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1、编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页 共1页Part one : general expressions 1) Good morning (afternoon ,evening),sir (madam).早上好（下午、晚上好），好，先生（夫人）2) How do you do? (- how do you do ?)您好！3) Hello (or hi )!您好！4) How is everything (with you )?（您的）一切都好吗？5) How are you getting on ( or along ) these days ?这几天过得
2、怎么样？6) How are you ? (- Fine ,thank you .and you? )您的身体好吗？7) Glad (nice ) to see you .见到您很高兴。8) Welcome to our hotel. 欢迎到我们的酒店来！9) Its nice to meet you again , Mr. Johnson .再次见到您太好了，约翰逊先生。10) Good bye.(or bye-bye)再见！11) Good night.晚安（晚间告别用）12) Have a good rest.祝您休息好！13) See you later (tomorrow).以后（明
3、天）见！14) Hope to see you again soon.希望不久再见到您！15) Have a good time.祝您过得愉快！16) We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！17) Please dont leave anything behind.请不要遗忘你的东西。18) Mind (or watch) your step!请走好！19) We wish you a pleasant journey.祝您旅途愉快！20) Have a nice trip!一路平安！21) All the best!万事如意
4、。22) Take care!多保重！23) Good luck!祝您好运！24) Thank you (very much)谢谢您（非常感谢）。25) Thanks a lot.多谢。26) Thank you for coming.谢谢您的光临。27) Thank you for staying in our hotel.感谢您在我们饭店下榻。28) Im very grateful to you.非常感谢您。29) Its very kind of you.谢谢，您真客气。30) You are (most) welcome.不用谢，不用客气。31) Not at all.不用谢。32)
5、 Dont mention it.不用谢。33) My pleasure.(or with pleasure)很高兴能为您服务。34) Glad to be of service.很高兴为您服务。35) At your service.乐意为您效劳。36) Im sorry.很抱歉。37) Excuse me.对不起。38) Im terribly sorry. Its my fault.非常抱歉，那是我的过错。39) Im awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。40) Sorry to have kept you waiting.对不
6、起，让您久等了。41) Sorry to interrupt you.对不起，打扰了。42) Thats all right.这没什么。43) It doesnt matter.没关系。44) Never mind.不要紧，没关系。45) Lets forget it.算了吧！46) What can I do for you?我能为您干点什么？47) Can I help you?48) 我能为您干点什么？49) Is there anything I can do for you?有什么能为您效劳的吗？50) Just a moment, please.请稍等一下。51) Dont wor
7、ry about it别担心。52) I beg your pardon?(or Pardon?)对不起，请再说一遍好吗？53) You are wanted on the phone, Mr. Bellow.贝罗先生，有您的电话。54) Who is speaking, please?请问您是谁？（电话用语）55) Ill switch you to Room 1120.我马上给您接301房间。56) What number are you calling?请问对方什么电话号码。57) Who would you like to talk to?请问受话人姓名？58) Could you h
8、old the line, please?请（拿着话筒）稍等一会好吗？59) Here are come letters for you.这是您的信。60) What a shame!多可惜！61) Im sorry to hear that!听到这事我很难过。62) We are all sorry to hear of your illness.听说您病了都很担心。63) There ,there, Now try not to get too upset about it.好啦，不要为这事太烦恼了。64) I wish you good health.祝您健康。65) Let me wi
9、sh you every success.祝您一切顺利！66) Happy New Year!新年快乐！67) Merry Christmas!圣诞节快乐！68) Happy birthday to you!祝您生日快乐！69) Congratulations!祝贺您！（恭喜）70) My hearty congratulations!衷心祝贺您！71) As you wish(or like)随您的便。72) Certainly.当然可以。73) Of course.当然可以。74) Go ahead and do what you like.干吧，你喜欢干什么就干什么。75) Im sor
10、ry, thats not allowed.对不起，这是不允许的。76) No, Im afraid not.不，恐怕不行。77) Out of the question, Im afraid.恐怕不可能。78) Walk straight ahead.一直往前走。79) Turn left(right).往左（右）转。80) Go upstairs(downstairs).上（下）楼。81) Take the lift to the third floor.乘电梯到三楼。82) The lifts are in the lobby near the main entrance.电梯间在大厅靠
11、大门外。83) The bellman will show you the way to the banquet hall.大堂服务员将领您去宴会厅。84) There is a washroom at the end of the corridor.洗手间在走廊尽头。85) The post and cable service is opposite the bar.邮电所在酒吧对面。86) The bank is next to the shop.银行在小卖部隔壁。87) You can get your money changed at the cashiers desk.你可以收银外兑
12、换钱。88) How much would you like to change?你要兑换多少呢？89) The rates of exchange are on the board there.兑换率写在那这的黑板上。90) There are some local products on sale here.这里出售一些地方产品。91) Its sold by weight(yard, meter)这个按重量（码，米）计价出售。92) Sorry, its sold out.对不起，卖完了。93) How do you like this?您看这个怎么样？94) What about th
13、at one?你看那个好吗？95) Here is your change.这是找您的钱。96) Here is your receipt.这是你的收据。97) Air mail or ordinary mail? 是航空信还是平信？98) An air mail letter for abroad is $1.60.寄往国外的航空信需1.60元。99) The travel agency in the hotel takes all kinds of booking.饭店的旅行社代办各种预订票。100) Please dont smoke here. 请不要在这里抽烟。Part two: r
14、eception &housekeeping service第二部分：总台及客房服务。101) What kind of room would you like (or prefer)?您希望要什么样的房间？102) Do you want a single room or a double room?你想要单人房还是双人房？103) Would you like a room with bath or shower?您想要浴缸的还是淋浴的房间？104) How long do you plan to stay here?你打算住多久？105) For how many nights你要住几个
15、晚上？106) How many people are there in your party?你们一起有几个人？107) I can book you a single room with shower for the 26th.我可以为您在26日订一个带淋浴的单人间。108) What time will you be arriving?您将何时到达？109) Unfortunately, we are fully booked for the 21st遗憾的是21日的客房全部订满。110) We wont be able to guarantee you a room for May 6th .我们不能保证5月6日给您一个房间。111) For a single room the price would be 35 dollars单人房的价格是35美元。112) There is a small
