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1、人教版英语精品资料（精修版）Unit 5课下能力提升(二十).阅读理解Millions of people pass through the gates of Disneys entertainment parks in California, Florida and Japan each year. What makes these places an almost universal attraction? What makes foreign kings and queens and other important people want to visit these Disney pa
2、rks? Well, one reason is the way theyre treated once they get there. The people at Disney go out of their way to serve their “guests”， as they prefer to call them, and to see that they enjoy themselves.All new employees, from vice presidents to parttime workers, begin their employment by attending D
3、isney University and taking “Traditions ”. Here, they learn about the companys history, how it is managed, and why it is successful. They are shown how each department relates to the whole. All employees are shown how their part is important in making the park a success. After passing “Traditions ”，
4、 the employees go on to do more specialized training for their specific (具体的) jobs. No detail (细节) is missed. A simple job like taking tickets requires four eighthour days of training. When one ticket taker was asked why it took so much training for such a simple, ordinary job, he replied, “What hap
5、pens if someone wants to know where the restrooms are, when the parade starts or what bus to take back to the campgrounds？. We need to know the answers or where to get them quickly. Our constant aim is to help our guests enjoy the party.” Even Disneys managers get involved in the daily management of
6、 the park. Every year, the managers leave their desks and business suits and put on special service clothes. For a full week, the bosses sell hot dogs or ice cream, take tickets or drive the monorail, and take up any of the 100 jobs that make the entertainment park come alive. The managers agree tha
7、t this week helps them to see the companys goals more clearly. All these efforts to serve the public well have made Walt Disney Productions famous. Disney is considered by many as the best mass service provider in America or the world. As one longtime business observer once said, “How Disney treats
8、people, communicates with them, rewards them, is in my view the very reason for his fifty years of success . I have watched, very carefully and with great respect and admiration, the theory and practice of selling satisfaction and serving millions of people on a daily basis, successfully. It is what
9、 Disney does best.”1The first day they come to Disney parks, all new employees _.Abegin by receiving onthejob trainingBmust learn several jobsCbegin as ticket takersDhave already attended Disney University 2.Each year, managers wear special service clothes and work in the park to _.Aset a good examp
10、le to employees Bremind themselves of their beginnings at DisneyCgain a better view of the companys objectivesDreplace employees on holiday3.Which is the following is NOT true according to the passage?ATourists learn the history of Disney in its entertainment parks.BDisney attracts people almost fro
11、m all over the world.CParades are regularly held in Disneys entertainment parks.DDisneys managers are able to do almost all kinds of work in the Disney parks.4.How long does it take to train employees for a simple job like taking tickets?AA week. BFour weeks.CThirtytwo hours. DEight hours.任务型阅读I was
12、 heading home after a long day at work, and I was tired and looking forward to getting home. Coming down the stairs into the station, I saw a lady. 1._ As she was speaking another language, and it was evening rush hour, no one stopped for her.I said “Can I help you？” and she turned to me. Besides En
13、glish, all I really knew was “Do you speak French？” and “Do you speak German？” 2._ She kept saying and I finally caught a phrase I only recognized. She was a Russian. Then I took her to the map and started going through stations. I started with my own line. I went through the stations slowly, came t
14、o mine and she started nodding. 3._ She was telling me the name of her station.When we got off the train, it was dark. She looked around, not sure where to go. So I tried going through major street names to see if it would help. 4._ As she got closer to the street, she got excited, recognizing the n
15、eighborhood.When we got to her house, she wanted me to come in for a drink. I tried to explain I had to go home to my baby. She asked me to wait, came into her house and then came out with a teddy bear. 5._ I thanked her, got a big hug, and then went home.AShe was trying to talk to people.BI put my hand on her hand and just held it.CShe acted out showing it was for my baby.DShe recognized the name of a major street.EI realized what she had been saying earlier.FI told her my name and asked her to trust me.GShe tried to understand, and then shook her head.完形填空On August 17, 2013, a hunt
