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1、1. 早上好/下午好/晚上好，先生/小姐！欢送光临*，请问有什么可以帮到您！Good morning/afternoon/evening, Sir/Madam! Welcome to our hotel, how may I help you? 2. 请问您有预订吗？Do you have a reservation, please?3. 请问是以什么名义预订的？For which mane with the booking, please?4. 能麻烦您出示一下证件吗？May I see your passport, please?5. *先生/小姐，请您稍等片刻，我马上帮您查询！Just
2、moment, Sir/Madam, Ill check it for you right away!6. 请问您怎样支付住宿押金？付现还是刷卡？How will you make the deposit, in cash or by credit card?7. 这是您的证件和信用卡，请你保管好！Here is your passport and credit card, please keep it!8. 祝您入住愉快！Enjoy your stay with us!9. 入住期间您有任何需要您都可以随时拨打总台 6688！Is there anything I can do for yo
3、u, do let me know! The reception desk extension is 6688, well always at your service!10. 请问您是那间房？借用一下您的房卡！May I have your room card/key, please? 11. 您请坐，楼上帮您查个房！Have a seat, please! Wait for a minute, please! 12. *先生/小姐，请问房间迷你吧有消费吗？Excuse me, Sir/Madam, is anything from the Mini-Bar?13. 这是您的账单，请您过目一
4、下，如果没有问题的话，请您左下角签字确认！Here is your bill, please check it, if it is correct, please signature!14. 这是您的找零及发票，请您清点一下！Here is your charge and bill, please check it!15. 请问，行李物品都带齐了吧？没有遗落下什么贵重物品吧？Is there any belongs in the room?16. 非常感谢您入住雅栢花园酒店，祝您旅途愉快！Thank you for your stay with us, have a nice day!17.
5、早上好/下午好/晚上好，总台！请问有什么可以帮到您！Good morning/afternoon/evening, Reception, may I help you?18. 不好意思，这边听不清楚，您能在大声一点吗？Im so sorry, Sir/Madam, I cant hear clearly, can you speak more slowly/loudly, please?19. 不好意思， 占线/ 无人接听，请问您是否需要留言，还是您稍后再拨！Im sorry, the line is busy now/there is no response, would you like
6、to leave a massage or call later?20. 对不起，这个我不是很清楚，我帮您去了解一下情况，稍后再答复您，好吗？Im so sorry, I cant understand, Ill call the manager to help you, please wait a minute, Ill call you back!21. 对不起，让您就等了！Sorry to keep your waiting!22. 真的很抱歉，给您添麻烦了！Im sorry to interrupt you!23. 谢谢您的理解！Thank you for your understanding!24. 我是酒店大堂副理，很快乐能为您效劳！Im an assist-manager of the hotel, nice to meet you, how may I assist you?25. 有任何需要帮助的，您随时吩咐，在我权限范围内的我一定帮您办到，就算是我办不到的，我也尽量帮您向领导申请！Is there anything I can do for you, do let me know! Ill try my best to help you!
