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1、目 录BEC中级参考答案2TEST 12TEST 23TEST 35TEST 47TEST 59TEST 612TEST 715TEST 818TEST 920TEST 1024TEST 1127TEST 12301商务英语中级习题集2010版参考答案TEST 1READINGPART ONE1234567CABDABCPART TWO89101112DCEBFPART THREE131415161718DACBBCPART FOUR192021222324252627282930313233BADACCDABCDBCBBPART FIVE34 ITSELF35 IN36 CORRECT37
2、WHILE38 SEEN39 FROM40 CORRECT41 THOSE42 FOR43 WITH44 THAT45 CORRECTWRITINGPART ONE Sample ATo: P. JonesFrom: Luisa GambonDate: 21 November 2002Subject: LatenessMr Jones,I have noticed that you often arrive late for work ,especially on Monday mornings. As your colleagues are starting to complain abou
3、t that, you understand that unless this habit changes,I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office.Thank youBand 5All content points are covered, using natural sounding language and a consistently appropriate tone.Sample B To: P. JonesFrom: ManagerDate
4、: 21 November 2002Subject: LatenessHi, JonesNowadays you arrives late for work very often. I feel you may have particular reasons for it. But if you keep going your lateness, other staff in the office may be late like you .Im worrying about it .How about considering of being more punctual?Thanks!Ban
5、d 3All the content points are covered, though at times the register is not always entirely successful. There is evidence of an adequate range of structures and vocabulary for this level, but with some non-impeding errors.PART TWO Sample CReport on customer complaints INTRODUCTIONThis report has the
6、purpose of presenting the reasons for customer complaints in 2002.FIELDINGSThe customer complaints received in 2002 were 300 in January .Then they increased to 540 in February because of the computer systems breakdown.In March they fell to 230 because an improved order system was introduced.The reas
7、ons for complaints from January to March were analysed:Firstly the company received complaints for incorrect orders delivered .These errors were fewer in March.Secondly the time taken to deliver is too high ,but the company has planned to recruit new agents.Finally customers complain for the poor pr
8、oduct quality. In order to solve this problem more quality controls are making.CONCLUSIONSAt the moment all customers arent satisfied but many measures have been taken to improve their satisfaction.Band 4There is a satisfactory range of structures, with some errors, but these do not impede understan
9、ding. The content points are adequately covered, and the register is appropriate. The information is generally well organized, using headings and other discourse markers.Sample DCustomer Complaints Reports(2002 Jan-Mar)Background- Number of customers complains received showed very high points in Feb
10、ruary - It became less half than Februarys in March.Analysis- The breakdown of computer system in February lead to a lot of complaints.- On the other hand the introduction of improved order system decrease the amount. - Fewer incorrect order delivered in March .It result in few complaints.- More tha
11、n half of complaints are because of late deliver.- Unsatisfactory product qualitys complaints showed 28% of all.Recommendation- To improve delivery system is important ,it leads the decrease of complaints. It should be improved.- To reduce poor quality product .Products should be cheack before shipp
12、ing.Band 2The organization of the report is reasonable, as is the register and format. However, not all content points are adequately addressed, a limited range of language is used, and there are some distracting error.LISTENINGPART ONE1 JAYE2 CUSTOMER SERVICES3 OFFICE ASSISTANNT4 457.605 EUROPE HOL
13、IDAYS6 BUSINESS CARDS7 MARKETING EXECUTIVES8(THE) (COMPANY) LOGO9 INFORMATION PACK10 PARK HOTEL11 FRONT HOTEL12 NEW DESIGNSPART TWO13141516171819202122EBGFACGHEBPART THREE2324252627282930BBCACBACTEST 2READINGPART ONE1234567BCADDBCPART TWO89101112CBEADPART THREE131415161718DCAACBPART FOUR192021222324
14、252627282930313233DDACACBAADCACDBPART FIVE34 THAT35 CORRECT36 ONLY37 SO38 CORRECT39 THE40 HOW41 CORRECT42 OUT43 CORRECT44 WILL45 BEWRITINGPART ONE Sample ATo: All Staff From :Managing DirectorDate: 7 December Subject: Staff rewardI would like to thank you for the contribution in increasing the companys profit .The profit increased due to very hard work and long working hours. Each of the staff will receive an envelope with a reward on Tuesday .The reward is a trip to Hawaii ,and
