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1、F&B preopening manualChinese Restaurant Operation Pre-Opening Manual 58755279.doc Page 1 of 33 MARRIOTT HOTEL GROUP Chinese Restaurant Operation Manual 58755279.doc Table of Contents Preface Restaurant Concept Interior Design Concept and Theme Seating Capacity Target Market Operation Philosophy and
2、Objective Hour of Operation Entertainment Special Features Service and Personal Touches Menu Uniform Personnel Pricing Policy Advertisement and Promotion Standard Job Descriptions Manager Assistant Manager Headwaiter Assistant Headwaiter Hostess Waiter/Waitress Junior Waiter Basic Rules of Service S
3、eating the Guest Taking Orders Service during the meal General Service Points Beverage Service After Main Course Rules Concerning Employee Conduct in Working Areas Rules Concerning Interaction with Guests Service Sequence for Lunch and Dinner Period Side-Work and Cleaning Procedures Cleaning Procedu
4、res for Restaurant and Kitchen Procedures for Side-Work Cleaning and Maintenance Kitchen Cleaning Inventory of Cleaning Supplies Managers Checklist Pre-Service Checklist for Special Functions Checklist for Service Cashiering Procedures Policies Procedures Bill Settlement Kitchen Policies and Procedu
5、res Training Schedule and Procedures Types of Training The Basic Learning Process Page 2 of 33 Page: 2 Page: 2 Page: 4 Page: 9 Page: 10 Page: 10 Page: 11 Page: 16 Page: 18 Page: 20 Page: 21 Page: 24 The Trainer Training Program Training Schedule Standardized Menu Layout Operating Equipment Checklist
6、 Logbook Procedures Training the Trainer Training Manual Training Department Page: 27 Page: 27 Page: 28 Preface Preface Being a fine dining type oriental restaurant, the Leon restaurant has its mission to delight its guest with food that reflects the very best flavors of Cantonese cuisine and servic
7、es provided by attentive and courteous staff in an exquisite and comfortable dining environment. In order to perpetuate the above-mentioned mission in all Leon restaurants, the formation of an operation manual is important in unifying the operation of the restaurants. This manual encompasses not onl
8、y the operating concept and philosophy of the Leon restaurant, but also a set of policies and standards for the Director of Food and Beverage as well as the other staff concerned to follow through. This manual can also serve as a cost-effective training aid for the new management staff, especially d
9、uring the pre-opening stage of the restaurant, because they can capture an overall picture of the operation and the required standards within a short period of time. Since the products and service standards are not absolute, the management reserves the right to make appropriate revisions of the manu
10、al when deemed necessary, so as to keep up with market trends and conditions. Moreover, we also expect the management of individual properties to adapt and modify the operational guidelines laid down in this manual to suit local conditions and requirements. Restaurant Concept Restaurant Concept Inte
11、rior Design Concept and Theme All Leon Restaurant within Leon Group are positioned as flagships and trendsetters in the local Chinese restaurant markets. The interior draws away from traditional decorations. Mostly furnished in combination of Chinese and modern design concept which creates an atmosp
12、here of simplicity and elegance. Carpet flooring is in harmony with the rosewood furniture. A Chinese Flying Fairy is the signature of Leon Restaurant. Special lighting effects are used to bring out the theme of the design. Seating Capacity Name of Capacity Target Market It should be well recognized
13、 that in-house guests do not represent the majority of the Leon market. During both meal periods, it should be full of local businessmen entertaining their guests, a gathering venue for movie celebrities and office executives working in the area. VIP dining rooms are ideal places for government and
14、embassy officials or some special guests to hold small celebrations and private parties. In order to attract the local community, Leon must inevitably have an identification as one of the top up-market Chinese restaurants in town. Apartment/Hotel Guest Local Guest Lunch 5% 95% Dinner 15% 85% Operati
15、on Philosophy and Objective Leon is well-known for its quality food and beverage products and the unique service which stresses the extension of personal touches in addition to efficiency. The menu provides Chinese traditional family dishes to create a feeling of dining out in a luxury restaurant, but still can enjoy some of the inexpensive family dishes. Unique and elegant chinaware, silver tea warmer, tea trolley and liqueur trolley comple
