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1、1. What is ITSM (Information Technology Service Managementjbased on your online search results from baidu and Google?ITSM con cer ns on the service provided to the customer and sta nds in the perspective of customer to con sider the whole system , to think about the simple and easy in terfaces, the
2、frie ndly GUI, to evaluate the service offered, and to estimate its con tributi on to the customers bus in ess.2. What is your understanding on Service Science?Service Scie nee is a scie nee which focus on how to provide service to customers.3. Why its saGbogle as a Service?As a search engine compa
3、ny, Google provides services covers almost every aspects of our daily life. services as Gmail, Cale ndar, Address Book, Website Publish ing, In sta nt Messag ing, Blogger.4. How could you effectively measure the benefits of an IT service from the service-profit triangle?User perception is the true m
4、easure of IT service from the service-profit triangle, they rely upon IT services to accomplish their goals, tasks, missi on s. It makes sense the n that exam ining a users ability to accomplish their job or missi on is the most pure and represe ntative measure of IT Service quality from a bus in es
5、s perspective.U21) What could be the major differe nces betwee n UNIX and Windows? (hint: on li ne search ing)UNIX is safe, preve nti ng one program from access ing memory or storage space allocated to ano ther, and en ables protecti on, requir ing users to have permissi ons to perform certa in fun
6、cti ons.windows uses a GUI and UNIX does not. In Windows one uses the click of a mouse to execute a comma nd where as in UNIX one must type in a comma nd.UNIX is much better at han dli ng multiple tasks for a sin gle user or for multiple users tha n win dows.2) What is incremental backup in Data Bac
7、kup and Recovery management?An in creme ntal backup in cludes only those things that have cha nged since the previous backup and saves those things into a separate, additi on al, backup file or locati on.3) Who needs SaaS and why?For Saas could decrease ban dwidth and does not n eed professi onal co
8、mputer or IT kno wledge, the IT providers serve their customers by in ter net.4) What may be the major challenges to the software development while designing software as a service?Upfront design and development requirements are greater with SaaS than with traditional software delivery models.U31. Wh
9、at are the limitations whe n applyi ng RFID tech nology in IOT?The Recog niti on accuracy of FRID, the study of antenna freque ncy of RFID, the tag costs of RFID is too high, lack of in ter nati onal sta nders, lack of professi on als.2. What might be the pros and cons of Cloud Computing?Pros:1. che
10、ap, save space,rosourse and mon ey.2.I mprove quality of services and deliver new services that help the bus in ess grow and reduce costs3.ln crease ability to quickly deliver new services to capitalize on opport un ities while containing costs and managing riskCons:1. Risk and migrati on cost may b
11、e too high2. Risk of security.3. Based on the evolution of Cloud Computing, what should be the key features ofnextgeneration network in your opinion?It is the con verge nceof service provider n etworks that in cludes the public switched teleph one n etwork (PSTN), the data n etwork (the In ter net),
12、 an d, i n some in sta nces, thewireless n etwork as well.4. Why smarter computing would be needed for the enterprise organization?smarter comput ing Customer Issues contains：SecurityData and Applicati on In tegrati onData and Applicati on PortabilityGover nance / Man ageme ntMeteri ng / Mon itor in
13、gDesigned for data: companies are challenged to harness all available information. In fact, almost all CEOs want better in sight through bus in ess in tellige nee and an alytics.Tuned to the task: match ing workloads to systems that are optimized for the workloads characteristics.Man aged with cloud
14、 tech no logies: smarter computi ng is an opport un ity to reinvent IT which helps evolve data cen ter capabilities to reduce costs while improv ing service delivery.U4I. Withoutarc/fecfu/e vision, what difficulty you may run into while desig ning e-Bus in ess systems as IT services?Architecture vis
15、i on can also desig n the pla n for the whole developme nt of the desig n, the builders can stick to the visi on without being in a mess.Cant Ide ntify architecture docume nts which describe the correct aspects of an architectureNot be able to participate in architecture reviews and identify flaws i
16、n architecture representations2. What should be the job respo nsibility of an IT Architect?The architect acts to tra nslate betwee n the problem doma in con cepts of the clie nt and the soluti on doma in con cepts of the builder. Great architects go bey ond the role of in termediary to make a visi on ary comb in ati on of tech no logy and purpose that exceeds the expectati on of the builder o
