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1、Accor, committed to skills developmentTraining KitPolicies & ProceduresAccor China Human Resources2004Table of ContentI. Annual Training Plan01General Overview 01.01SOP for Annual training Plan01.02Guideline to Annual Training Plan Preparation01.02AAnnual Training Plan Outline01.02BAnnual Training P
2、lan and Follow up Report Format 01.02CDepartmental Training Needs Grid and SampleII. In House Training02Policy & Procedures02.01Generic Training 02.01AFlowchart of Generic Training02.01BEnrolment Form02.01CSample of the Monthly Training Calendar02.01DSample of the Welcome Letter02.01EAttendance Form
3、02.02 Departmental Training02.02AFlowchart of Departmental Training02.02BNew Hire Check List 02.02CDepartmental Training Plan & Report Form02.02DTraining Needs Analysis Form & Sample02.03 Departmental Trainer02.04Buddy System02.04AFlowchart of Buddy System 02.04BBuddy Check List02.05 Cross Departmen
4、t Training02.05AFlowchart of Cross Department Training 02.05BApplication Form of Cross Department Training02.05CEvaluation Form of Cross Department training02.06 External Companies02.07Trainee Program02.07.01Management Trainee02.07.01AFlowchart of Management Trainee Program02.07.01BRequest Form for
5、Management Trainee Program02.07.01CManagement Trainee Agreement Sample02.07.02Student Trainee02.07.02AFlowchart of Student Trainee Program02.08Training Administration02.08.01 Training Equipment & Facilities02.08.02Training Record & Training History02.08.03Training Library02.09Training Activities 02.
6、09.01 Innovaccor02.09.01AFlowchart of Innovaccor02.09.01BPresentation Slides of Innovaccor02.09.02 Accor Corner /E-Learning02.09.02ASample of Accor Corner02.09.03Accor Asia Certified Trainers Meeting02.09.03AFlowchart of Accor Asia Certified Trainers Meeting 02.09.04Accor China H.R. Meeting02.09.04A
7、Flowchart of Accor China H.R. Meeting02.09.05Trainers ClubIII. External Training03 External Training Overview03AFlowchart of External Training03BApplication Form Format03CTraining Contract Format03.01Cross Exposure Training03.01AFlowchart of External Training03.01BApplication Form03.01CReport Form o
8、f Cross Exposure Training03.02Occupational Certification03.03 Hotel Sponsored EducationIV. Corporate Training 04Policy and Procedures04AFlowchart of Corporate Training04BTraining Course Mission Statement04CQuestionnaire for Course04DTraining Contract04ECourse Evaluation Form04.01Trainer Certificatio
9、nV. Pre-opening Guideline05 Pre-Opening Training Checklist05APre-Opening Master Training Plan Format 1 05BPre-Opening Master Training Plan Format 205CAttendance Form for Pre-Opening Training05.01 Pre-opening Corporate Programs Package VI. Appendix-Resources06.01Library List of Accor China Hotels06.0
10、2Useful Websites06.03Accor China H.R. & Training NetworkTRAININGPrinciples: Everyone can access the career ladder through the development of qualification-based training To provide a training course per employee per year through training in the workplace A range of courses suitable for all jobs and
11、activities General Overview Accor training policy is an ongoing pledge for our employees progress and promotionTraining ActivitiesCorporate Training(Acadmie Accor world-wide standards)- Welcoming the Guest. Front line staff- Keys to Communication . HOD, Asst. HOD . Managers, Asst. Managers . Supervi
12、sors- Train the Trainer . HOD, Asst. HOD . Managers, Asst. Managers . Supervisors- A Manager . HOD, Asst. HOD- Others as per catalogueNote: These training courses will be conducted only by the Certified Trainers or by the Training Manager China / Asia.External Training- Cross Exposure TrainingApplic
13、able for all levels and areas Newly hired and/or promoted management staff Newly opened hotel Same brand Expertise (i.e. kitchen)- Occupational Certification Government requested Certification training for certain positions Individual hotel sponsored programs- Corporate Training meetings Asia Certif
14、ied Trainers meeting China HR meeting OthersIn-House Training- Generic Training01. Orientation and induction02. Grooming standards03. Courtesy standards04. Telephone etiquette05. Safety & security at work06. Foreign language skills07. Communication skills 08. Secretarial skills09. First aid10. Hygiene & sanitation 11. Others- Departmental TrainingFor all technical skills,conducted by the department- Cross Department TrainingTraining Budget: 3
