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1、 酒店英语口语：酒店前台简单接待服务英语简洁接待 污*物 parking lot停车场 emergency exit紧急出口Special time1.Your deposit is not enough. If you have free time, please come to the reception(front office),and pay more for overstay.您的预付金缺乏了，便利的话，请到总台补交一下预付金好吗？2.Do you want to save your bags (suitcase package baggage luggage)?您需要存放行李吗？
2、3.Do you have member card? If you want to be a member of our hotel, you could buy it for 158 RMB.你有会员卡吗？假如您想成为我们的会员，您可以花158元办一张会员卡。And you could enjoy 10% off room charge in any chained of jj-inn hotel. Eating is 12% off. At last you can delay 2 hours to check out.您可以在全国锦江之星享受房费9折优待，餐饮费8.8折优待，而且退房时间
3、可以延迟两个小时。4.This is your morning call. Its XXX now.叫醒效劳，现在X点了。5.There is an outline for you ,do you want to talk with him(her )? Hold on ,please.这里有您的一个外线电话，您想和他（她）通话吗？请稍等。6.refund for any overpayment or a supplemental payment for any deficiency 多退少补1. Good morning/evening. Reservation. May I help yo
4、u?早上好/晚上好，这里是.酒店客房预订部，请问需要什么帮助吗?2. What can I do for you?我能为您帮什么忙吗?3. Hold on line, please. Could you please hold on?请稍等(电话中) 请稍等，好吗?4. Could you wait a minute, please?请稍等，好吗?5. Are you with a company?您是公司预订吗?6. May I know you departure date?请问您的离店日期是哪天?7. How long will you stay with us?请问您住几天?8. Ho
5、w many people are there in your party?您们一共几个人?9. That will be four nights.四个晚上。10. May I know the arrival date, please?请问哪天入住?11. Is it just for tonight?请问只住今日一晚吗?12. When do you check in?请问您什么时候入住?13. Would you like a single room or a double room?请问你想订单人间还是双人间?14. What kind of room would you like/p
6、refer?请问您喜爱什么样的房间?15. Would you please tell me your full name, please?请问您的全名是?16. And your address, please?请问您的地址?17. May I know you telephone number, Mr Smith?史密斯先生，请问您的电话号码是?May I know your company name and how would you like to settle your payment?请问您的公司全称及付款方式?18. We have a single available for
7、those dates.我们还有一些单人间可以承受预订在那个时间段。19. Its all right for the next week.下个星期没有问题。20. We do have a vacancy for those dates.那段时间我们可以承受预订21. Yes, you can have a room on Saturday.是的，星期六您可以订到房间。22. Im afraid we wont be able to guarantee you a room after the 16th. We usually have high occupancies in the pea
8、k seasons.唯恐十六号后我们不能保证有房间供应给您，那段时间是我们的入住顶峰期。23. Im sorry, but were fully booked for single rooms. Would you like to have a double one?很愧疚我们的单人间已经订满了，给您订双人间怎么样?24. Im sorry, but the hotel is full on that date.很愧疚，那天我们酒店的客房已经住满了。25. Im sorry, we dont have any room available for that week.很愧疚，我们那周的预订已经全满了。
