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1、国家开放大学电大专科国际商务礼仪2021期末试题及答案(试卷号：3981) 第一部分判断期(30分)llicre are fifteen slatements in this section. Mark the stntemcnts i rue (T) or False ( F) according to what you have learned in this course.1. Thr first rule of etiquette is that the 01 her person (eels comfortflble.2. We can gain n level of confide
2、nce knowing the basic rules of etiquette*3. If you are a woman and mnn wants to open the door for you. try to do it yoursvlf 1 radinonal etiquette rules state that when walking on a sidewalk the man alwayswalks on the outside# or curbside* of a wumanRcpreRrntinK oneself or one1 s company in an unfnn
3、iiliar business environment can prc*rnt 5omr chnllcngrs.6. Good manners allow you to gam pcrsonnl confidence, but play a minor role in genrrnting profits.7 Negative bchnvior can co?t a person n promotion even a job.8. One of the basic rules of appropriate professional attire is to learn the coq)orar
4、e climAiee9. H you are in a service organuariont consider everyone who comes your way to be apotential cusiomcnl0 Direct eye contnct between professionnh is cnnidcrcd rude and mnkeH people feci uncomfortnbk.I L Quality manngemeni practices do not recognize that all people are our clients12. ()uT*ide
5、 visifora to our companyt of course, are potential clients# but people wnhinour own organization should not be considered our dienic13. Shaking liand 2 a wonderful opportunity to connect with other peopleIL When you begin a conversation with another person iry not to tilt your head forward the perso
6、n.15. Try to avoid the habit of using possessive pronunn% when describing coworkers.such as my assistant.笫二部分选择18 (20分)I litre are five questions in this section. Each question has one or more than one correct answer.Select the correct unswr or answers.I6t What should men do when shaking hnnds with
7、women?A. Have n firm vertical handshake.B Turn their knuckles to force the woman to give a curtsy handshnkc.C17. hi n wrstern rcNtAurnni luw should you do to gel the mtention of the server?A Call the ncrvcr out loud.B. Snmp yotir finders to the urrvcr.(：. Try to mnkr cyr contocl with thr Herver.D. N
8、od sliKhtly to the server18f Why do you need to wipe out the word Hforeigner from your vocnbulnry?A ”19. 11 you rr a smokrr and rr/illy nrrd to light up whrrr can you doA.In the offtce At social Kthrnng94 how do you Ktrtrl n convcrsMtlon?A. Exprct people to conic up to you11 Look lor a Rroup of prop
9、io to join.( Introduce yourjrll to the other persenuD. Offer your hand in gretting.第三部分简述n(3o分)Sfl.21. 一般来说.在“便*irratal何肴装？22. 在geh.那么曹昆应如何燃放？23. 如眼规定上午8,30上切，那么几点到办公室比为什么？24. 送何事生H礼物有何不餐之姓?25. MMH的人Do you mind if I Mrnokc?是不星就足靖礼貌f?策四部分xi&n(2o分)26. 结合你的UHTfll察.说 说住你的工作环境中.人们足如何介饵他人用瓦认识的.如 映俄介绍的双方的却
10、的,地位.性别等等有所不瑞,那么介10试题答案及评分标准(仅供参考)第一部分判(30分)There arc fiflccn stnlcmcnts In this section. Murk the stulcmctit% I rue ( V) 6.(F)7. (T)8.(T)9.(T)IO(Fll.(F)12. (F)13L (T14. (E)15. (T)第三fB分简述18（3。分）根据本保程所学简述下列问 伺他6分21. EI,看装比11*8N .打轴带，邢么在便装日.常可以穿休闲 四装,西裤样式的便装裨子和便装皮韩22 刀又不能措在盘千边上，应该放在里,餐刀的尖要放任食物下面23.II作
11、.也不会对 .其他同事产生干扰.2送同事生日礼物有可能会让同事感到不舒履，因为他们会觉得他们也要在适当的时 候送份你一份礼物些机构定了规矩以遮免这肝的尴嫉.例如,所有的同事一起凄我，共 同绐过生日的同事准备-个礼物.25. 先间周围的人.当然很礼貌.在工作场合例如在公司的会议上.或是与客户会谈时. 还有就是在人多拥挤的地方.就不用费心去问这个间妙了, F脆别抽,等一会儿换个地方去抽 就是了.第四部分实践（20分）26. 要求学生就这一话题两述教材中的观点，并与现实观察做比较,阐述现实与教材内容 的相同之处和不同之处.在评分时，不要求学生将教材中某一话题的要点全部列出,仅列出与 其观察相关的要点即可.做到这一步，即可给12分。如能时观察到的现实状况加以分析，且 1述清晰、逻粗消楚,见解独到.可戏得更岛分数.这一部分未设字数限制.答题以闸述透切. 语言简嫌为宜.
