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1、编号：时间：2021年x月x日书山有路勤为径，学海无涯苦作舟页码：第1页 共1页工作流程：1 客户询盘：在客户下PO之前提供Order Inquiry给我们做一些细节上的了解。2 报价：及时回复客人询盘，确定玻璃品名、形状、原产地、数量、交货期、付款方式、包装规格及柜型等，提供peroforma Invoice给客户做正式报价。3 得到订单：经过洽谈，收到客户正式的订单perchase Order。4 业务审批：我们收到PO后，做出业务审核表。列明各项预计费用。附上PO传真件和工厂的收购合同让领导审批。5 制成销售订单(SC)：合同审批之后，制成销售订单(SC)，交给我们部门其他同事跟进，安排
2、生产计划。6 6.1：如果是L/C付款的客户，通常是在交货期前1个月确认L/C已经收到，收到L/C后应业务员和单证员分别审查信用证，检查是否存在错误，交货期能否保障，及其他可能的问题，如有问题应立即请客人改证。6.2：如果是T/T付款的客户，要确认定金已经到账。6.3：如果是放帐客户，或通过银行D/A等方式收汇等，需经理确认。此点了解。7 验货：7.1：在交货期前公司包装组同事会对玻璃进行包装前的质检。7.2：如果客人要自己或指定质检人员来厂质检的，我们有时也会陪同接待客户。8 质检完毕后，包装组同事提供装箱资料给我们，用以制作出口合同，出口商业发票，装箱单等文件。9 我们提前通知报关组同事是
3、专柜还是散货，而其向运输公司定仓，则会传真书面定仓纸，注明所定船期，柜型及数量，目的港等内容。10 交单：10.1采用L/C收汇的，应在规定的交单时间内备齐全部单证，交银行议付。10.2采用T/T收汇的，在取得提单后马上传真提单给客人付款，确认收到余款后再将提单正本及其他文件寄给客人。10.3如果T/T收汇的，要求收全款才能做柜的，要等收款后再安排拖柜。拿到提单后可立即寄正本提单给客人。11 业务登记：每单出口业务在完成后及时做登记，包括电脑登记及书面登记，便于以后查询，统计等。12 文件存档：所有的文件、L/C和议付文件必须留存一整套以备查用。-Inquiry：Dear Sirs,We ar
4、e pleased to learn from your letter of 1st August that, as a manufacturer of computers, you are desirous of entering into direct business relations with us. This is just our desire, too. We have studied your catalogue and are interested in your IBM CPU 80586 personal computer. Please quote us your l
5、owest price, CIF Guangzhou, inclusive of our 2% commission, stating the earliest date of shipment.Should your price be found competitve and delivery date acceptable, we intend to place a large order with you.Please give us your reply as soon as possible.Yours faithfully,Place a large order with you
6、向你方大量订货If your price is in line, we will send you an order for 5,000 sets. 如果你方价格与市价相符，我们将定购5000台。order v.t. 订购，订(货)If you allow us 10% discount, we will oder 10,000 dozen. 如果你方给予10%的折扣，我们将订购10000打。be desirous of sth. 想要某物draw (receive) a commission of 5% on each sale 在每笔生意中抽取(收取)5%的佣金The above pric
7、e includes your 2% commission. 以上所开价格包括你方2%的佣金。回复客户询盘从以下角度考虑：1、价格： FOB 、 CIF 等各种价格，什么样的方式客户最能接受，什么样的价格最能让双方满意达到均衡;2、数量：在什么时间内能提供什么样的数量，千万不能失信于客户;3、质量：能达到什么样的质量保证，以及在生产过程中采取的措施等;4、包装：什么样的包装?20”能装多少?40”能装多少?等;5、图片：备有各种产品的图片等，这是很重要的一点;6、样品：要有各种马上能寄的样品;Dear Sirs,We take pleasure to acknowledge receipt o
8、f your letter of January 20, from wchich we learn that you are interested in bringing silk garments to the New York market.We are encloseing our quotation sheet covering different sizes and colors of our pure silk garments that can be supplied from stock. We are also airmailing you two dozen sample
9、garments in different sizes and colors. Delivery will be within 30 days after your placing an order to us. Payment of puchase is to be effected by an irrevocable L/C at sight in our favor.This offer is subject to your immediate reply which should reach us not later than the end of next month. The pr
10、ice will probaly be changed once this particular offer has lapsed.Yours faithfully回复询盘常用语大汇总 回复客户 询盘 的常用语都有哪些呢？(1)我们的条件是10日内付款为2%的折扣，30日内付款无折扣。Our terms are 2% ten days， thirty days net.(2)我公司仅限于从发票开出之日起10日内付现金者给予折扣优待。We only allow a cash discount on payments made within ten days of date of invoice.
11、(3)顾客向我公司购货一律用现金支付。从发票开出之日起，30日内将货款付清。如当即支付现款，我公司当按年利5%计付30日的利息。Terms to approved buyers strictly net cash， payment within thirty days from invoice date， for prompt cash we will allow thirty days interest， at the rate of 5% per annum.(4)条件： 即期发货。在货到我方工厂， 经过验讫重量品质后，立即以现金支付。Terms： early delivery， and
12、net cash payment after receipt of the material at our works， and verification of weight and quality.(5)现金支付折扣，仅限于在10日内以现金付清货款者可打折扣。Cash discounts are allowed only on accounts that are paid within the ten-day limit.(6)你将发现，我公司对贵方的报价所给予的优惠是前所未有的。You will find that we have given you the best terms cust
13、omary in our business.(7)每月一日以前提供的汇票，依我公司惯例应在25日全部结帐。My habit is to settle on the 25th all bills rendered on or before the 1st of each and every month.(8)我公司付款条件为交货后3个月内支付现金。1个月内付清货款者，可打5%折扣。Our terms are cash within three months of date of delivery， or subject to 5 per cent discount if paid within
14、one month.(9)兹就贵方对该商品的询价回复如下：In answer to your inquiry fo rthe article， we reply you sd follows.(10)针对你方昨日的 询盘 ，现寄上与你来函要求相似的墙纸样品一宗。In reply to your enquiry of yesterdays date， we are sending you herewith several samples of wall paper closely resembling to what you want.(11) 兹就该商品向贵方报价如下：We are pleas
15、ed to quote you for the goods as following.(12)兹随函寄上该商品的现行价格表一份，请查收。Enclosed we hand you a price-current for the goods.(13)上述报价，无疑将随市场变化而变动。Of course these quotations are all subject to the fluctuations of the market.(14)上述价目单是以付现金拟订的，我们认为还可以打很多折扣。We think you can well accord us a substantial discount off your list prices， which we see are quoted net cash.(15)对这批数量大，以现金支付的货，如你方能从价目表中，再给些折扣优待
