《lesson12外贸函电索赔.doc》由会员分享，可在线阅读，更多相关《lesson12外贸函电索赔.doc（4页珍藏版）》请在金锄头文库上搜索。
1、Lesson 12 Claim for Inferior Quality 1Dear Sirs,Were very sorry to inform you that your consignment of the captioned goods reached us two weeks ago. Yet upon their arrival, we found that there were rust spots on some of the rollers. We immediately had them re-inspected by our surveyor, the Tianjin E
2、ntry-Exit Inspection and Quarantine Bureau. Enclosed are their survey report and some photos taken of the rollers, which evidence that six of out of the 50 are rusted.Our exports are of the opinion that the rust was not scoured off completely before the machines were electroplated. As a result the c
3、hrome coating would certainly not hold.This mishap has put us in no small trouble because the machines are being installed right now, the test run is scheduled for late next month, and then they will be put into regular service. So we hope that you can give this matter your prompt attention and ship
4、 replacements as soon as possible.Enc. As statedYours faithfully,Claim Accepted 2Dear Sirs,We are sorry to note from your letter of May 5 that the subject goods we have shipped to you are found defective. After we received your letter, we immediately contacted our manufacturers. Although they always
5、 exercise strict control over the quality of their products, unexpected events do sometimes occur, and they have agreed to accept full responsibility for the present incident and have promised to ship replacements without delay. They also ask us to convey to you their apologies and promises that sim
6、ilar mistakes wont happen again. The new rollers are expected to reach you early next month. Please hold the defective rollers at our disposal.We add our apology for the trouble we have caused you and hope that this oversight of ours wont affect the future business between us.Yours faithfullyClaim o
7、n Damaged Goods 3Dear Mr. Bai,We received your consignment of toys this morning. However, on examining the contents we found that 20 electric trains on one side of the case No.8 were badly dented and are unsaleable. This case had obviously been either dropped or struck by a heavy object.As this cons
8、ignment is urgently needed to complete orders from one of our major customers, it is absolutely essential that you ship replacements as soon as possible.Your prompt attention would be appreciated.Yours sincerely,Claim Rejected 4Dear Mr. King,We regret to see from your fax dated Dec. 11 that on arriv
9、al one of the cases of order No. SI106 was found damaged. But Im afraid to say that all the cases were in perfect condition at the time they were loaded, as is evidenced by our clean Bill of Lading. Therefore it is quite obvious that the damage must have been caused in transit. In this case the liab
10、ility clearly rests with either the ship owner or the insurance company. As this transaction was closed on CFR basis, we would suggest that you approach them for settlement of your claim.However, in view of the long business relation between us, and in order to help you fulfill consignment with your
11、 customers, we agree to ship you another 20 electric trains at 3% off contracted price. Please reply soon to tell us whether this is agreeable to you.Yours faithfully,Claim about Delay in Delivery 5Dear Sirs, When we informed you by e-mail on February 5 of the establishment of our L/C No. BF909 cove
12、ring our Order No. 008, we impressed upon you the necessity within a month from the date of the L/C. Now 45 days from that date have past, we believe the L/C must have already reached you, but we still havent received a shipping advice from you.We must point out that this delay has caused us very se
13、rious inconvenience. Our present stock of starch is exhausted, and we are unable to meet our customers demands. As a consequence, they have placed orders elsewhere. Therefore we should be glad to hear of a reason from you for the non-execution of our order. If you are unable to supply us we shall ba compelled to cancel the order and get these goods from another supplier.Yours faithfully,
