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1、 ORIENTATION CHECKLIST 新员工入职培训检查表Name/Hotel ID姓名/工号： Starting Date 入店日期： Department/Section 部门： Position职位： Personnel Checklist The following subjects have been explained at the orientation session: Orientation-Date:员工个人检查表 - 在新员工入职培训中，是否已经接受了以下课程的培训： 新员工入职培训 - 参加日期： Welcome by management team 管理层欢迎
2、新员工 Hotel Basic English 酒店基础英语Group and Hotel Info集团及酒店简介 Telephone Courtesy 电话礼仪 Test scores:考核成绩:Employee handbook &Hotel Policy员工手册及酒店规定 Hotel Tour 参观酒店 First Exam ReexaminationPolite manners & Physical Training礼貌礼节、形体训练 初试 复试 Fire Safety & Emergency Training 消防及紧急状况处理培训The employee has received
3、the following 员工已经收到以下物品： Shiftleader主管 Dept Manager 部门经理 Employee handbook 员工手册 Should be aware that should应知应会 Fire Safety & Emergency training handbook 消防及紧急情况应急预案Departmental Orientation Your Dept. Trainer is He will help you to finish the following content部门新员工入职培训 你的部门培训师是 他将安排帮助你完成以下内容1.Welco
4、me欢迎仪式a. Welcome new team member to the department欢迎新员工加入部门 b. Explain the importance of the team membersjob同员工讲述本职工作的重要性2.Provide a tour of the entire work area带领员工熟悉各个工作区域3.Introduction to Co-workers and Supervisors 介绍同事和部门主管a. Introduce the person who will be doing the training on the job if you
5、will not be doing it yourself介绍要给新员工所做培训的培训员b. Introduce some of the Co-workers during the Tour在介绍工作区域时介绍部门的同事c. Introduce the new team member to relevant department Manager介绍新员工给相关部门经理d. Make sure the new team member understands who they report to during the training period确认新员工知道在培训期间将向谁汇报工作e. Ide
6、ntity who they can go to for help when they cannot find a supervisor 说明当直接主管不在时,谁可以提供帮助3.Explain department organization and how it relates to other departments介绍部门总体的组织结构并解释同其他部门的工作关系4.Explain Working Condition, Show the teammember介绍工作环境，并让新员工知道a Where they do their work 在哪里工作b. Starting time 每日开始工
7、作时间c. Finishing time每日结束工作时间d. Overtime policy and requirement加班政策及要求e. Break periods and location工作休息时间和休息地点f. Meal periods(staff area)用餐时间（员工区域）g. Team member entrance员工通道h. Team member use of elevators员工使用电梯规定i. Use of guest facilities 客用设施的使用j. Who and how to call if a problem develops and team
8、member is going to be absent or late员工如有请假或迟到应该怎样通知或打电话给哪一位负责人k. Toilet/lockers/uniforms 洗手间/更衣室/制服l. Personal use of telephone 员工私人使用电话规则5.Explain problem solving procedures解释处理问题的程序6.Explain departmental training program介绍部门培训课程7.Discuss job content/job description 介绍/讨论现在的工作职责a. Explain the basic
9、 duties and Responsibilitiesof the job .Again show the importance of the job讲述基本的工作任务和职责.再次重申本职工作的重要性b. Discuss the job performance standards Explain What they are doing during and after thetraining period介绍工作表现的标准介绍新员工在培训期间和培训后的工作8.Departmental policies and procedures部门政策和程序规定a. Explain all departm
10、ental policies 解释所有的部门规定 b. Explain general housekeeping duties and responsibilities 解释总体的应执行的工作职责9.Responsibilities for continuance of employment上岗要求a. Performance of duties 每日工作表现b. Attendance and punctuality每日出勤c. Behavior行为要求符合标准d. Grooming and presentation standards遵守仪容仪表规范e. Wearing of uniform
11、, name badge and pin 上班穿着制服、佩戴名牌和徽章I have explained all of the above information to the team member I acknowledge that all of the above information have been explained to me我已向员工讲解以上全部内容 我确认已经了解了以上全部内容Departmental Trainer 部门培训员 Team Member 员工 Please ensure that contained above is conveyed to the new
12、 team member and that this form is returned to the Office for file at becoming aregular worker. 请各分部门确保以上信息告知新员工，并于员工转正时交回办公室存档。ORIENTATION LIST餐饮部新员工培训计划项别内容要求酒店介绍1、业主背景、酒店概况员工7天内需掌握内容2、集团及酒店管理层介绍3、酒店区域参观4、部门关键区域介绍5、工作关联区域电话号码6、应知应会、产品知识部门介绍1、部门管理人员组织架构图员工15天内需掌握内容2、各分部基本情况3、参观各场所及如何开关各场所门、灯、空调员工基本
13、素质要求1、仪容仪表的要求员工30天内需掌握，同时保持良好的仪容仪表2、礼貌用语的熟练掌握及应用3、形体规范3.1男、女员工如何站立？3.2站立着与客人交谈时，怎么办？3.3如何为客人指引方向？3.4如何向客人介绍上级？3.5餐厅区域内如何行走？3.6迎面遇见客人，如何为其让路？3.7客人从背后过来，如何为其让路？4、员工八小时以外行为规范餐前准备工作及餐后收尾工作程序1、如何备齐餐具及相关工作用品？员工10天内需掌握的内容2、如何做餐前检查？3、如何做好收档时的物品存放？4、如何做好收档后的安全检查？服务基本技能训练餐饮六大操作技能托盘、斟酒、摆台、折花、上菜、分菜员工30天内需掌握1、如何接听电话及预订？2、如何
