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1、全国职业院校技能大赛中职组酒店服务赛项中餐宴会摆台项目英语口试题库 情景应答及答题要点： 1. Q: Ask the guests if they have a reservation with your restaurant. A: Good evening. Do you have a reservation?2. Q: How do you check upon the guests name of the reservation? A: Good evening. Under whose name was our reservation made?3. Q: The guests ne
2、ed a table for 4, and they would like to dine somewhere quiet. A: Very well. This way please. Heres a window table for four overlooking the lake. Its very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rat
3、e of 128 RMB for each adult, and its free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice on where to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. Its on the 2nd Floor.6. Q: Tell the guest how
4、 the restaurant will hold the table for the delayed guests.A: Usually, we hold the reserved table for forty minutes for our guests. So, please be sure to arrive before 6:40 this evening.7. Q: Greet the guests and check upon them to see if they are enjoying the food.A: Good evening, is everything to
5、your satisfaction? Are you enjoying the food?8. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that he book a table the same time tomorrow evening.A: Im sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorr
6、ow evening.9. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?10. Q: Ask the guests if theyd like to wait a while in the lounge until the table is available.A: Would you like to have a seat and rest in the lounge for a
7、moment？Well seat you as soon as the table is ready.11. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A: Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.12. Q: What do you say while youre presenting the menu to the
8、guests?A: Here is the menu. The waiter will be with you in a moment to take your order.13. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?14. Q: What are the four major Chinese cuisines youd introduce to the gu
9、ests?A: In China, there are a variety of famous cuisines. The four major ones are Sichuan Cuisine, Guangdong Cuisine, Shandong Cuisine and Jiangsu-Zhejiang Cuisine.15. Q: How do you ask the guest to check his bill?A: Heres your bill. Please check it. The fruit combination is on the house.16. Q: How
10、do you recommend the specialty of the restaurant? A: Would you like to try our specialty? It is our chefs recommendation, very delicious in deed.17. Q: Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert?A: Is everything to your satisfaction? Al
11、l the dishes have been served as the menu goes, except for the dessert to follow.18. Q: Youve noticed that the guests have enjoyed the food in your restaurant and they seemed full and happy, yet with a whole dish of Roast Duck untouched. Will you do or say something to help?A: I will ask: Have you e
12、njoyed your dinner? Would you like me to pack the Roast Duck for you for takeaway?19. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.20. Q: Ask the guest his choice of the main course.A: What would y
13、ou like for your main course?21. Q: Ask the guests choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?22. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.23. Q: Ask the guest how he would like his steak prepared.A: How w
14、ould you like your steak done? Rare, Medium or Well-done?24. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work of the Department.25. Q: Tell the guest the restaurant offers preferential price to regular guests.A: We offer a preferenti
15、al price of 20% discount to the regular guests.26. Q: Ask the guest the way he would like to decorate the banquet hall.A: How would you like us to set up the banquet hall? Do you need some specific decoration for the banquet?27. Q: Tell the guests how to appreciate the art of Chinese cooking.A: The
16、charm of Chinese cooking lies in the delicacy of the dishes in terms of the color, the flavor and the taste.28. Q: When the guest tells you they need more time to think before ordering, how do you respond?A: Very well, please take your time. I will be back with you in a moment.29. Q: Tell the guests the general sequence of a Chinese
