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1、开锣网 http:/ 专业外贸B2C电子商务平台卖家交易常用回复沟通模板 本文来源：开锣网 http:/ 模板一（收到订单后留言）：Dear xxx,Thanks for placing an order with us. We will ship out your order within next 3 days by xxxx(物流公司). If you have any problems concerned, please feel free to contact us. Your advice will be appreciated.Best regards 模板二(发货后留言.告知用
2、户追踪信息)：Dear xxx,Its a pleasure to tell you that your order has been shipped out by xxx(物流公司)， it will take xxx days to arrive.The tracking No. :xxxxxxxx (物流单号)Tracking Link: xxxx （物流地址）You can check the updated info about your order by clicking the tracking link in 2days.We will also keep tracking y
3、our order and make sure accurate delivery. We will inform you in the first time if there is any delay of delivery.If you have any problems concerned, please feel free to contact us.Best regards 模板三(客户30天后仍然没有收到包裹的留言）：Dear xxx,This is xxx, I am sending you this message to update the status of your or
4、der. The information shows the parcel has not arrived in your country. Wed like to apologize that the shipment is much slower than usual. Hope it may not cause big trouble to you. We will keep tracking your order all the time. Once we find recent update, we will inform you.If you have any problems c
5、oncerned, please feel free to contact us.Best regards 模板四（货物到达海关后，提醒货运相关进展）：Dear xxx, This is xxx, I am sending you this message to update the status of your order. The information shows it has been handed to customs on xxxx(时间). Tracking No.:xxxxx . You can check it from this link:xxxxxx .You may g
6、et it in the near future. Wed like to apologize that the shipment is much slower than usual. Hope it may not cause big trouble to you. We will keep tracking your order all the time. Once we find recent update, we will inform you.If you have any problems concerned, please feel free to contact us.Best
7、 regards 模板五（货物达到邮局, 提醒买家取货）：Dear_, Thanks for buying our item_. With this email, we would like to confirm whether youve received the parcel?It came to our attention that shipment status shows your item has arrived at local post office. Please be reminded to pick up your parcel at the appointed post
8、 office within the given deadline. Hope you like the item sincerely.If you are satisfied with our products and service, please leave a positive feedback to us. Your recognition is our motivation in developing our business as well as serving you even better.If you have any problems, please feel free
9、to leave message or contact us via Trade Messenger.Regards 模板六（评价模板）：给客户评价时的模板： A good buyer, thank you very much for your order, I hope we will have a long-term cooperation. Please dont hesitate to contact us if theres anything that I can do for you. Best regards. 1. 好评客户留言模板：Dear xxx, I am so plea
10、sed and grateful that you gave us a good feedback/you are satisfied with our products and service, an attractive discount or a free gift will be offered to you when you place an order next time. We are looking forward to cooperating with you next time.Best regards 2. 中评客户留言模板：道歉：Dear xxx, I feel so
11、sorry for making all the inconvenience/the quality issue/delay in delivery/that you are not satisfied with our product xxx and service.解释原因：提出解决办法：In order to express my sincere apologies, a good discount or a free gift worth $xx will be offered to you when you place an order next time. Thank you so
12、 much for your suggestions and comments; hope we will have a long-term cooperation. Please dont hesitate to contact us if theres anything that I can do for you. Best regards. 3. 差评客户留言模板(同中评）：在中评的基础上增加：I know you are not satisfied with the item(s) xxx /service received this time, but would you mind
13、revising the negative feedback this time. I think we can fix this unhappy transaction in a better way. If you agree, we can give you a huge discount when you place an order next time and give priority in delivering your order. If you dont agree, could you please provide us some suggestions for our f
14、urther improvement? Let us apologize to you again for all the inconvenience. Thank you very much. Best regards. 4. 客户未评价：Dear xxx,Thanks for placing an order with us. We have heard that you have confirmed the order. I hope you are satisfied with our products and service. We would appreciate it if yo
15、u can give us a positive feedback, for feedbacks from our valued customers are very important to us.I hope we will have a long-term cooperation. Please dont hesitate to contact us if theres anything that I can do for you.Thanks.Best regards. 模板七（发错货物，漏发货及时提醒客户）：Dear xxx,Thank you for placing an order with us. We are sorry to tell you that our warehouse staff forgot to send xxxx(缺货名称) to you. Here are three appropriate solutions, one is that we suggest we send you xxxxx(缺货名称) once again if you are not in an urgent need of it, but it will take xxx d
