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1、 WORD 诺富特海润酒店员工手册Employee Handbook of Novotel Beijing West目录Foreword 前言Mission Satement 企业宗旨Welcome Message from the General Manager 总经理欢迎辞CHAPTER 1. Accor/AAPC Presentation第一章 雅高集团简介/雅高亚太集团简介NOVOTEL WORLDWIDE诺富特简介NOVOTEL BEIJING WEST诺富特海润酒店简介CHAPTER 2.Professionalism at all levels and the Accor val
2、ues第二章雅高集团饭店管理的全方位职业化表现与雅高品质CHAPTER 3.General terms and conditions of employment第三章诺富特海润酒店员工聘用条例WB3.1Recruitment guideline员工聘用指南3.2Probation period 员工试用期3.3Working hours,rest days & overtime 工作时间、休息日和超时工作3.4Basic Salary 基本工资说明3.5Extra month Salary 年终双薪3.6Time card & swipe card 考勤卡的使用规定3.7Attendance
3、出勤的要求3.8Staff uniform 员工工作服3.9Transfer. promotion & demotion 调岗、晋升和降职3.10Resignation/Termination 辞职/辞退3.11Renewal of employment contract 合同续约3.12Exclusive service and entire time 限制兼职工作之规定3.13Change of personal particulars 个人情况变更说明CHAPTER 4.Employee Benefits第四章员工福利4.1Duly meals免费工作餐4.2Statutory Holi
4、days 法定节假日4.3The Ladys Day妇女节假4.4Annual Leave 年假4.5Matrimonial Leave 婚假4.6Maternity Leave 产假4.7Compassionate Leave 丧假4.8Home Leave探亲假4.9Public Leave公假4.10Work Injury工伤4.11Medical Benefits 医疗福利4.12Hospitalization Leave 住院4.13Prolonged medical Leave 医疗期4.14Leave without Pay 事假4.15Year end Bonus 年终奖4.1
5、6Incentive 奖金4.17Awards 员工奖励4.18Training 员工培训4.19English Allowance 英语津贴CHAPTER 5.Hotel Rules & Regulations第五章诺富特海润酒店员工必须遵守的各项管理规定5.1Name Badge 员工工牌管理规定5.2Employee ID card 员工工作证管理规定5.3Employee entrance & exit 员工通道管理规定5.4Time card & daily time sheet 员工考勤管理规定5.5Personal visit 员工接待私人来访的管理规定5.6Personal c
6、alls 员工接打私人的管理规定5.7Smoking 员工在店吸烟的管理规定5.8Washroom 员工使用客用洗手间的管理规定5.9Use of lifts/elevators 员工使用电梯的管理规定5.10Loitering 员工不允许在店闲逛的管理规定5.11Lost & Found items 失物招领5.12Theft 员工不允许偷窃酒店物品的管理规定5.13Eating/Drinking 员工不允许在岗上吃东西的管理规定5.14Drunkenness/under influence of Alcohol 员工不允许在岗上醉酒的管理规定5.15Personal pager & Han
7、dphone 员工配带私人传呼机和手机的管理规定5.16Confidentiality 员工必须遵守酒店制度的管理规定5.17Health & Safety at work 员工安全工作的管理规定5.18Types of Misconduct 违纪类别5.19Structure of Disciplinary Action 纪律处分的结构5.20General Guidelines 总方针5.21Grievance procedure 员工进行申诉的程序CHAPTER 6.Staff Responsibility第六章员工职责规6.1Staff uniform 员工个人工作服的保管和使用6.2
8、Personal hygiene 员工个人卫生规6.3Personal grooming 员工个人仪表仪容规6.4Posture 员工个人体态规6.5Attitude 员工工作态度要求6.6Cleanliness 员工工作环境规6.7Punctuality 员工守时准则6.8Effcient and prompt service 员工工作效率和服务效率的要求CHAPTER 7.Employee Facilities第七章员工设施介绍7.1Staff dining room 员工餐厅7.2Staff locker & staff locker room 员工更衣柜和更衣室7.3Staff not
9、ice board 员工布告栏7.4Staff activity area 员工活动区域CHAPTER 8.Emergencies-what you should do in case of-第八章紧急事故处理一旦遇有紧急事故，您该这样做8.1Fire火灾8.2Accident 意外事故8.3Breakdown of lifts/elevators 电梯故障Appendix Personal Grooming Standard For Male附录 员工个人仪表准则(女)Personal Grooming Standard For Female员工个人仪表准则(男)Appendix Emplo
10、yee Handbook acceptance附录 .接受员工手册协议FOREWORD前言This Employee Handbook is designed to give you an overall insight and understanding of working in NOVOTEL BEIJING WEST.本员工手册旨在使您对诺富特海润酒店有一个全面的认识和了解。The Management reserves the right to amend any part contained in this handbook. Any amendment should be rev
11、iewed and approved by the hotel Labor Union and the Staff Representative Meeting before it can take effect and be implemented. Where any point in this handbook differs from the notices, circulars that the Hotel may issue from time to time, the latter will take precedence.诺富特海润酒店管理层有权对本手册的容进行修改与调整，并经
12、酒店工会和职代会审议通过后方能生效实行。今后酒店颁布的任何管理条例有与之相驳之处，均以后者为准。The Chinese version of this handbook will be deemed as the base for implementation, mediation and arbitration.本员工手册以中文文本为今后执行、调解、仲裁的标准和依据。MISSION STATEMENT企业宗旨THE NOVOTEL BEIJING WEST WILL BE RECOGNISED BY ITS GUESTS LOCALLY, DOMESTICALLY AND INTERNATI
13、ONALLY AS FIRST CLASS LUXURY HOTEL AIMED AT THE UPPER END OF THE BUSINESS AND LEISURE TRAVEL MARKET.诺富特海润酒店致力于商业和旅游娱乐市场的最高目标，将被当地与国外客户公认为第一流的豪华酒店。THE HOTEL WILL OFFER UNIQUE AND DISTINCTIVE CHARACTER AND CHARM，WITH STANDARDS OF SERVICE AND FACILITIES THAT REFLECT A GENEROSITY OF SPIRIT , ELEGANCE AN
14、D SOPHISTICATION.酒店将以其独特的品质和魅力，提供标准的服务和设施，反映慷慨、优雅和成熟的精神。THE HOTEL WILL COMBINE THE FRIENDLINESS OF THE CHINESE PEOPLE AND EXPERIENCE OF ACCOR HOTELS TO DELIVER A HIGH AND CONSISTENT SERVICE PROMISES TO ALL GUESTS酒店将中国人民的友好精神与雅高集团的酒店管理经验相结合，为所有宾客提供始终如一的高质量的服务。OUR SALES AND MARKETING TEAM WILL BE COMM
15、ITTED TO MAXIMIZING REVENUE WHILST GAINING RESPECT AMONGST COMPETITORS AND THE LOCAL COMMUNITY.我们的销售和市场队伍也将在取得最大利润的同时获得同行和当地社团的尊重。OUR STAFF WILL BE PROUD TO WORK IN AN ENVIRONMENT THAT IS BOTH SUCCESSFUL AND EFFICIENT AND CONDUCTIVE FOR CAREER ADVANCEMENT WITHIN ACCOR HOTELS.我们的员工将以能够在雅高集团酒店富有成就的、高效的并有助于其职业发展的工作环境中任职而骄傲。THE OWNERS WILL BENEFIT FROM OUR COMMITMENT THROU
