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1、Table of contents1.0 company operation and management1.1 teamwork1.2 internal communications1.3 reducing production cost1.4 reducing overheads1.5 how to deal with a heavy workload1.6 work environment1.7 logistics1.8 business ethics2.0 human resources management2.1 recruiting & selecting2.2 employee
2、training2.3 career development2.4 promotion2.5 staff motivation2.6 staff turnover2.7 appraising and improving performance2.8 pay and benefits2.9 labor relations2.10 work place safety and health2.11 time management2.12 managing stress3.0 marketing3.1 product development and price setting3.2 product p
3、romotion3.3 advertising3.4 publicity3.5 packaging3.6 branding3.7 customer service3.8 keeping customers3.9 distribution4.0 business travel4.1 travel and transport4.2 travel and accommodation4.3 domestic travel4.4 travelling abroad5.0 public relations and corporate hospitality5.1 corporate culture5.2
4、company image5.3 corporate gifting5.4 corporate sponsorship5.5 dress code5.6 entertaining business clients6.0 company development6.1 site location and relocation6.2 going global6.3 mergers and acquisitions and franchise6.4 meeting competition7.0 going digital and new patterns of work7.1 e-business7.
5、2 setting up company website7.3 internet marketing7.4 flexible pattern of work8.0 business meetings and conferences8.1 staging a meeting/ conference8.2 attending a meeting/ conference8.3 giving a presentation8.4 trade fairs and exhibitions1.1 TEAMWORK Do you like working in a team or on your own? Wh
6、y?I like working in a team, as the proverb goes: “two heads are better than one”. In a team, I can learn from my fellow workers, get help from them when Im under pressure. And the most important thing is, I can learn to communicate with all sorts of people.I prefer to work on my own. In a team, you
7、often have to give up some individuality in order for the team to function as a whole. It doesnt allow you to have independent thinking, and as group decision-making usually takes longer time, working in a team is not necessarily efficient.Ho important is the central leadership of a team?Its very im
8、portant. You need someone with managerial skills to lead within the team: he is able to see the big picture of the work going on, to engage others, coordinate interpersonal relationship and organize resources effectively.Do you prefer to work in small teams or big teams? Why?I prefer to work in a sm
9、all team. A small team is more closely-knit; members know each other well and can cooperate with each other more effectively.I prefer to work in a big team. You see, when you work with more people, you get a chance to listen to different points of view, to lean to see things in different perspective
10、s. Its also more challenging as you have to coordinate with more people.Is it necessary for a team to have regular meetings? Why? Why not?Yes, I think its absolutely necessary. Regular meetings can enable team members to keep track of work progress and its a means of considering information and maki
11、ng collective decisions.No I think having meetings regularly is somewhat like a matter of routine. Its time consuming and meeting should take place only when necessary. Whats important when evaluating the success of teamwork? Mutual trustFull co-operationMutual trust is the first secret of successfu
12、l teamwork. When members share a trusting relationship they will feel free to express their view, understand each others capabilities and limitations, and communicate with each other timely. This helps to bring out the potentials, experience and creativity of the individual and create good work envi
13、ronment.Full co-operation among team members has a direct impact on the success or failure of the team. When team members develop a strong awareness of cooperation, they would make collective efforts to achieve the common objectives and ensure a higher level of quality and workmanship.On top of that
14、, timely communication and decision making will also help to improve work efficiency. Your company is offering a brief training programme on team building for line managers. You have been asked to help plan the programme. Discuss the situation together, and decide:What issues should the programme fo
15、cus on?What kinds of activities should be included?A: well, I think its a good idea that our company is planning to offer a training programme on team building for all line managers.B: yes, we need to work out the focus of this programme.A: in my opinion. We should, first of all, focus on issues like how to form an effective team and how to improve communication within the team. These are the most important things we need to consider when holding a training programme.B: yes, I quite agree with you. To understand these issues is the pre-requisite of successful team-building. Besides that, h
