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1、Uint5II. Basic Listening Practice1. ScriptW: I bought a camera from your store. Heres my receipt. I know its just warranty period, but the camera hasnt worked properly for some time, and now its not focusing at all.M: Were sorry youve has problem with one of our cameras. I t seems that the camera ha
2、s suffered some damage, but youve been a regular customer, and wed like to look after this problem for you. Ill just give you a replacement.Q: What will the man do?2. ScriptW: Were upright all our staff equipment, and well need 50 laptops are 1st of next month. In the past Ive always found of your p
3、rices to the best.M: Youre right about that, we do have the lowest prices in the country. Wed be glad to fill your order. Just send me the specs for each, and Ill send you a quote that Im sure you will take.Q: What does the man mean?3. ScriptW: We ordered 50 from your company, but on the invoice I s
4、ee theres an extra charge for shopping. I thought shipping was included in the quote.M: Shipping is included; there must be a mistake on the invoice. Ill straighten on the mistake and send you a new invoice.Q: Which of the following is true?4. ScriptM: This was s time-sensitive document! Theres no p
5、oint in delivering it three hours late!W: Im sorry, sir. Perhaps I could connect you to our complaints department if you wish to take it further.Q: What is true of the document?5. ScriptM: We were very surprised to receive such bad service from a company weve done business with in the past. So now w
6、e have this problem, and Id like to know what youre going to do about it.W: I think this is the result of a breakdown in communication, and we need to look at our communication methods both internally and externally. Obviously we want to keep our clients happy, and unfortunately weve fallen short th
7、is time. Im here to make sure it wont happen again.Q: What is the reason of the problem, according to the woman?Keys: 1.C 2.D 3. A 4.B 5.CIII. Listening InTask 1: Attending a Business ReceptionScriptChris: Ive been looking forward to this reception for weeks. I cant wait to get sure of my own leads.
8、 You know, start making new connections.Nora: Smart thinking. But what are you going to do with all those brochures?Chris: The party ends at two, I figure I can have them all distributed by one-thirty,Nora: No, no, no, no. Let me clue you in. Those brochures will make you look like a green hand.Chri
9、s: What should I do then?Nora: Hand out business cards. Thats the way to do it.Chris: I dont understand whats wrong with these brochures about our company.Nora: This room is going to be filled with potential clients, but there is an unwritten law; you leave your work at the door. Chris: But how am I
10、 supposed to get anything of this if we cant talk business?Nora: You have business cards. Get out there and exchange cards. Just get a card for a card.Chris: Then follow up on Monday?Nora: You catch on quick. Lets split up so we can cover more ground.Chris: Great idea. This is going to be a piece of
11、 cake. Ill meet you back here at two.Chris and Nora are going to a reception. Chris is eager to making new connections. As the party ends at two, he intends to have all those brochures distributed by one- thirty. But Nora disagrees, saying that those brochures will make him look like a green hand. S
12、he advises him just to hand out business card and leave his work at the door. But Chris wonders how he can get anything out of this if she cant talk business. To this, Nora insists that he should just get a card for a card. Chris catches on quickly and knows that he can hand out business cards now a
13、nd follow up on Monday. Finally, Nora suggests splitting up so that they can cover more ground. Chris feels it will be a piece of cake and promise to meet her back there at two.Task 2: Too Clever to Be WiseScriptOnce there was a Scottish accountant. The business has been in the family for generation
14、s and generations. Over time, with the countless clients that had gone in and out of the office, the marble step in front of the building had developed a big, deep dip in it from all the wear and tear.The accountants friends kept telling him that he had better get it replaced; otherwise hed be sued
15、if anyone ever slipped and fell.Reluctantly, the accountant called a stonemason to get a quote for the repairs. When the stonemason got there, the accountant demanded a price for a new step.“Ah, big job,” said the e stonemason, “But I suppose I could give you a new step for a hundred pounds.” The ac
16、countant was stunned. “Are you crazy, man? I cant pay you a hundred pounds!” Thinking about it for a second, he turned to the stonemason and asked, “What would you charge me to dig up the step and turn it over so that the worn part is in the ground and Id get a new square step?” The stonemason hesitated, “20pounds.”“Do it!” Demanded the accountant, “And
