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1、 2022年年英语导游口试问答-参考题(二)答：A、初步处理：止血、包扎、上夹板；B、送医院治疗；C、事后，导游人员应前往医院探望伤者。1、If a tourists bone broken during the trip, what can the tour guide do?Model : A: First, stop bleeding , bind up the wound and put in splints .B : Take the patient to the hospital .C : After that , the tour guide must visit the pat
2、ient at the hospital . 2、在旅行途中，如有旅游者心脏病发作，导游员该如何处理？ 答：导游员应实行措施，让患者平躺，恳求机组人员、列车员或船上的效劳人员在交通工具上查找医生，进展急救，并通知下一站急救中心和旅行社做好抢救预备。在交通工具到达下一站前，还可请领队或亲属在病者衣袋内查找常备药物，让其服用，以缓解病情。2、What will a tour guide do if some one has a heart attack during the trip ?Model : The tour guide must take first-aid measures .Let
3、 the patient lie down, ask for some help to the staff ,train man or the ship clerk to look for a doctor. And give an emergency treatment. Notify the next first-aid station or the travel agency to get ready for it. Before arriving at the next station, ask the leader or the relatives to find some medi
4、cines in his pocket to feed him and release the condition. 3、旅游者因对效劳质量不满足提出投诉，导游员应如何处理？ 答：A、主动与旅游者沟通；B、仔细倾听；C、核查、分析投诉缘由；D、仔细处理，乐观弥补；E、做好说服、调解工作；F、连续做好效劳工作。3、What a tour guide should do when a tourist lodge an appeal that is not satisfied with the service ?Model : A : Talk to the tourist actively.B :
5、 Listen attentively to the appeal of the tourist .C : Check up and find out the reason .D : Deal with the matter carefully and make up the fault.E : Try to persuade and mediation of the event .F : Keep on serving the tourists well. 4、住双人间的一名游客因与同房游客生活习惯不同，要求住单人间，你作为导游员应怎样对待这一要求？ 答：导游员应请领队调解或在内部调整住房。
6、如调解、调配不成，饭店如有空房可满意其要求，但要事先告知游客：房费自理，原则是谁提出换房谁付费。4、As a tour guide, how to do when a tourist want to stay a single room, the reason is that his way of life is different from the other visitor in the double room .Model : The tour guide should let the travel leader change the room internal. However we
7、can arrange another vacant room,but tell the tourist he must pay the room himself because he wants to change another room . 5、交换名片有什么法规？ 答：递名片时应用双手（至少用右手），目视对方，微笑致意；接名片时用双手，以示敬重；接过名片要仔细看一遍，不要立刻装入口袋，更不要在手中玩弄。在与西方人交往时要留意，他们一般不随便交换名片。5、What are the rules of exchanging the name cards ?Model : We must us
8、e our both hands (use the right hand at least) ,make eyes contact with others and smiling when you give the name cards to the others.When we receive the name card , we must use double hands and see it first to show our polite. Neither put it in the pocket directly, nor play it in hand.We must pay at
9、tention to get along with the westerner. They dont get used to exchanging the name card casually. 6、以翻译的身份赴宴，要留意什么？翻译自行向客人祝酒，可以吗？为什么？ 答：以翻译的身份赴宴时要留意：A、不得喧宾夺主，不要自行向客人祝酒，不要随便为客人布菜；B、时刻预备翻译，不要在嘴里放过大、过多的食物，不吃带刺带骨的东西。C、不得边翻译边抽烟。6、 What must pay attention to while going to a feast as a translator ?Model :
10、 We must pay attention toA : Dont have the secondary replaces the primary. Dont get the toast arbitrarily. Dont pick up food for the guests.B : Preparing for translation anytime .Dont put the bigger or more food in mouth .Wed better not to eat something with bone or thorn.C : Dont translate and smoke at the same time.
