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1、一、情景：顾客银行取10000元人民币,银行职员请他出示有关身份证明和填写取款单,并输入帐户密码.顾客起初输错了密码,但后来想起来了.银行职员询问顾客需要什么面值的货币.顾客告知职员他要5000元百元面值的钞票,3000元五十面值的钞票,其余的要小面值的钞票A:Hello,what can I do for you?B:Id like to withdraw 10000 RMB ,here is the withdrawal slip.A:Ok,please enter your code number.B:Ok.A:Sorry,the code number is wrong.B:Oh,Im
2、 sorry. Let me see,maybe I can give you another number.A:Its correct now.By the way, how do you want your money?B:Please give me 5000 RMB in one-hunder nots and 3000 RM B in fifty nots and the other in small nots.A:No problem.Here you are.B:Thank you.二、Cue Card B (for Student B)Situation : You are t
3、he bank clerk and is receiving your customerYou are going to :Introduce the current accounts and fixed accounts for individuals ;Give some advice to your customer ;Ask the customer to fill in the application form and show his/her ID card.提示卡B（给同学B）情景：你是银行职员，正在接待一位顾客。你要给顾客介绍个人活期存款和定期存款，并且给她提供建议。然后请顾客
4、填写申请表并向他出示他的账号。这个翻译是对的，但是最后一句，不是“并向他出示他的账号”而是要求客人出示他/她自己的身份证。（ID卡，也可以是身份证明文件）三、Cue Card B(for student B)Situation :After tourism ,you come to the bank to exchange the moneyYou are going to :Express your purpose and ask the current exchange rate ;Fill in the exchange memo ;Check the money and keep th
5、e exchange memoA：Good morning ，sir，Can i help you？B：I want to exchange the money.How about the current exchange rate ?A:OK,sir.the current exchange rate is .and you need to fill in the exchange memo if you want to exchange money,here you are.B:Ok.thank you.1 问答 DIALOGUEClerk: Hello, what can I do fo
6、r you?（Yes?）职员：您好，请问您要办理什么业务？Customer: Please tell me my balance.顾客：请帮我查询一下帐户余额。职员：您讲慢些好吗？Clerk: please speak slowly.Clerk: Please write it down on the paper.职员：您用纸写下来好吗？Clerk: Yes, sir（miss）,wait a moment please.职员：好的，先生（小姐），请稍等。Clerk: Your balance at the bank is RMB 5,000.职员：您在本行的帐户余额是人民币5000元。Cus
7、tomer: My magcard does not work, please take a look.顾客：我的银行磁卡出现故障了，能帮我看一下吗？Clerk: No problem, the magcard is locked, show me your passport, I will help you out.职员：问题不大，您的银行磁卡被锁住了，请出示护照，输入密码就可以给您解开。Clerk: The magcard need more magnetism, it is ok now.职员：您的银行磁卡需要加磁，现在加好了。Customer: I want to close my a
8、ccount with you.顾客：我想结束在你们这儿的帐户。Clerk: Please go to the number 6 counter.职员：请到6号柜台办理.Clerk: Please go to the open counter.职员：请到大厅开放式柜台办理。Clerk: Please take a seat over there for a moment; our client manager will help you.职员：请先在大厅休息一下，马上会有客户经理来帮助您。Customer: I would like to, thanks.顾客：好的,谢谢。2 存款 DEPOS
9、ITClerk: How much cash do you plan to deposit in your account?职员：您有多少钱要存入呢？Customer: I want to deposit 300 yuan in my account.顾客：我想在我的户头上存300元。Customer: Please tell me the procedure for opening a savings account.顾客：请告诉我开个储蓄帐户需要什么手续。Clerk: Please fill in the depositing form, the sum of money，your nam
10、e, address and professional unit.职员：请填张存款单，写明数额、姓名，地址和工作单位。Clerk: Please fill in your name, the number of the certificate and your telephone.职员：请写上您的姓名、证件号码和联系方式。Clerk: Words and figures differ.职员：您填写的文字与数字不符。Clerk: Signatures differ.职员：您的签名有误。Clerk: keep your receipt please.职员：请收好单据.Clerk: Here is
11、your passbook. Please bring it back when you deposit or withdraw money any time you like.职员：这是您的存折，以后存取款时请带来。Clerk: Keep the passbook (magcard) well and inform us whenever you lose it.职员：请保管好存折（银行卡），若遗失请告诉我们。Customer: Thank you very much.顾客：非常感谢。Clerk: Not at all.职员：不客气。3 取款 DRAW Clerk: yes?职员：您好.Cu
12、stomer: excuse me, Can you help me?顾客：对不起，能帮我个忙吗？Clerk: it is my pleasure. Please tell me what I can do for you.职员：很高兴为您效劳，请告诉我能为您做什么。Customer: I want to withdraw 8000RMB from my deposit account.顾客：我要从我的帐户支取8000元人民币。Clerk: Sorry, no sufficient balance, the balance is 6000 RMB.职员：对不起，您户头中没有足够的余额，只有60
13、00元。Customer: I want to withdraw5000 RMB.顾客：取5000 RMB好了。Customer: I want to draw 10，000-dollar and 30，000 RMB.顾客：我从卡上取1万美金和3万元人民币。Clerk: Please show me your passport。职员：请出示护照。Clerk: password please.职员：请输入密码。Clerk: please sign your name.职员：请签名。Clerk: please check carefully.职员：请清点一下现金.Customer: Thank
14、you very much.顾客：非常感谢。Clerk: Not at all.职员：不用谢。4兑换 EXCHANGECustomer: Can you change me some money, please?顾客：能否请你给我兑换一些钱？Clerk: What kind of currency do you want to change?职员：要换哪种货币？Customer: Please change some RMB from my U.S. dollars account.顾客：请帮我把帐户里的美圆兑换一些人民币。Clerk: Please tell me how much you want to change.职员：请告诉我你要换多少。Customer: Please change 3000 RMB.顾客：我想兑换出3000人民币。Clerk: Take Cash or deposit in your card (passbook)?职员：请问您兑换后要取走人民币现金还是存入卡（折）里？Customer: Id like to take cash (deposit in the card).顾客：我想取现金。（我存到卡里）Customer: Whats the exchange rate today?顾客：今天的兑换率是多少？Clerk: If you
