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1、跨文化交际案例题(1,2)Case StudiesCase OnePhil is my foreign teacher. He is very nice and friendly to me and he often asks us to have free talk in his apartment. One day, I decided to give Phil a gift to express my appreciation of his help in my oral English. I called him but the line was busy. So I went to
2、Phils apartment directly. He opened the door looking surprised, but didnt let me in. I stood in the corridor and said a few words of thanks, and gave my gift to him and left quietly with great disappointment and puzzlement. How could he be so cold to me? All my gratitude and fondness of Phil seemed
3、to have gone. .Case TwoI could never forget my experience of an oral exam with our American teacher Mary. After reading the passage I chose on the spot and answered her questions about the reading material and I asked her how I did in the exam. She said I had done a very good job and my oral English
4、 was quite good. I left the examination room happily. But to my great astonishment, I wasnt given a high score for what her praise of me. I felt kind of being tricked and couldnt understand why Mary appeared to be so hypocritical. Similar things happened to my classmates, too.Note: Have you ever had
5、 such an experience as the above two students? What do you think causes their trouble? Is it because their English was not good enough? Do you agree that Phil was cold to the student and Mary was hypocritical? How can we avoid such unhappy moments? Do you have any stories to tell about your contact
6、with foreign teachers or foreign friends?Case Three:Shang Rongguang went to study in the United States in 1984 and spent two years there before he returned toBeijin. This is what he wrote about his experience during a Christmas vacation with Finkbiners:Like us Chinese, the Americans are hospitable.
7、But they show their hospitality in a totally different way. For example, when a Chinese family has a house guest, especially a close relative or a friend from far away, like a foreigner, the guest automatically becomes the focus of the whole familys attention. The hosts treat their guest with the be
8、st food they can afford and tailor the family menu to their guests taste. Sometimes either the host or hostess asks for leave from work to take their guest sightseeing.Americans， however， welcome their guests by taking them in as one of themselves, part of the family, without giving them any special
9、 attention. Westerners may feel at home with this, but the Eastern people are not used to it and may misinterpret it as neglect.A Thai girl once complained to me that her Christmas vacation in Washington D.C. was not interesting and that she would never again choose a host family for a vacation.“Wha
10、t happened?” I asked.“Nothing. I just think I was probably not welcome.”“But how?”“They didnt care much about me. When I said I would like to go to some museum, they said OK, you go ahead. And they did whatever theyd planned, and paid no attention to my existence.”One example she gave was that when
11、the whole family was going skating and she went with them out of politeness. “I never did ice skating in Thailand, and I dont like it. As a visitor and a foreign student, Id like to see more of the city.” She said. Her hosts, though kind, probably never thought about this aspect of the Eastern psych
12、e. They might even have been surprised to learn that the Thai girl didnt want to go skating with them. “Whey did she go?” they would ask.I had a similar experience with the Finkbiners. They were always busy with work, and none of them spent even half a day with me. When they went to the office, they
13、 just asked me to choose between going with them and staying home. Nevertheless, behind that seemingly casual hospitality, I saw their very thoughtful hearts. They took me to Chinese restaurants; at home, they always told me I didnt need to eat things I didnt like; when they had business in Springfi
14、eld, they remembered to take me to Lincolns home.Above all, they trusted me with their house, Can you imagine a Chinese family trusting their home to a foreigner who is neither a relative nor an old friend, but a stanger?(Source: Jianguang Wang, ed. Westerners Through Chinese Eyes. Beijing: Foreign
15、Languages Press, 168170)Questions:1. What did the American host family do that made the girl from Thailand feel unhappy?2. Do you think the Finkbiners were hospitable to the writer?3. How would your family treat a foreign guest? And a friend from another place?4. What is your idea of hospitality? Ho
16、w do you likeyour host treats you?跨文化交际案例分析内容提要：合资企业中，跨文化差异现象的存在，使得企业领导与员工的沟通具 有一定的障碍，这主要是由于不同的文化背景所造成的。面对这种文 化冲突，要理性地去对待，避免感情用事，致使矛盾愈深。案例名称：回答的方式案例介绍：飞利浦照明公司人力资源副总裁（美国人）与一位中国员工交谈。中 国员工的回答令副总裁难以理解，甚至不耐烦。个人简介姓名：朱生玉学号：200440001专业：中国语言文学系案例：回答的方式飞利浦照明公司某区人力资源副总裁（美国人）与一位被认为具有发展潜力 的中国员工交谈。想听听这位员工对自己今后五年的职业发展规划以及期望达到 的位置。中国员工并没有正面回答问题，而是开始谈论起公司未来的发展方向、 公司的晋升体系，以及目前他本人在组织中的位置等等。将了半天也没有正面回 答副总裁的问题。副总有些大惑不解，没等他说完已
