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1、投诉信 (Letter of Complaint)一、 投诉信即在日常生活中或商务活动中对所遇到的困扰，恶劣的服务态度，劣质的产品等向对方或有关单位提出投诉，抗议和改进的建议。二、 投诉信包括以下三个部分：1. 开头：自我介绍，说明投诉对象及内容，表明本信的目的和要求。常用的表达法有：I am writing to you aboutwhich I received/boughtI am going to complain aboutI am sorry to have to return with this letterwhich I received/bought2. 正文：说明情况，讲清
2、厉害，分析利弊。告诉对方你因此受到的伤害或不便，提出解决问题的建议，表明希望如何处理。常用的表达法有“When we checked, we noticedWhen I took out of the bag and examined closely, I foundWhen I unpacked and tried to use it, it did not work.In view of the inconvenience that it has caused, I feel you shouldIf you cant give me a satisfactory answer, I wi
3、ll complain it to the Consumer Association.3. 结尾：表达希望问题得到快速恰当解决的强烈愿望，希望尽快得到满意的答复。4. 常用的表达法有：Please let me know what you intent to do in this matter. I am returning under separated post and look forward to receiving a full refund of Hope you will improveI sincerely hope such things will never take pl
4、ace again.三、范例模板 DateDear _,I am _（自我介绍）. I feel bad to trouble you but I am afraid that I have to make a complaint about.The reason for my dissatisfaction is _（总体介绍）. In the first place, _（抱怨的第一个方面）. In addition, _（抱怨的第二个方面）. Under these circumstances, I find it _（感觉）to _（抱怨的方面给你带来的后果）.I appreciate
5、 it very much if you could _（提出建议和请求）, preferably _（进一步的要求）, and I would like to have this matter settled by _（设定解决事情最后期限）. Thank you for your consideration and I will be looking forward to your reply.Yours sincerely,Li Ming四、 范文1. DateDear Sir,With reference to our order No. W98, the 120 computer s
6、ets were received the day before yesterday, but we regret that 20 sets were badly damaged.The packages appeared to be in good condition and we accepted and signed for them without question. We unpacked the computer sets with care and can only assume that damage must be due to careless handling.We sh
7、all be glad if you will replace all 20 sets as soon as possible. Yours sincerely,(Signature)2. DateDear Mr. Chang,On September 10, our order for 280 womens cotton sweaters was received,but we regret to say that 40 cotton sweaters in white color were seriously soiled.We had the case investigated imme
8、diately, and the result shows the damagewas due to improper packing.Needless to say, we have suffered a great loss from this, as we cannot sellthe sweaters in this condition to our customers. We ask you to conduct investigation at your end and reply to us.Sincerely yours,Sunny LeeManagerHomework:假如你
9、是一位乘客，叫李华，你于本月12日乘坐了对方公司航班号为HU3588的航班，在航行的过程中，航空公司弄丢了你一个重要文件，飞机迟到一个半小时，飞机上食物差，服务员态度不好。对以上四个原因你向航空公司的经理写一封投诉信，并希望航空公司解决这些问题。 DateDear Manager,My name is Li Hua and I am a passenger of your airline HU3588 on March 12. I am writing to complain Im not satisfied with my trip for the following reasons. Fi
10、rst of all, one of my important documentation has been lost on your account. Secondly, the flight was late by an hour and thirty minutes. Thirdly, the food needs to improve in quality. And lastly, the air attendances did not treat me with respect and had a questionable attitude.Asa long time customer of yours I believe that these problems will be solved or Ill have to change to another airline. Thank you. Li Hua
