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1、wordSTANDARD OPERATING PROCEDURES标准操作程序编号标题FO-DM-001Duty Check List工作检查表FO-DM-002Bomb Threat炸弹威胁FO-DM-003Car Accident交通事故 FO-DM-004 VIP Check in重要客人入住 FO-DM-005 Accident Guest意外客人FO-DM-006 Guest plaints and Disputes客人抱怨和争执 FO-DM-007 Request for Doctor/ Hospitalization求医要求/住院治疗的要求FO-DM-008 Fights争斗FO
2、-DM-009 Fire火灾FO-DM-022Lost & Found丢失和发现 FO-DM-024 Safety Box保险箱 FO-DM-028Ining Faxes/ Email at nighttime夜间承受 /电子 FO-DM-030Valuables贵重物品保管FO-DM-031 Guest Birthday客人生日FO-BC-002Ining faxes接收 FO-BC-005Meeting Room Rental会议室租用FO-BC-006Outgoing Fax发送 FO-BC-007DHL / EMS/Courier Services DHL特快专递FO-CON-002B
3、aggage Service for Arrivals行李抵达服务FO-CON-003Baggage Service for Departure行李离店服务FO-CON-004Baggage Service for group Arrivals团队行李抵达服务FO-CON-005Baggage Serviceforg roup Departure团队行李离开服务FO-CON-006Baggage Storage行李贮存服务FO-CON-007Brochures, Maps and Directions指引册，地图，导游册FO-CON-008Flags旗帜FO-CON-009All Ining
4、Items 所有收入条款FO-CON-010Newspapers报纸FO-CON-011Outgoing Items外送物件 FO-CON-013Rooming Guest陪同客人进房间FO-CON-014Shuttle Bus班车FO-CON-015Outdated mail, faxes and parcels过期的， 和包裹FO-CON-016Paging Service呼叫服务FO-CON-017 postal express service邮政快递服务FO-CON-018Taxi booking and arrangement出租车预订与安排FO-CON-019Trolley手推车服
5、务FO-CON-020Umbrella雨伞服务FO-CON-AR-001Airport send off机场送行FO-CON-AR-002Airport Pick Up机场接客FO-CON-AR-003Airport Lost Luggage行李丢失FO-CON-AR-004VIP Arrive-Limousine接重要客人-豪华轿车FO-CON-AR-005VIP Arrive-( By Taxi )接重要客人用出租车FO-CON-AR-006 Mobile Phone移动 FO-CON-DRICER-001House Use/ plimentaryVehicle 酒店自用/免费用车FO-C
6、ON-DRIVER-002Limousine Availability 大型轿车使用率FO-CON-DRIVER-003Limousine Cleaning & Maintenance 大型轿车清洁和保养FO-CON-DRIVER-004Mileage/ Petrol Control 运程/汽油控制FO-CON-DRIVER-005Limousine Request 用车申请 FO-CON-DRIVER-006The Responsibility of Driver司机责任保证FO-EF-007 Guest Preference客人爱好FO-EF-008 Executive Floor Che
7、ck In行政楼层入住FO-EF-009 Hosting招待FO-FD-010 puter Down计算机系统崩溃FO-FD-011 Foreign Currency Exchange外币兑换FO-FD-016 Internal Trace Report内部事务报告FO-FD-017 Key Control钥匙控制FO-FD-018 Lost & Found at Check In失物招领FO-EFM-012 VIP Check In重要客人入住FO-EFM-016 Alleged Theft偷窃FO-EFM-017 Guest plaintsand Disputes客人抱怨和争执FO-EFM
8、-018 plimentary/ House Use免费房使用FO-EFM-020 Request for Doctor/ Hospitalization求医要求/住院治疗FO-EFM-023 Lost and Found失物招领FO-EFM-024 Safety Deposit BoxesKey Inventory保险箱钥匙清单FO-EFM-025 Safety Box保险箱FO-EFM-027 Valuables贵重物品保管FO-EFM-028 In-House Clinic酒店医疗中心FO-EFM-029 Guest Birthday客人生日FO-EFM-030 Guest Join-I
9、n Authorization会员加盟授权FO-EFM-031 Guest ments客人意见FO-EFM-032 Booking at other Plaza Royale Hotel豪廷酒店网络内约定FO-EFM-033 Hotel Events酒店活动FO-TEL-001 Telephone ControlDDD/IDD国际/国内长途 控制FO-TEL-002 Call Accounting System 记费系统FO-TEL-003 Call Barringand Unbarring 禁呼和解禁FO-TEL-004 Do Not DisturbFeature 请勿打扰事宜FO-TEL-
10、005 Guest Locator Feature为客人接 至指定地点FO-TEL-006 Ining Calls接听来电 FO-TEL-007 Operator Assisted Calls接线员辅助呼叫FO-TEL-008 PABX AdFax System专用交换机 系统FO-TEL-009 PABX AdMail System专用交换机系统FO-TEL-010 Public Address Paging System公共提示标志FO-TEL-011 Wake up Call叫醒服务FO-TEL-012 Personal calls私人 FO-001Baggage Service行李服务
11、FO-002Business Center Service商务中心FO-003Engineering Service 工程服务FO-004Handling Guest plaints处理客人投诉FO-005Handling Ining Calls处理来电FO-006Housekeeping Service客房服务FO-007Room Service-Ining Call客房送餐来电FO-008In-Room Dining Order客房用餐预订FO-009Runner Service特殊服务 Front Office Terms to Know前厅部须知A.H.&M.A. American H
12、otel and Motel Association.美国饭店与汽车旅馆协会AcmodateA promise of a room for a guest if not in that hotel,then a mitment to find a room elsewhere.对客人保证客房的承诺Adjoining Rooms Two or more rooms side by side without a connectingdoor between them. In other words, rooms can be adjoining without being connecting.两间或两间以上并排的、之间没有房门直接联系的房间。换言之，即相互毗邻但不连接的房间。Adjust/Adjustment A correction of an error that occurred on a previous day.对于之前发生的错误给予的修改Advance Deposit Prepayment of room charges.房间预付款Average Daily Rate The average of rates charged for guest rooms duringone day of business.
