 四星 Average comfort (3-star) 三星 Some comfort (2-star) 二星Economy (1-star) 一星 reception 接待处front desk 前台 housekeeping department 房务部，管家部food and beve
2、rage department 餐饮部 entertainment department 康乐部resident manager 住店经理 duty manager 值班经理 lobby manager 大堂副理 supervisor 主管 captain 领班cashier 收银员, 出纳员 receptionist 接待员floor attendant 楼层服务员 room maid 打扫客房旳女服务员 bellboy，bellman 行李员reservation 预约；预订book 预订vacancy 空房vacant room 空旳房间room rate 房价 voucher 凭证，券
3、single room 人房 double room 双人房twin room 双床间triple room 三人房suite 套房 lobby 大堂 banquet room 宴会厅 restaurant 餐厅 coffee shop 咖啡厅 cafeteria 自助餐厅 health center 健身房 sauna 桑拿浴室 massage parlor 按摩室 beauty parlor 美容室 barber shop 剪发室 tennis court 网球场 bowling alley 保龄球场 billiard room 桌球室 mahjong and chess room 棋牌室
4、 souvenir shop 纪念品商店 fire exit 火警出口 bathroom （客房内旳）洗澡间shower 淋浴 shower curtain 浴帘shower head 淋浴喷头toilet 抽水马桶 refrigerator 电冰箱 Pay-TV 收费电视 safe-box 保险箱wall lamp 壁灯 television remote control 电视遥控开关discount 折扣service charge 服务费extra charge 额外费用sold out 卖完了fully booked 全被订满check in 入住 check out 结帐离店，退房
5、arrival time 抵达时间departure time 离开时间 settle accounts 结帐key card 钥匙卡 laundry service 洗衣服务 laundry list 洗衣单 laundry bag 洗衣袋 laundry charge 洗衣费 express service 快洗服务dry cleaning 干洗 press 烫衣服 express service charge快件收费50% 加收50% blouse 女上衣 coat 女短大衣 dress 连衣裙 panties 女短裤 nightdress 女睡衣 underpants 男短裤 paja
6、ma 男睡衣 shirt 男衬衣 jacket 外套，短上衣zipper 拉链 button 纽扣clothes hanger 衣架 hair dryer 干发机shoe shining paper 擦鞋纸towel 毛巾 toothbrush 牙刷toothpaste 牙膏shampoo 洗发液shower cap 浴帽cotton swabs 棉签 toilet soap 香皂 toilet paper 卫生纸情景对话4. Asking for Hotel Services 规定店内服务 Scene 1 （A: Floor Attendant; B: Tourist）A: Housekee
7、ping. May I come in? B: Yes, come in. A: Good evening, sir. Did you call for service？ B: Yes. The air conditioner doesnt work. A: Im sorry, sir. A repairman will come and check it right away. B: One more thing. Do you have larger size slippers than the ones that I have in my room? They are too small
8、 for me. A: Im not really sure, sir. But Ill try and see if I can get you a pair of larger ones. Anything else I can do for you? B: I need a couple more of clothes hangers. A: Ill fetch you some right away. Is four hangers enough? B: Yes. Thats more than enough. Thank you. Scene 3 （A: Head waiter of
9、 the Room Service; B: Tourist） A: Room service. May I help you? B: Yes. Id like to have my breakfast in my room tomorrow morning. Could you send it here? Im in Room 1512. A: Certainly, sir. We provide very good room service. What would you like? B: Id like to have a full breakfast. A: What kind of j
10、uice would you like? B: Orange juice. A: Would you like sausage, bacon or ham? B: Sausage, please. A: How would you like your eggs, sir, Fried or boiled? B: Two fried eggs, sunny-side up. A: Very well, sir. So thats orange juice, sausage and eggs, sunny-side up. B: Thats right. By the way, is there
11、any other way to have room service? A: Yes, sir. Just check the items you would like for breakfast in your doorknob menu, mark down the time and hang it outside your door before you go to bed. A: But what should we do with the dishes when we finish our breakfast? B: Please leave them outside your room. The waiter will come to collect them. A: I see. Thank you very much for your service.
