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1、standard operating procedure标准工作程序The procedure for person coop in lift.电梯困人处置程序Task Number :任务编号：SEC-FC-17Department : 部门Security安全部Date Issued: 签发日期：APPROVED BY :批准人：PREPARED BY: 准备人：WHAT / STEPS工作步骤HOW/ STANDARDS怎么做/工作标准WHY为什么1) Receive alarm 收警Pers on will coop in elevator to press butt on alarm
2、, alarm phone of mon itor receive alarm sound, hint corresp onding elevator will be appeared abno rmity.电梯内的人员若遇到电梯被困时会按下报 警按钮，监控中心报警电话会收到报警 音，示意相应的电梯出现异常。Alarm facility of job eleme nts 报警设备工作原理2) Pick up alarm 接警Once ,alarm sig nal ring, that mon itor will take corresponding phone.报警信号响起后，监控员拿起相应电
3、话Alarm facility of sta ndard operati ng procedure报警设备标准操作规程No.1-No.6、No.8-No.10 of elevator alarm ring, first take phone to call pers on to press butt on alarm, who he press it can com muni cate with pers onWHAT / STEPS工作步骤HOW/ STANDARDS怎么做/工作标准WHY为什么of elevator.6号、8号一10号电梯报警音响起后，首先 需拿起电话呼叫对方按下电梯内的报
4、警按 钮，对方按下后方可与电梯内人员通话。No.7 and No.12 of elevator will be received alarm , to take phone can com muni cate with pers on of elevator.7号和12号电梯收到报警音后拿起电话就 可以和电梯内的人员通话。No.11 of elevator must press corresp onding butt on of phone, and can com muni cate with pers on.11号电梯要一直按住电话对应键不放手方 可通话。May I help you ?标
5、准用语是： 请冋有什么 可以帮助您的吗？ ”3) TO know elevator circs了解报警电梯情况To com muni cate with pers on of elevator , first ask how is pers on of elevator, make sure guest alarm reas on.和电梯内的人员取得联系后，首先询问电 梯内人员有无异常情况，确疋客人报警原 因。To know guest coop in elevator detail, and to inform participate in rescue pers on.了解客人被困细节并转
6、达参与解救人员4) To appease who can not leave in elevator安抚被困人员If pers on coop in elevator , first to know how is malf un cti on, and how many pers on ?and how many floor? Then use mon itor kin escope to see who can not leave in elevator .If have foreig ner , con tact AM immediately to come toIn terc on ti
7、 nen tal etiquette sta ndard. 洲际酒店礼仪标准。To know elevator circs , and to inform participate in rescue pers on.了解电梯内人员情况并转达参与解救人 员.WHAT / STEPS工作步骤HOW/ STANDARDS怎么做/工作标准WHY为什么mon itor to com muni cate with guest. 如电梯出现困人等情况时，首先应简短了 解电梯发生怎样的故障，被困人员是多 少？被困多少层？然后利用电梯监控录像 查看被困人员的情况。如果有外籍人员应 立即通知大堂副理到监控中心和客
8、人沟 通。To appease guest, standard words: ” Please do not scare, we are deali ng with it!安抚客人，标准用语是：请你不要惊慌，留在原地不动，我们正在处理之中！”5) To rescue and deal with解救和处理To inform Security and Engineering and AM arrive sce ne first time to deal with it.To use door slot appease guest: “ Pleas do not scare, we are deal
9、i ng with it!通知安全部和工程部员工及大堂副理第一 时间赶到现场处理，利用电梯门缝安抚被 困客人：“请不要惊慌，我们正在处理之 中！”成功解救被困客人将为酒店挽回声誉eTo redeem hotel reputati on whe n rescue guest successfully.By monitor of elevator observe if child、 elder、pregnant woman or oxygen is not eno ugh, to inform hotel doctor come to floor and whe n elevator is ope
10、 ned, and to cure at any moment;通过电梯监控观察如有小孩、老人、孕妇 或因人多发生供氧不足时，应立即通知酒 店医生赶到事故楼层以便电梯门开后随时WHAT / STEPS工作步骤HOW/ STANDARDS怎么做/工作标准WHY为什么救治；To en sure that guests security 确保客人安全Engin eeri ng should ope n flee for their life win dow in time and to rescue guest outside elevator.工程部员工应及时设法打开逃生窗和电梯 门解救被困客人。
11、6) Follow up and register跟进与记录After guest is rescued, should be set up conspicuous symbol , To prevent guest doesn know fact and use elevator again.客人解救完成后，应在事故电梯处设立醒 目标识，防止电梯被不知情者再次使用。To preve nt guestdoes n know factand use elevator aga in.防止不明真相的客人再次使用电梯Please register accide nt report, Security supervisor on duty show accide nt report. 将事故的详细经过进行记录，由安全部当 值主管出具事件报告。To report hotel man ageme nt. 上报酒店管理层
