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1、http:/Email:海南农垦加来高级中学2014届加来高中高考英语写作高分突破特别指导4第三类:书信类作文之4&5-投诉信&建议信投诉信（letters of complaint）通常是写给厂家、商店、消费者协会、报界或厂家、商店的上级主管部门，揭发产品质量的低劣、服务态度的糟糕，抱怨不应出现的情况或问题等，以求得解决的信件。投诉信开头 常用句式和套话 I am writing to complain about/that.I am writing to make a complaint about.I am writing to express my concern/dissatisfa
2、ction/disappointment about.I feel bad/ sorry to trouble you but I am afraid I have to make a complaint about.I am most reluctant to complain, but.I am writhing to advise you that I find.unsatisfactory.I wish to draw your attention to the problem/fault.that I bought.It is with great reluctance that I
3、 must inform you that.投诉信结尾 常用句式和套话 I trust you will take my complaints seriously and.I will appreciate it very much if you could.I would be perfectly satisfied if you can kindly.I understand you will give immediate attention to this matter.I would like to have this matter settled by the end of.Fran
4、kly speaking, I am not prepared to put up with the situation any more.I must have you fully understand that without a satisfying solution, I will reserve my right to take legal action.I would be grateful if you could.I would appreciate it if you could.投诉信必背句型1. I wish to express my dissatisfaction /
5、 disappointment about 我想表达我对的不满 / 失望。2. I trust you will take my complaints seriously and 我相信你会认真对待我的投诉，并且3. I hope you will give due attention to this matter . 希望对此事你能给予足够的重视。4. I am writing to you to complain about 我写信向你投诉5. I wish to make a complaint about 我想投诉6. I am writing to express my dissat
6、isfaction with / at. 我写信表示我对的不满。7. I am completely disappointed to find 当我发现，我彻底失望了。8. There are some problems with the that I wish to bring to attention. First, there is In addition, 有问题。 首先，有问题。另外，有问题。9. I can hardly put up with it any more. 我再也无法容忍。10. I hope you will kindly investigate 我希望你调查。11
7、. To remedy the matter, I suggest making the following changes 为了补救，我建议12. To improve the situation, it is advisable for you to take the following measures:为了改进这种情况，我有下列建议：投诉信模板(三段式)第一段：写信目的。第二段：投诉的具体原因，并提出处理的建议和想法。（也可以把这段分成2段来写）第三段：希望得到解决。Dear _,I am _（自我介绍）. I feel bad to trouble you but I am afra
8、id that I have to make a complaint about.The reason for my dissatisfaction is _（总体介绍）. In the first place, _（抱怨的第一个方面）. In addition, _（抱怨的第二个方面）. Under these circumstances, I find it _（感觉）to_（抱怨的方面给你带来的后果）.I appreciate it very much if you could _（提出建议和请求）, preferably _（进一步的要求）, and I would like to h
9、ave this matter settled by _（设定解决事情最后期限）. Thank you for your consideration and I will be looking forward to your reply.Your sincerely， 署名（注：名字必须按试卷要求写）成篇范文供背诵篇1假设你是李华，你在5月2日去一家商店买衣服。当你请一个王姓服务员帮你找适合你的型号的衣服时，她以忙为借口让你自己找，你说你找不到才来让她帮忙，她说你找不到就说明没有。你对这位服务员的服务态度十分不满，并写信向该商店的销售经理投诉该服务员。注意：1、词数100；2、信的开头和结尾已
10、为你写好，不计入总词数；3、可适当增加细节，以使行文连贯。May 5, 2006Dear Sales Manager,This letter is a complaint concerning the actions of one of your salespersons. On Tuesday, May 5, 2012, around 2 P.m., I went to your store to look for a T-shirt. When I asked a salesperson, Ms. Wang for help in finding my size, she informed
11、 me that she was busy and I would have to find one myself. I explained that the reason why I came to her was that I couldnt find one. She then said in a rude tone that if I couldnt find one, it meant that the store didnt have it, and that I needed to look somewhere else.I felt that Ms Wang was rude.
12、 I hope that you will look into the matter: I shop frequently at your store and I look forward to a more pleasurable shopping experience next time.Your sincerely， Li Hua成篇范文供背诵篇22008年全国高考英语书面表达题目：假设你是卜曼宜，你购买了一部某外国公司生产的手机，因有质量问题，要求该公司更换。请根据下列要点，用英文写一封电子邮件。【要点】1. 问题：手机不响铃，不能发短信；该产品已售完，无法更换；型号新，无配件，无法维
13、修。2. 要求：公司应尽快予以更换。【注意】1. 词数为100左右； 2. 参考词汇：配件spare part;3. 电子邮件的开头和结尾已为你写好(不计入你所写词数) ； 4. 已给出的电子邮件的开头和结尾不得抄入答题卡。Dear Sir， I am writing to you for the mobile phone of Dephone-S250 I bought on 20th Apr.2008 at Tele Mall in Wuhan, P.R. China. Ten days after that, it didnt ring and send short messages.
14、Then I took it to the seller, but was told that the model had been sold out and I had to wait at least three months for a new one. Later I went to the repairman. He said since it was a new model in China, it was impossible to fix it without the right spare parts. I was so desperate on hearing that. How can I wait that long? Therefore, I require that you send me a new one of the same model within a month. Thank you for your consideration. Sincerely yours,
