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1、word可编辑酒店英文抱歉信范本酒店英文抱歉信范文篇一 November 03, 1999Mr. Shen Nan PingFlat 20F, Block 1Robinson Heights8 Robinson RoadHong KongDear Mr. ShenWe are sorry to learn of the unpleasant experience you had encountered during your last stay with us on Jun. 13-15, 1999 as incorrect amount was charged onto your Visa
2、Card account, it should be RMB 6787 instead of RMB 3887.42.We have made a full investigation into matter and regret to say that it was our staffs mistake, therefore, we ask for your kind understanding as human error is bound to creep in on occasion and accept our most sincere apologies to you in thi
3、s respect.Mr. Shen, attached is copy of your hotel bill and amended Visa Card voucher with correct amountIndicated for your reference and perusal. If you have any queries, please do not hesitate to contactUs.Once again, our most sincere apologies and we look forward to opportunity of redeeming ourse
4、lves to weling you back to China World Hotel in near future.Your sincerelyFront Office Manager.酒店英文抱歉信范文篇二 Dear Ms. Iwasaki,Thank you for your positive ments regarding your experience while staying with the Westin Shanghai.At the outset, please accept our most sincere apologies for the inconvenience
5、 caused. Kindly rest assures that your concern has been well taken and municated to all concerned for immediate improvement. Ms. Iwasaki, as weve conducted a thorough investigation about all pinpointed issues you bought out. Please allow us to explain the oute for your reference.Upon your arrival, o
6、ur agent failed to locate your reservation. We sincerely apology as our associate obviously mistakenly implemented the standard checking in procedure. The reservation for you and Ms. Hinako Muto were made early November, and never been deleted. We understand that you may requested the King Size room
7、 but actually we could not satisfy your request.酒店英文抱歉信范文篇三 Mr. Cheung, Thank you again for giving us your feedback for it is only through such input from our value customers that we are able continuously improve our standards of service. We hope you will indulge us on this occasion and allow us to redeem ourselves by wele you back in the near future.May the year of the Rabbit bring you joy and prosperity.Yours Sincerely,Alfred ZhuangFront Office Manager第 页 共 页
