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1、 TERMINOLOGY 酒店专业术语A:Adjoining Rooms: Two separate rooms with a common wall. 相邻房间Advance Deposit : Payment inadvance on an account prior to the guests arrival in order to assure a room.being held after 6:00pm and guarantee reservation. 预收定金Allowance : A reduction in the guests bill(folio) resulting
2、from either unsatisfactory service or a posting error. 调账Arrival Time: The day a guest is expected to register with the hotel.预抵日期Ambulatory Room: Room especially equipped for wheelchair patients. 残疾人房ASAP : As Soon As Possible 尽快Average Room Rate : The average number of dollars derived from the sal
3、e of rooms This is calculated by dividing total room revenue by the vumber of room sold.The rate should be net rate exclusive breakfast and room surcharges. 平均房价Availability: Denotes a conditional status of rooms .SPACK AVAILABLE means a room can be obtained through reservation or registration. 出租率B
4、:Back to Back: This is when one group is brought into the hotel just as another group is ready to depart 预抵和预离是同一间房Blocked : A reservation for which a specific room has been reserved. 所房Bucket Check : Verification that information on registration cards is identical to information of the computer. 挂牢
5、Booked : Reservations can only be accepted for a group or convention still holding open room blocks. 预定C:Call Accounting : Computer system that tracks guest telephone calls. 电话计费系统Cancellation Number : Number given to a customer who is canceling a guaranteed reservation.The number appears on the Com
6、puter Screen when a reservation is cancelled. 删除预定号码Check In : Refer to C/I. The formalitics attendant to arrival at a hotel including signing of registration card. 办理入住Chcek In Time : Hotel standard check in time is 14:00 ?Check Out : Refer to C/O. The formalities attendant to departure of the gues
7、t and the settlement of the account. 退房Check Out Time: Hotel standard check out time is 12:00noon.Only Priority Club Reward member entitled late check out till 14:00. the latest check out time is 16:00 which should approved by the hotel management.An late check out is approved, must be noted in the
8、departure time field. 退房时间City Ledger : A guests account that is no longer active in the Front Office but is still active in accounts receivable in the Accounts Department. 挂账 Cooperate Rate: A special discounted room rate offered to a person who is frequent hotel guest. Also referred to as the BUSI
9、NESS RATE. 公司协议价Commissioned Sales: Sales made by a travel agent to which the hotel must pay a commission for the booking. 回佣Complimentary Rate: A room provided to the guest at no charge.This is normally done as a promotion of business or good will. 免费房间 Confirmed Reservation: A reservation request
10、that is confirmed by telephone or mail prior to the guests arrival at the hotel. 确认预定Confirmation : Record of reservation information mailed to a guest . 确认函Connection Room : Two (2) rooms with a common door other than the hallway door. 连通房COT : Babys bed. 婴儿床D:Daily Count : Records the number or ar
11、rivals and departures and the total number of rooms to sell. 了解酒店当日房态Day Rate : A room rate for less than an overnight accommodation.Normally50% off the rack rate.For the cooperate day rate will be offered by Director of Sales. 当日房价Data Link : Enables two(2)computer systems to one another. 数据连接Depar
12、ture Date : The date the guest is scheduled to check out of the hotel 离店日期Deposit : A cashiers net receipts for the day. 押金Direct Bill : An account with a debit that is sent to the Accounting department for billing.These must be approved in advance by the Credit Manager. 入账DNA : A guest with a time
13、arrival reservation (6:00) who does not arrive.(Do Not Arrive) 有预定但客人未到Double Room : Two (2)people in a room. 可以两个人住的大床间E:Early Arrival : This term refers to the guest who arrives at the hotel before the scheduled check in time.Depending upon the availability of rooms of the guest will either be ass
14、igned a room or asked to check any bags and return at a later time when rooms are ready. 有预定但提前到的客人ETA : Estimated Time of Arrival 估计到达时间ETD : Estimated Time of Departure. 估计离店时间 F:F.I.T : Free Individual Traveler.A guest who comes to the hotel as a non-affiliated group member. 没有预定的客人（散客）Folio : Record of guest charges and transactions 账单Forecast : A weekly report that forecasts the next two (2) weeks percentage of occupancy.
