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1、服务质量英文自我评价服务质量英文自我评价篇一I July 20, 20xx - October 31, 20xx to Guangzhou City Phoenix hotel internship, this time I have a great harvest. Hotel service is a mixture of tangible products and intangible services, the hotel service quality evaluation criteria is the guests satisfaction. Guests in the buye
2、rs market should take the customer demand as the starting point of the marketing work, the lobby on behalf of the hotel and guests to meet the needs of the guests of the hotel services to accept complaints from customers to solve customer problems, is the hotels nerve center. It is based on these, t
3、he status and role of the lobby is particularly important.Although the front lobby is not the hotels main business sector, but the hotels market image, service quality and even management level and operating efficiency has a crucial impact. The Front Office is the crowning touch to hotel management.
4、 Through this in the Phoenix hotel close to four months of internship, I benefit greatly. The hotel is tantamount to a microcosm of society. The internship is undoubtedly for the near future into the community I provide an important opportunity.1, to improve communication skills: As a front desk rec
5、eptionist, as the hotel front-line staff, and the guests contact is face to face, is the most direct. Often receptionist word can affect the guests on the hotels overall impression, and even affect the mood of the guests all day. How to make your own language so that guests hear comfortable, happy t
6、o hear, as a front desk receptionist must learn the course. Of course, communication is not limited to the guests, but also between colleagues, or even to the higher level. People can not help but not have emotional volatility, but this emotional fluctuations tend to affect the mood of others. How t
7、o adjust their own mentality, with the best attitude to face the guests, the face of colleagues and even higher, how to bring someone the best smile, every day I seriously think about the problem. In this internship, I not only in communication skills have been improved, but also learned how to adju
8、st the mentality of self.2, emergency response capacity to improve: work in the front desk, every day must be ready for battle. Because as a front desk receptionist, every day to receive different guests, in the face of different events. Guests can not help some of the guests will not be polite, and
9、 even the receptionist will be outrageous. Faced with this situation, how to appease the feelings of the guests, but also to protect the interests of the hotel and its own security, for me is another test.3, the ability to work independently improved: Through this internship, I am deeply aware of th
10、e need to learn their own ability to do this must be their own reason. Only to develop their own independent ability to work in progress. in Work, there are problems, do not understand should be bold to ask colleagues, rather than pretend to understand. Work independently, gain experience, and final
11、ly get the most suitable for their own things.4, service awareness: as a front desk receptionist, always represents the hotel. Whether in the workplace, or walking on the road, as long as the uniforms of the hotel should always have to provide guests with the best service mean. We are the angel of t
12、he City of Smiles, all for the guests, for the guests of all, for all guests.(B) practical experience1, their own shortcomings and shortcomings: Through this internship, I re-see their own shortcomings and shortcomings. In the language ability is still not very fluent in communication with the guest
13、s. Daily visitors to the Phoenix Hotel are mainly domestic guests as well as Japanese guests.However, during the Canton Fair, the hotel is the main source of foreign guests. Because of their ability to speak English is not very good, resulting in communication barriers with the guests. And because o
14、f their own lack of work experience in the hotel, leading to work should not appear wrong, for the colleagues to bring a lot of inconvenience. On the other hand, at work, some of my shortcomings is revealed. Such as not careful enough work, not enough to accept criticism of colleagues and so on. But
15、 through this nearly four months of exercise, I have been in constant corrections.2, employment prospects According to incomplete statistics, there are currently more than 9,000 hotels across the country, the hotel talent gap of more than 100,000. And now most of the hotels grass-roots staff are mos
16、tly secondary or tertiary education. I think the current lack of hotel industry is still highly educated professionals. However, even with a high degree, is still unable to become a manager. As a manager or must have many years of work experience. Among them, front-line work experience is very important. Therefore, as a graduate of the college students, it is absolutely not a master, must be prepared to accept the challenge.(C) internship ideas and recommend
