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1、英文酒店实习报告经过这六个半月的实际运用，对酒店的经营运作有了一定的了 解，那么英文酒店实习报告怎么写？大家不妨来看看推送的英文酒店 实习报告，希望给大家带来帮助！英文酒店实习报告Internshipunit:XXGrandHotelInternshiptime:XXSeptember-NovemberXXPrefaceUntilfinallythepracticetime,longagothereheardfromseniorinte rnshipjuniorhalfofthesemester,itcanbesaidtobeeagerlylooking forwardtothearrival
2、ofthisday,becausewecantstandcrammingfor thecurrentdayinanddayoutofteaching,althoughlearnedfromthese niorspracticeisnotasimagineditisahappything.Combinedwithmyoverallplan,IdecidedtopracticeinSelectHotel,a nddrewafivestarhotel,thatiswhatIwanttoknowandstudyofamoreid ealhotel.ThisistheNanningcityafivest
3、arhotelonly-XinduHotel (TheMajesticHotel),thenameforthepeopleofNanningandeventhewh oleGuangxiisbig,thecoincidenceisthehotelgeneralmanagerMr.ChenXiaoweimadeareportbyinvitationintheschool,learnedthattheM ingyuanlargethehotelwasbuiltin1995,isposedofafour-starMingYuanHotelandafivestarNeaMetropolisHotela
4、ninestarhotel.Chen sreportissovividandpowerfulthatitinspiresmetothinkaboutthedesireofthehotel-whattheysayisconsistentwithwhattheydo?Orwhataretheproblemsthatneedtobesolved?IevenstartedtothinkaboutwhatIcouldlearnatthishotelSowhataboutthehotel?Whatcanwelearnfromit?Whatelseneedstobeimproved?Whatdoesitfe
5、elliketome?Solistentome.Partone:ChinesefooddepartmentMingyuanXinducateringdepartmentcanberoughlydividedintothefollowingdepartments:theChineseDepartment(includingGuangdongXuan,multifunctionhalland6rooms),Western-stylefooddepartment(includingthegardenrestaurantandcafeteria)andbeveragedepartment(includ
6、ingthelobbybar,bar,bar,LokYiChineseWestern-stylefoodbarandbuffet).The10ofusaredividedinto3groups,eachindifferentdepartments,andchangingdepartmentsevery20days,sothatwecanhaveaprehensiveunderstandingoftheservice,salesandmanagementoftheentirecateringindustry.Thehotelisverypleasedwiththis,andthatswhatwe
7、rethinkingabout.The4peopleinourgroupwerefirstassignedtotheChineserestaurant-thisisthehardestpartofthehotelandrestaurantdepartment!Beforewestartedtowork,weheardsomeonewhowastellingusthatinpriv ate.Well,Ireallyhavetobepreparedforit!TheworkoftheChineserestaurantisashardasthepredecessorssaid!Thehoteldid
8、notgivethewaiterstodeveloptheirownresponsibilitiesandjobdescription,althoughthisisthekeyofmodernenterprisehumanresourcemanagementinaring,thestaffoftheimpressionthattheirdailyjobistolistentotheforemanofthetaskorder,readytoobeytheleadership,thereisnofixedjob,oraslongasthewaiterneeds,whatcan!Foldnapkin
9、,table,dishes,dishes,theseso-calledwithdrawalofTaiwanmustdotheirownworkpart-timejobhandyman,whatcarrythetablechairs,carpetandsomedirtywork,heavywork,hardworkisourmaleattendants.Moreinprehensibleisthehotelsworktimeis9hour,andhavetoworkovertimeeverydayabout1hours(noovertime),Idonotknowtherestsystemthe
10、reisnoviolationofthelaborlaw,butasatruetolifepeoplewhohaveaminimumthebottomlineis,becauseafterall,notamachine,canbeusedtofreelyuse.Atthebeginningoftheworkofthethreedaysreallyplainincessantlyah,everydayexceptworkorwork,themostwrongedtobefoot,9hoursaday,thefeetstandinghav emadeaseriousprotest,thefirst
11、thingtoworkistofindaplacetosit downandrest.Thedifferencebetweenthedesirablehumanmanagement andthecruelrealityisevident.AnotherthingthatmakesmefeelembarrassedisGuangdongXuanuniformsisreallysimple,becausethehoteldoesnotspareclothingformetallboyswear,sotheysimplyletmewearpantsandwhiteshirt,vestandtieev
12、enalsosaved,thisdressmakesmethewaiterandtheguestisalmostnodifference,thatonceIwasreadytoprovideservicesforameeting,buttheotheristhatthegueststoattendthemeetingtoextendmyco rdialgreetingstome!Thewholestaffrepresentstheimageofthehotel,thisisaveryimportantaspectinthedesignoftheVIHotel,goodstaffuniforms
13、cannotonlymakeemployeesmorespiritsoastoenhancetheworkefficiencyandstaffuniformsreflectaninherentcultureofanenterprise,thereisnocultureoftheenterpriseasapersonwithoutasoul.Itisjustalackofadead-alivepersononly,themoraleoftheenterprisehowtobenefit?ButIamdelightedthatthehotelstaffmostlyaresowarmandfrien
14、dly,theydidnotbecauseweareindifferenttoourinternsandstiff,inalongtime,asweetsmilefrommycolleagues,butareGeneralofthehard willmakepeoplemoved,itseemstheemployeescanunderstandthemood ofthepeople,becausetheycanstandintheirownpointofview,becaus etheytellpeoplethetruth . Thisisalsooneofthequalitiesthatho
15、 telleaderslack!Intherestaurantsdayonthisdayisover,inthesedays,Ireallylearnedalotofthings:inadditiontolearnChinesecateringserviceproresandtechniques,Guangdongcharacteristicsandkindsoflessonsonwhatcanbelearnedoutsidetheclassroomcanlearnsomemoredifficulttolearn:howtodealwiththeirowntheinterestsandthei
16、nterestsofthehotel,howtodealwiththerelationshipsbetweencolleagues,howtoadjusttheirmentality,butIunderstandthatasawaitershouldhaveastrongsenseofservice.Inachatwithadepartmentmanager,themanagermentionedtheserviceconsciousness,Iverymuchagreewithhispointofview:serviceconsciousnessbuthasaskedthewaitertoprovidequalityservicetoguestsandtheconcepto
