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1、-Job Summary:To ensure smooth and efficient operation of the assigned outlets. Operate the outlets as a business unit as per the standards and procedures and practice managerial principles, in order to achieve departmental goals, in terms of guest satisfaction, financial targets, and training and hi
2、gh employee morale岗位概述：确保餐厅、酒吧及宴会的顺利运作，并超越客人的期望。根据标准与程序将餐厅作为生意单位来经营。作为餐厅经理应不断提高、完善管理技能，以实现本部门在客人满意率、利润收入指标、提高员工士气等方面目标。Duties & Responsibilities:To achieve departmental goals, in terms of guest satisfaction, financial targets, training and high employee morale1. Food & Beverage Department1.1. Outlet
3、 operation Develop standards & procedures, in keeping with the hotel policies and procedures Ensure all the staff carry out the tasks according to the S&P plies with the hotel specific guidelines of Hotel Guests SatisfactionIndex. The incumbent will initiate systems and procedures to meet and if pos
4、sible exceed guests expectations Manage outlet service Manage cash handling procedures Oversee the preparation of daily banking and cash flow reports Instruct staff in credit policies and facilities Establish cash security procedures Manage the maintenance of equipment Monitor standards of guest fac
5、ilities and services Control stock and monitor stock security procedures Take part in menu and wine list creation 2. Management/Strategic Planning 2.1. Take part in strategic planning and development Take part in the preparation and planning and department/unit/outlet goals and objectives Access sal
6、es and marketing data Participate in the preparation of strategic plans and operation plans Determining a purchasing plan, according to the financial budget of the outlet Determiningoptimum staffing, product, stock and equipment levels, in relation to business needs, keeping in mind the various seas
7、onalperiods of business2.2. Assist with the planning and implementation of sales & marketing strategies Assist with the preparation of sales and marketing plans Assist with the development of new products and services Assist with the development of marketing strategies Assist with the evaluation of
8、sales and marketing activities 2.3. Consider economic/political social issues relevant to the department Take into account external economic issues when planning and making decisions Anticipate economic business level fluctuations Monitor information and trends in the industry Interpret economic dat
9、a2.4. Consider tourism issues relevant to the department Consider political and social influences on business Analyze tourism data Liaise with relevant parties Identify major environmental quality management systems3. Finance Management3.1 POSsystems (captain orders, shift change control of cash) Co
10、ntrol and check daily operation of all POS systems Ensure that all cash floats and all systems are as per the P&P of the accounting department Ensure that all checks are posted accurately to the appropriate codes and departments All canceled dockets are to be summarized on the void and canceled summ
11、ary and signed 3.2 Manage financial matters Assist with the management of department finances Prepare and monitor accounts of the unit/outlet Prepare and manage unit/outlet budgets Monitor, analyze and report variations from the budget Prepare unit/outlet performance reports Perform and interpret ra
12、tio analysis Analyze trend data Make pricing decisions in cooperation with Director of F&B Analyze sales mix4 Purchasing/Stock4.1 Manage purchasing & stock control In conjunction with the Purchasing Manager to develop and monitor the implementation of purchasing procedures Develop purchasing specifi
13、cations Assess tenders for goods and services Negotiate prices and terms of purchase Prepare budgets for purchases Establish economical order quantities Develop stock control procedures4.2 Supervise purchasing & stock control Monitor the implementation of purchasing procedures Monitor the implementa
14、tion of stock control procedures Prepare and interpret stock reports Purchase stock/ inventory according to purchasing procedures and specifications Handle and store stock according to stock control procedures5 Human Resources5.1 Certificates Be certified in TSW, MFT, SOFT SKILLS and other managemen
15、t skills5.2 Training: Training, development and rostering of staff Determining and implementing on going training needs for associates at different levels5.3 Manage work operations Coordinate work operations within the department/unit/outlet Develop performance standards for operations in the department/ unit/outlet Assess work operations and prepare plans to implement change when required Coordinate between other departments/ units Monitor productivity of the unit5.4 Manage industrial relations Prevent and resolve grievances Cou
