Four points By SheratonBeijing,Haidian Hotel & Service ApartmentStandard & Procedure北京海淀福朋喜来登酒店及服务公寓标准与程序Position: Attendant职位：服务员Department: F & B –Chinese RestaurantDept. Head: Mr. Jitkiang Tan 部门：餐饮部 – 中餐厅部门经理：陈日江GM Approval: Ms. Zhang LeiDate: 2009年6月1日总经理批准：张磊女士日期：2009年6月1日Task: Changing Bone PlateCode: SP-FB-CCR-6062任务：更换骨碟序号：SP-FB-CCR-6062Standard: During the meal period changing bone plate is a must, but not too often. Otherwise, guests may be disturbed. 标准：在客人用餐过程中，更换骨碟是必要的,但不要太频繁,否则会打扰客人。
Procedures:1. Always keep an eye on guest table.2. Bone plate to be changed when they are full of bones or sauce.3. Bone plate to be changed only in between of two dishes.4. When removing soiled bone plates, should always carry on a service tray.5. Make sure all clean plates are checked before serve to guests.- End -程序：1. 时刻注意客人的台面2. 当骨碟里已有很多骨头或汤汁时需要更换骨碟3. 只有在上两道菜的空档时间才可以更换骨碟.4. 当更换骨碟时永远要用托盘.5. 在换骨碟之前要保证准备的骨碟是干净及无破损的.- 完 -Printed Date:07/17/2009 PAGE: 1/1。